Director, Student Wellbeing

Requisition ID: req3369

Job Title: Director, Student Wellbeing

Department: Student Affairs

Location: Columbus Campus

Employment Type: Administrator/Executive/Manager

Employment Status: Board Approved

Bargaining Unit: Non-Bargaining Unit

FLSA Status: Exempt

Compensation Type: Annual

Compensation: 71,913

Schedule: M-F, 8am-5pm; overtime as necessary

Job Description:

The College

Community colleges are uniquely positioned to respond to workforce needs and make higher education an affordable reality. There has never been a better time to join a two-year college, and there’s no better place to do it than at Columbus State. A laser focus on student success and a partnership mindset have established Columbus State as a key talent provider in a thriving regional economy, and a premier community college that is changing the nation’s education and workforce landscapes. With more than 46,000 students across two campuses, at several regional learning centers, and online, Columbus State is the nation’s only institution recognized as an Achieving the Dream (ATD) college, an AACC Guided Pathways institution, and a participant in The Right Signals Initiative through the Lumina Foundation. Columbus State employees at all levels benefit from an engaging, collaborative, and supportive culture that rewards innovation and vision. We provide competitive compensation, comprehensive benefits, and professional development opportunities. We are dedicated to ensuring that the diversity of Columbus State faculty and staff reflects that of our students and region. We are proud to be a central part of a community that embraces differences and celebrates the many cultures, beliefs, and lifestyles that define Central Ohio.

The City

Columbus, Ohio is also home to The Ohio State University and more than 30 other colleges and universities as well as the headquarters of multiple Fortune 500 companies. Columbus is one of America’s fastest-growing cities, offering a wealth of cultural experiences, dining, entertainment, shopping opportunities, and more. That’s why Central Ohio residents find living here so fulfilling, both professionally and personally,

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions described in this position description. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this position description.

Position Summary

The Director of Student Wellbeing is responsible for managing daily operations, services, and staff in providing vision, implementation, and oversight for a program of holistic student wellbeing, including mental, physical, and emotional wellness activities. The Director works as a member of the Student Affairs team in assessing, developing, managing, and promoting a holistic health and wellness culture at Columbus State (CSCC). This position will develop and implement a vision for Wellbeing at CSCC and work collaboratively with offices and departments across campus to promote wellbeing across the college. The Director of Student Wellbeing supervises counseling and recreation & wellness staff and works in collaboration with CSCC faculty, staff, and external partners to meet the needs of a variety of constituents by providing services that comply with Columbus States (CSCC) policies and procedures, state and federal regulations.

The Director of Student Wellbeing must be well versed in ensuring quality customer service and delivery of wellness services to a diverse student population. The department participates in strategic initiatives to support enrollment and retention goals, overseeing quality assurance activities, and sharing responsibility in working with an integrated student information system.

Core Competencies Required

Professionalism, Global Acumen, Crisis Management, Managing Work, Emotional Intelligence Essentials, Continuous Improvement Establishing Strategic Direction, Customer/Student/Employee Focus, Decision Making, Coaching Influencing, Collaboration Positive Approach, Leadership Resolving Conflicts, Strategic Influence Energizing the Organization, Building Partnerships

ESSENTIAL JOB FUNCTIONS

Student Wellness Direction

Recreation and Wellness Departments (and other areas as this work expands) day-to-day operations. The individual uses evidence-based wellbeing promotion approaches to develop a vision, strategies, and programs that advance a culture of holistic health and wellbeing in addressing critical priority areas for student wellness at CSCC. This includes supervising staff members, communication to students and faculty, and case management; including proactive outreach and holistic support.

Manages daily operations, including scheduling, tracking data, and campus communications about programming and services.

Provides consultative assistance, training and/or technical assistance to the campus community on issues and policies related to student wellbeing including increased awareness and best practices. Collaborates with colleagues across campus in planning and implementing large-and small-scale programming and presentations for the campus that promote health and wellbeing

Daily Operations and Operational Leadership

The Director of Student Wellbeing may provide in-person and online consultation services to students regarding their wellness as well as to faculty and staff regarding student wellness; will ensure the implementation of appropriate follow-up support to students identified as having significant physical and/or mental health issues; provide resources to students to help them evaluate, identify, and seek assistance to maintain their health and wellness; develop a schedule of health and wellness activities, programs, and events throughout the year.

Directs assigned area of responsibility and staff by recruiting and hiring, assigning and delegating tasks, providing direction, resolving work problems, communicating job expectations, training employees, and developing professional growth opportunities. Establishes and implements goals, and their outcome measures, then communicates them to the team. Utilize assessment tools to determine customer satisfaction and student success and initiates plans to address any concerns.

Conducts annual employee evaluations, provides ongoing feedback and coaching, and effectively recommends pay increases, promotions and other personnel actions. Approves leaves and authorizes overtime as appropriate.

Administers disciplinary actions upon approval and in collaboration with Human Resources. Interprets, explains, carries out and enforces the College's policies.

Fiscal and Administrative

Researches and writes grants to help fund department initiatives. Develops and maintains a budget that correlates with the needs and cost of student wellbeing while being fiscally competent. Maintain departmental records as well as confidential and sensitive student and employee records. Tracks 15% student success and retention, implements proactive strategies, and assesses this work for continuous improvement. Investigate critical incidents as they arise and communicate with campus partners and administrators as required.

Continually evaluates health and wellbeing opportunities for students, both on and off campus. Implements satisfaction and needs surveys to students and faculty regularly and uses this information as well as other institutional data to guide work. Provides data and reporting to senior leadership when needed or requested.

Collaborates with IT and other departments, as necessary, to assure the proper maintenance, viability, and functionality of technologies needed to administer services.

Building Partnerships

Facilitates the development/enhancement of collaborative programming, cross-functional projects, supports holistic and cross-functional efforts and alignment to enhance student support; Cultivates a collegial relationship and acts as partner with faculty and staff to address issues related to student wellbeing.

Serves as resource to College and central Ohio community on student wellbeing and builds effective relationships with local businesses, organizations, and community partners to ensure access to student health and wellness opportunities. Collaborates with other student wellbeing offices; building a network of colleagues to benchmark and identify best practice.

Serves on various college committees related to student wellness.

Diversity, Equity & Inclusion

Develops and maintains strategic partnerships with diverse groups and communities. Partners strategically with Talent Acquisition to ensure the best Diversity, Equity & Inclusion practices are utilized in hiring that results in the hiring and retention of a diverse faculty and staff.

Helps to ensure the College meets its responsibilities in identifying problem areas and systemic concerns while reporting complaints alleging discrimination. Takes responsibility for creating a welcoming, inclusive, and productive work and learning environment where employees and students feel valued and able to contribute to their full potential, regardless of their differences.

Assists with conducting workforce analytics to identify potential inhibitors of a workplace environment that is diverse, equitable, and inclusive.

Knowledge, Skills, and Abilities

Knowledge of: student health and wellbeing issues; functional supervisory practices; of management principles and practices; organizational planning; policy development and implementation; budget management and administration; College operations, functions, mission, vision, and strategic goals; operational and strategic program planning and development; student success strategic goals and challenges; student outcomes assessment principles, methods, and practices; data analysis and data-driven decision making.

Skill in: working in a collaborative team environment; organizing, prioritizing, and managing multiple tasks; producing results and meeting deadlines; staying resourceful, tactful, persistent, and flexible in responding to changing demands; synthesizing and analyzing quantitative and qualitative data; verbal and written communication; proposal and report writing; examining and re-engineering operations and procedures; maintaining documentation and records; utilizing job related computer software and technology tools, including student information system data and other institutional data systems and operation of job-related and other equipment. Problem solving; verbal and written communications; organizing resources and establishing priorities; outstanding interpersonal and community and human relations skills; communicating effectively within a diverse community; administrative processes (e.g. maintaining files and data-tracking of cases using case management systems and College implemented software.

Ability to: be proactive, plan and evaluate; anticipate and react effectively to student needs; determine appropriate support services; engage students, faculty, staff and other college professionals collegially in challenging conversations about student wellbeing; make critical decisions about student welfare and college safety and security; coordinate multiple schedules and tasks; give clear directions; develop and maintain good working relationships with associates, supervisors, job contacts and general public; serve as liaison to other
college offices; be flexible; analytical and student-centered. Analyze complex problems and demonstrate critical thinking; supportively problem solve; utilize data/outcome results to inform decision making; interpret operational needs, and develop integrated, creative solutions; lead change management and process improvement efforts; effectively build cross-functional and multi-level relationships, including with persons of varying cultures and diversity; lead, mentor, motivate, and respectfully challenge others to meet objectives and achieve results; maintain confidential and sensitive information.

Other Duties and Responsibilities

Attends all required meetings and trainings. Represents Student Wellness on committees and in general to the college.

Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.

Manages multiple assignments of varying complexity and meets tight timelines and deadlines, with the ability to adapt to changing needs of the College and business partners.

Ensures department and College name and image is perceived positively by external as well as internal audience/stakeholders.

Regular, predictable, and punctual attendance is required.

Usual Physical Requirements

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions described in this position description. While performing duties for this job, the employee regularly exhibits digital dexterity when entering data into computer, frequently sits for extended periods of time, and occasionally stands and walks.

Employee converses verbally or manually with others in person and by telephone.

Vision demands include close, detailed vision when focusing on computer screen.

Employee occasionally lifts or exerts force up to 10 pounds.

Working Conditions

Typical office environment with regular exposure to moderate noise typical to business offices.

Knowledge, Skills and Abilities:

Minimum Qualifications:

Master’s degree is required. Field of study for degree in Public Health, Health/Exercise Promotion, Higher Education, Counseling, Social Work, or other closely related field, is required.

Three years supervisory experience in a college setting is required. Experience working directly with college students is required.

An appropriate combination of education, training, coursework and experience may qualify a candidate.

State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).