Columbia University Libraries has an opening for a Director of
Access Services. The Director is entrusted with establishing
Columbia University Libraries’ vision and the strategy for
providing equitable and ongoing access to the resources that drive
the research and learning of the University. The position is
essential to fulfilling Columbia University Libraries’ role in
building community and supporting the discovery, creativity, and
innovation of library users, directly benefiting Columbia students,
faculty, and staff, plus the constituents of consortial partners
and the broader New York and worldwide scholarly
Access Services is a central unit that provides key library
services to Columbia’s communities. It oversees the primary
point of interaction and access to our services, maintains access
to our collections, distributes our resources to our peers and
partners, and brings in those collections from that same community
to support research, creative work, and learning at the
While seated in Butler Library, the Director, Access Services
leads services that impact users beyond Butler and the Columbia
Campus. This position plays a sizable role in crafting
campus-wide services, working with colleagues across the community
to build a consistent and equitable user experience.
- Collaborate with other access services leaders in the Columbia
community to develop a cohesive service portfolio across library
locations and departments. Identify and implement new services,
maintain and improve existing services, and sunset non-strategic or
ineffective practices and services.
- Lead a team of department heads and access staff in
Circulation, Reserves & Support Services, Head, Delivery
Services, and Shipping & Receiving. Oversee the design,
implementation, and assessment of library access services.
- Lead & manage the Access Services Division’s operations
& interactions with other departments and staff (e.g.,
Facilities & Libraries Facilities Coordinator, Public Safety,
Library Information Technology, Humanities and Global Studies,
Preservation, Cataloging, and Acquisitions).
- Actively participate in professional organizations relating to
access service issues and represent Columbia University and its
user communities in strategic planning and program and service
execution with consortial partners.
- Cultivate and maintain regular open communication with the
Columbia University Office of Public Safety and other campus
partners such as University Life to collaborate on issues relating
to belonging, the safety of the Columbia community, and access to
spaces and collections. Cultivate relationships with campus
emergency managers to ensure two-way communication of CUL needs and
perspectives within broader university emergency management.
Minimum Degree Required:
MLS or other advanced degree in a related field, or equivalent
combination of education and experience in libraries, museums,
archives, or other cultural heritage research centers.
- Demonstrated experience in management /leadership in diverse
- Demonstrated experience in a library access or public services
- Demonstrated experience in service design.
- Ability to address complex issues.
- Knowledge of ILS and other library systems related to
- Budget management experience
- Demonstrated experience with assessment.
- Knowledge of higher ed & library issues & trends.
- Change management experience.
About Columbia University Libraries
We encourage individuals with diverse backgrounds, experiences,
identities, and abilities to apply for this unique opportunity to
become a part of our evolving Libraries and University community.
Columbia University Libraries is a globally-recognized academic
research library system, serving one of the world’s most important
centers of research and learning in the most exciting and dynamic
city in the world. Talented Libraries staff build, sustain, and
make discoverable collections that transcend traditional boundaries
of format and domain, keeping pace with a dynamic and rapidly
evolving information environment and creating opportunities for
users to encounter 4,000 years of human thought.
Our decisions are informed by new curricula developed to meet
the needs of a more diverse student body, new and emerging areas of
research being conducted by a broad spectrum of researchers,
including graduate students and newly-hired faculty, as well as by
perspectives from the diminished or entirely lost voices of
historically oppressed, marginalized, and underserved populations
and communities. As an organization, the Libraries provides a
supportive, connected environment where every employee’s
perspective is valued and every employee is encouraged to grow. All
staff members have an impact on Columbia’s mission to advance
knowledge at the highest levels and make the results of research
accessible to the world.
Columbia University has a longstanding commitment to diversity
rooted in values of inclusion and social justice, a commitment
reflected in the curriculum and throughout University life.
Columbia welcomes applications from candidates who share these
values and who will foster their contribution to the University’s
educational mission. We invite applicants who have demonstrated
creative approaches to empowering and mentoring staff, leading
projects, solving problems, and developing user-centric programs,
services, or collections. We offer salary and benefits commensurate
with qualifications and experience.
The Search Committee will review applications and nominations
and will continue to receive and review them until the position is
filled. Proposed start date is negotiable.
For immediate consideration, please apply online
Columbia University is an Equal Opportunity/Affirmative Action
Employer and strongly encourages individuals of all backgrounds and
cultures to consider this position.