IVPP Patient Coordinator

Description

Coordinators perform a wide variety of administrative, logistical, operational, and technical tasks related to patient care, students, faculty, or health services programs. They may assist with the implementation of health-centered programs by handling daily operations such as scheduling, training, conducting evaluations and overseeing programs and/or projects. Coordinators may serve as a liaison to academic schools, business units, departments, or to the general public to coordinate Health Services programs, projects, or services. They may work independently or as a member of a team. They work under general supervision, resolving most standard issues independently and referring complex issues to an upper-level manager. Coordinators typically report to a supervisor or manager or in some areas may report to an administrator.



Typical Duties

• Perform various patient access services including the intake and care coordination for patients; scheduling laboratory appointments, consultations, and medical exams; and notifying patients of any necessary preparation for procedures and/or office visits
• Perform data entry and recordkeeping regarding billing, patient contact and registration, as well as scheduling of staff
• Compile medical reports and summaries and patient histories
• Conduct customer service duties including greeting visitors; patients and families; answering telephones; and problem solving
• Perform other related administrative duties as needed

Required Qualifications

• High school diploma or equivalent and 1-3 years of relevant professional experience
• Strong organizational skills with ability to multitask and balance priorities of a variety of constituents
• Excellent oral and written communication in daily interactions with a proven ability to clearly articulate specific information to patients
• Knowledge of basic medical terminology and privacy laws relating to patient information
• Demonstrated experience working in and fostering a diverse faculty, staff and student environment or commitment to do so as a staff member at VCU

University Title: Senior Coordinator, HS (4-6)

This is a restricted position with no set end date and continued employment is dependent upon project need, availability of funding, and performance.

Virginia Commonwealth University (VCU) School of Medicine is a premier academic medical center located in the heart of Richmond. Accounting for almost half of VCU’s sponsored research, the School of Medicine is internationally recognized for patient care and education. VCU School of Medicine comprises 18 clinical departments, eight basic health science departments, and 11 affiliated institutes and centers, and provides preeminent education to physicians and scientists in order to improve the quality of healthcare for humanity. All full-time university staff are eligible for our generous benefits package that includes choices for health, vision, and dental coverage, life-insurance, short and long-term disability coverage, retirement planning, tax-deferred annuity and cash match programs, flexible spending accounts, tuition benefits, significant paid-time off,12 paid holidays, and more. Explore our benefits further here: https://hr.vcu.edu/current-employees/benefits/university-and-academic-professional-benefits/

The School of Medicine continuously strives for our workplace and learning environment to reflect the demographic and social milieu of the communities we serve. All qualified applicants are encouraged to apply.

Salary Range: $47,000



Position Details:

Department: Department of Surgery
Employment Type: UF - University Employee FT
Restricted Status: Yes
FTE: 1
Exemption Status: Non-Exempt



Contact Information:

Contact Name: Jessica Carey

Contact Email: jessica.carey@vcuhealth.org