Shenandoah University’s Office of Financial Aid is accepting
applications for a Financial Aid Counselor and Loan Specialist.
This is a full-time benefited position located on our main campus
in Winchester, Virginia.
This position reports directly to the Director of Financial Aid and
provides Financial Aid counseling services to all graduate students
via phone, walk-in and email. The Counselor will be responsible for
assisting with loan counseling for graduate students, processing
student, parent, and alternative loans for all students, processing
Income Shared Agreements and Federal Nursing Loans, R2T4
calculations, and awarding of the Virginia Tuition Assistance Grant
(VTAG). In addition, the Counselor is also responsible for
reviewing documentation submitted as required by the federal, state
or institutional agencies we serve and reaching back out as
necessary for additional information. This position works closely
with Admissions staff to provide exceptional service for
prospective students and their families and with the business
office (Hornet Central) and Student Accounts staff.
Essential Job Functions and Responsibilities:
- Determines student eligibility for financial aid. Processes
documents related to the evaluation of aid eligibility. Meets with
students and/or families to discuss financial aid related
- Calculates return of funds for federal and institutional aid in
accordance with federal and institutional regulations/policies for
students dropping from full to part-time or completely
- Ensures accuracy and compliance as an active part of the
- Teams with Student Accounts staff to communicate the effect of
changes in enrollment on financial aid award and tuition, room and
- Participates and shares in the team's responsibility for
interpreting and implementing Federal Methodology, State aid
regulations and University policies as they relate to providing
financial aid counseling and determining financial aid
- Actively participates in maintaining current knowledge and
compliance requirements for Title IV federal aid and state aid
programs. Willing to travel out of town to conferences on an
infrequent basis to keep this knowledge current.
- Participates in both on and off campus outreach
- Works with incoming classes of graduate students to ensure they
have applied for financial aid, any students loans and all loans
are applied prior to tuition deadline date
- Travels to other campuses to speak to graduate students
regarding their loan eligibility
- Administers the federal student loan program for all students
which includes conducting entrance and exit interview counseling
individually and in small and large group settings.
- Administers the alternative loan program for all students
- Administers Virginia Tuition Assistance Grant (VTAG).
Responsible for understanding the requirements for this grant and
who is eligible.
- Completes monthly reconciliation of Federal Student Loans and
Federal Grant programs.
- Monitors financial aid listservs (including IFAP and NASFAA)
and collaborates with the team regarding regulation updates.
- Maintains a current knowledge of computer software used by
Student Financial Services including Ellucian and/or other
reporting tools, such as Excel, Microsoft Word, Google Docs.
- Creates supporting policy, procedure, and student-facing
worksheets and documents as necessary.
- Active participant in the Financial Aid Counselor Team, which
includes convening and participating in discussions about unique
individual student and family circumstances, and special evaluation
and awarding cases.
- Manages and monitors SU’s default rate to ensure that we remain
- Serves as Tuition Exchange point of contact for Shenandoah
employees and prospective students from other institutions seeking
to be part of SU’s Tuition Exchange program.
- Regular and predictable on site attendance is an essential
function of this position.
- Other duties as needed.
How to Apply:
- Knowledge, Skills and Abilities:
- Must have the ability to communicate effectively with people in
a welcoming way.
- Must demonstrate excellent organizational, written and verbal
- Must be able to problem-solve.
- Proven ability to work well with diverse populations of
- Ability to work independently yet harmoniously in a team
- Must be able to handle a stressful environment during the busy
times of the year, which is typically the summer months.
- Must be cooperative, patient and demonstrate diplomacy.
The complete application will include a cover letter, resume and
contact information for three professional references. The review
of applications will begin immediately and continue until the
position is filled.
Shenandoah University is committed to enriching its educational
experience and culture through the diversity of its faculty,
administration, and staff. All candidates are strongly encouraged
to include a statement in their cover letters addressing ways in
which they may be able to contribute to that commitment.
**Note: A pre-employment background check, fully vaccinated for
COVID-19 or on a University approved medical or religious
exemption, as well as a satisfactory driving record will be
required as a condition of hire.
Shenandoah University values the unique and diverse
perspectives of individuals and communities locally and globally
and seeks to foster mutual understanding in an inviting community
where individuals are welcome and respected. The university does
not discriminate on the basis of race, color, religion, sex,
pregnancy, sexual orientation, gender identity, national origin,
age, physical or mental disability, genetic information, veteran’s
status or on any other basis protected under applicable