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CLASS SSC Advisor Lead - Student Services Professional III

California State University, East Bay
California, United States
$4,691.00 - $6,683.00
Posted date
Oct 22, 2021

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Position Type
Administrative, Student Affairs, Academic Advising & Academic Support Services
Employment Level
Employment Type
Full Time
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Salary Range: $4,691.00/month to $6,683.00/month. PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $4,691.00/month to $5,300.00/month.

Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 13 paid holidays, one personal holiday and tuition fee waiver.

For more information on the benefits program, please visit


Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). With an enrollment over 15,800 students, Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.


This position is responsible for leading and maintaining the CLASS Student Service Center (SSC) (main and satellite centers) and creating proactive services, programs, and activities to support students. The incumbent will regularly post updated information on the CLASS SSC website and will organize and host regular online drop-in advising sessions, including one early evening session weekly. The incumbent engages in complex work which involves developing creative solutions to challenging problems as well as an active and effective advising program for CLASS students.


Student Service and Advising

Acquire a thorough understanding of GE and general degree requirements and knowledge of all CLASS majors and minors in order to provide guidance, meet student needs, and enable progression toward degree completion through the following activities:

  • Work closely with Faculty Advising Fellows and/or Department Chairs, leading and providing major, upper-division GE, and other graduation requirement advising to Liberal Studies, Criminal Justice, and Human Development/Women’s Studies students.
  • Collaborate with major departments in helping students to understand various admission, enrollment, or student affairs policies, timelines, and procedures to interpret student records and transcripts, and to resolve issues arising from special or exceptional situations.
  • Help students to interpret and understand transcripts and records.
  • Advise students for breadth (including General Education) and other degree requirements as specified in the University Catalog.
    Help students navigate University administrative system for issues concerning student records, financial aid, accounting/fee payment, and enrollment.
  • Refer students to specialized academic advisors for progress to degree issues including, but not limited to, students on probation or those not making satisfactory academic progress for financial aid.
  • Provide web-based information regarding University policies and procedures.
  • Refer students to appropriate on- or off-campus services and resources.
  • Abide by all ethical, professional (i.e. NACADA, NACE) and educational (e.g. FERPA) standards related to educational advising and counseling, and demonstrate sound professional judgment when making decisions related to clients, AACE, Academic Affairs, Cal State East Bay and related stakeholders.

Office Planning, Management, and Program Development

  • Analyze CLASS student enrollment and retention data to develop appropriate retention strategies and actions in collaboration with other college and university stakeholders.
  • Analyze student records and data to identify both high-performing and potential at-risk students for proactive student advising, including providing extra advising and troubleshooting/problem solving support, or connecting students with appropriate university units such as the CLASS Pioneer Success Coach or the University Honors Program.
  • Develop ongoing processes for robust student engagement for CLASS students, such as providing drop-in and focused group advising and supporting student clubs.
  • Oversee and streamline office workflow for administrative processes including student petitions, graduation checks, over 18-unit requests, and other administrative forms.
  • Oversee and streamline office workflow for issuance of major check sheets for students in Criminal Justice, Liberal Studies, Human Development/Women’s Studies and other designated departments in CLASS.
  • Serve as liaison to other campus offices (AACE, GE, etc.) in order to gather/share information and anticipate changes and adjustments necessary for the CLASS Student Services Center.
  • Oversee the CLASS SSC email account including monitoring and responding to student email as needed.

Monitor Student Progress

  • Receive and act upon as necessary performance alerts through Bay Advisor for students during the academic terms.
  • Using PeopleSoft and/or Bay Advisor, check students’ schedules to ensure they are taking appropriate courses to progress towards their degree goals according to degree roadmaps, including ensuring prerequisites are met.

College Level Student Record Administration and Record Keeping

  • Process paperwork and keep records for special registration petitions and other registration petitions requiring college approval (including late adds, late drops, late withdrawals).
  • Oversee SSC record keeping procedures.
  • Keep thorough and accurate student advising records using Bay Advisor, PeopleSoft and other applications provided by the campus informing the relevant chair or faculty regarding the students in need of help/attention, and common substitutions that might be submitted for articulation.

Other duties as assigned


  • Knowledge of student success effective academic advising practices in higher education.
  • Experience in determining courses of action and proper techniques to utilize while engaged with individuals in personal interactions of a sensitive nature.
  • Excellent oral, written and organizational skills and ability to respond quickly and accurately to requests from students, faculty, staff and external entities.
  • Knowledge of Cal State East Bay academic administrative processes and policies.
  • Knowledge of learning assessment processes and requirements. Ability to work collaboratively and collegially with highly diverse faculty and staff.
  • Can-do, flexible attitude and ability to respond independently, quickly and accurately, using high level of independent judgment and excellent written skills to provide analysis, reports, survey information, and recommendations on special projects.
  • General knowledge of research and interview techniques.
  • Ability to analyze complex situations accurately and adopt effective courses of action.
  • Ability to carry out a variety of professionally complex assignments without detailed instructions.
  • Project management skills as needed to carry out the responsibilities outlined. Ability to coordinate multiple tasks and projects. Excellent time management skills.
  • Flexibility and willingness to respond to other duties as assigned.
  • Excellent technical skills, such as expertise with a variety of university software systems, such as PeopleSoft, EAB Navigate, as well as database, website and spreadsheet programs.


  • Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related.
  • The equivalent of three years of progressively responsible professional student services work experience. A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.


  • Master's degree in college student personnel administration, education, counseling, business or related area is strongly preferred.



Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment.  Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position.

All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department.


As an Equal Opportunity Employer, Cal State East Bay does not discriminate on the basis of any protected categories: age, ancestry, citizenship, color, disability, gender, immigration status, marital status, national origin, race, religion, sexual orientation, or veteran's status. The University is committed to the principles of diversity in employment and to creating a stimulating learning environment for its diverse student body.


All California State University campuses, including Cal State East Bay, are smoke and tobacco-free.  For more information, please visit our website at

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available at:


Cal State East Bay is not a sponsoring agency for Staff or Management positions.


The incumbent in this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and will be required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment.


CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so.  Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at and questions may be sent to


Please visit and under “New Employment Site”, please click on Faculty, Staff and Management Employment Opportunities.

































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