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Financial Aid Counselor and Loan Specialist

Shenandoah University
Virginia, United States
Salary Not Specified
Posted date
Oct 22, 2021

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Position Type
Administrative, Business & Administrative Affairs, Financial Affairs, Student Affairs, Counseling, Financial Aid, Other Student Affairs, Student Activities & Services
Employment Type
Full Time
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Shenandoah University’s Office of Financial Aid is accepting applications for a Financial Aid Counselor and Loan Specialist. This is a full-time benefited position located on our main campus in Winchester, Virginia.

This position reports directly to the Director of Financial Aid and provides Financial Aid counseling services to all graduate students via phone, walk-in and email. The Counselor will be responsible for assisting with loan counseling for graduate students, processing student, parent, and alternative loans for all students, processing Income Shared Agreements and Federal Nursing Loans, R2T4 calculations, and awarding of the Virginia Tuition Assistance Grant (VTAG). In addition, the Counselor is also responsible for reviewing documentation submitted as required by the federal, state or institutional agencies we serve and reaching back out as necessary for additional information. This position works closely with Admissions staff to provide exceptional service for prospective students and their families and with the business office (Hornet Central) and Student Accounts staff.

Essential Job Functions and Responsibilities:
  • Determines student eligibility for financial aid. Processes documents related to the evaluation of aid eligibility. Meets with students and/or families to discuss financial aid related issues.
  • Calculates return of funds for federal and institutional aid in accordance with federal and institutional regulations/policies for students dropping from full to part-time or completely withdrawing.
  • Ensures accuracy and compliance as an active part of the Counseling team
  • Teams with Student Accounts staff to communicate the effect of changes in enrollment on financial aid award and tuition, room and board charges.
  • Participates and shares in the team's responsibility for interpreting and implementing Federal Methodology, State aid regulations and University policies as they relate to providing financial aid counseling and determining financial aid eligibility.
  • Actively participates in maintaining current knowledge and compliance requirements for Title IV federal aid and state aid programs. Willing to travel out of town to conferences on an infrequent basis to keep this knowledge current.
  • Participates in both on and off campus outreach activities.
  • Works with incoming classes of graduate students to ensure they have applied for financial aid, any students loans and all loans are applied prior to tuition deadline date
  • Travels to other campuses to speak to graduate students regarding their loan eligibility
  • Administers the federal student loan program for all students which includes conducting entrance and exit interview counseling individually and in small and large group settings.
  • Administers the alternative loan program for all students
  • Administers Virginia Tuition Assistance Grant (VTAG). Responsible for understanding the requirements for this grant and who is eligible.
  • Completes monthly reconciliation of Federal Student Loans and Federal Grant programs.
  • Monitors financial aid listservs (including IFAP and NASFAA) and collaborates with the team regarding regulation updates.
  • Maintains a current knowledge of computer software used by Student Financial Services including Ellucian and/or other reporting tools, such as Excel, Microsoft Word, Google Docs.
  • Creates supporting policy, procedure, and student-facing worksheets and documents as necessary.
  • Active participant in the Financial Aid Counselor Team, which includes convening and participating in discussions about unique individual student and family circumstances, and special evaluation and awarding cases.
  • Manages and monitors SU’s default rate to ensure that we remain in compliance.
  • Serves as Tuition Exchange point of contact for Shenandoah employees and prospective students from other institutions seeking to be part of SU’s Tuition Exchange program.
  • Regular and predictable on site attendance is an essential function of this position.
  • Other duties as needed.
Required Skills

  • Knowledge, Skills and Abilities:
  • Must have the ability to communicate effectively with people in a welcoming way.
  • Must demonstrate excellent organizational, written and verbal communication skills.
  • Must be able to problem-solve.
  • Proven ability to work well with diverse populations of people.
  • Ability to work independently yet harmoniously in a team environment.
  • Must be able to handle a stressful environment during the busy times of the year, which is typically the summer months.
  • Must be cooperative, patient and demonstrate diplomacy.
How to Apply:

The complete application will include a cover letter, resume and contact information for three professional references. The review of applications will begin immediately and continue until the position is filled.

Shenandoah University is committed to enriching its educational experience and culture through the diversity of its faculty, administration, and staff. All candidates are strongly encouraged to include a statement in their cover letters addressing ways in which they may be able to contribute to that commitment.

**Note: A pre-employment background check, fully vaccinated for COVID-19 or on a University approved medical or religious exemption, as well as a satisfactory driving record will be required as a condition of hire.

Shenandoah University values the unique and diverse perspectives of individuals and communities locally and globally and seeks to foster mutual understanding in an inviting community where individuals are welcome and respected. The university does not discriminate on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, physical or mental disability, genetic information, veteran’s status or on any other basis protected under applicable law.

Salary Type
Not Applicable
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