Dispatcher - REVISED REVIEW DATE

Employer
University of Wisconsin La Crosse
Location
Wisconsin, United States
Salary
Salary Not Specified
Posted date
Oct 4, 2021

View more

Position Type
Administrative, Business & Administrative Affairs, Safety & Security
Employment Level
Administrative
Employment Type
Full Time


Posting Details

Recruitment Number

1121

Working Title

Dispatcher - REVISED REVIEW DATE

Position Type

Staff/Administrative

Appointment Percentage

100

Division/College

Administration and Finance Division

Position Summary

Under general supervision of the Chief of Police in consultation with the Law Enforcement Dispatch Supervisor and Police Sergeants, this position works in a critical office on campus that serves as a hub of all alarms and notification systems that are crucial to the safety of the campus community. This position works independently to provide communications via two-way radios, telephones and computer for the University Police, Dispatch and telephone operations. It is a crucial position for coordinating internal as well as external communications for the campus. This position works alone and is subject to occasional supervisory checks. This position must be able to prioritize, efficiently manage multiple tasks/assignments and remain calm in outwardly stressful incidents. This position must maintain an excellent understanding of Department/University policies and procedures. It is accountable for accurate police reports, dispatch logs and police records which are always sensitive and highly confidential in nature. This position requires the ability to use discretion and good judgment regarding confidential information This position plays a key role in the maintenance, creation and dissemination of legally required crime and activity statistics.

This position requires becoming and maintaining certification with WI DOJ TIME system. This certification requires an extensive background and criminal history check. All is required to take place within 30 days of the hire date. The position also requires an ability and willingness to maintain and enhance professional competencies by participating in professional development workshops, seminars, and training sessions related to current position responsibilities.

Although the position primarily works alone, it also requires the ability to meet and work effectively with people across multiple levels of the organization. Must possess effective oral and written communication skills.

Serves as a Campus Security Authority as defined by the Jeanne Clery Disclosure of Campus Security Policy and Campus crime Statistics Act (Clery Act).

The work schedule for this position will consist of 3rd, 2nd and 1st shift, weekend and holidays as needed. Schedules will be offered up to bid and evaluated based on the needs of the department.

This is a full-time position with expected continuous employment and includes a State of Wisconsin benefits package. The starting salary is $18.15 per hour. An additional night shift differential of $0.45 per hour included for hours worked between 6:00 p.m. and 6:00 a.m.

Description of College / Department / Program / Division / Unit

The Division of Administration and Finance is committed to providing quality campus services to faculty, staff, students and external constituencies in support of the university’s mission of teaching, research, and public service. The division includes Business Services, Budget Office, Facilities Planning & Management, Human Resources, Information Technology Services, and University Police & Parking Services.

Required Qualifications

• Minimum of high school diploma or equivalent.
• Knowledge and experience in the use of computer software including Microsoft Suite (i.e. Word, Excel).
• Experience in operating telephones, call center and call taking.
• Knowledge and experience of office practices and procedures.

Preferred Qualifications

• Experience with policies and procedures in a public safety department.
• Advanced computer skills and knowledge.
• Prior dispatch experience.
• Experience with two-way radio use.
• Proficient typing skills.
• eTIME Certified.

Physical Demands

• Ability to perform repetitive motions associated with keyboarding.
• The ability to remain calm in outwardly stressful incidents.
• Ability to sit for long periods of time.

Working conditions and environment

• This position primarily works alone and is limited to the immediate dispatch office/areas during the working hours.
• The work schedule for this position will consist of 3rd, 2nd and 1st shift, weekend and holidays as needed. Schedules will be offered up to bid and evaluated based on the needs of the department.

Miscellaneous Information

Your benefits add an additional 40%+ to the overall financial package from the university.
Highlights include:
• paid vacation for 12-month positions.
• excellent flexible health insurance with low co-pays and good coverage.
• paid holidays and sick days.
• after 5 years of employment, you become vested in our retirement system which ensures income post-career.
• benefits at UWL are highly competitive with local industry and some of the strongest in state and nation.
Learn more at: https://www.wisconsin.edu/ohrwd/benefits/download/univstaff21.pdf
Benefit eligibility is determined at point of hire. This information is provided for illustrative purposes only. Benefits are also pro-rated based on the appointment percentage.

—-

The University of Wisconsin System and the University of Wisconsin–Madison are engaged in a redesign of job title and compensation structures. The Title and Total Compensation Project will result in relevant and market-informed titles to help us keep and grow our outstanding workforce. If you are the successful candidate, your title is subject to change in November 2021. For more information, visit: https://www.wisconsin.edu/ohrwd/title-and-total-compensation-study/

Duties/Responsibilities

These are the job duties required for the position.

Responsibility Statement

Entry of reports and records

Duties to Support Responsibility

• Maintain and continuously update information into a log of University Police Department activities which is crucial for the completion of Department Reports.
• Determine classification categories and accurately document police activities using independent judgment and accountability.
• Enter data and written police reports into Department record management software ( RMS ).
• Search for requested information from a variety of sources to recover information on license plates, VIN numbers and personal background checks utilizing WI DOJ Time system. Interpret and inform officers of information provided. Maintain confidentiality of transmissions and records. Access to this information requires a certification from the State DOJ that must be maintained.
• Generate required reports for police and university.
• Serve as the afterhours contact for all University Business and needs
• Receive and relay or document telephone messages for the University Police Department.
• Assist voice network manager and police chief with various reports as needed.
• Monitor a variety of alarms that are crucial to safety and security of the campus community.

Percentage Of Time

40

Essential

Yes

Responsibility Statement

Operation of telecommunications equipment

Duties to Support Responsibility

• Operate a telephone system for the main university number as well as emergency and non-emergency police numbers. Evaluate and prioritize each request and decide appropriate action.
• Transfer and/or provide dialing instructions and assistance to users.
• Coordinate service efforts between public, campus police, and other public safety agencies using radio base console. If needed notify supervisor(s) of malfunctioning/damaged/unserviceable equipment.
• Monitor safety of university police officers through status verification.
• Monitor campus fire alarm master panel for all buildings, emergency blue light phones, elevator phones, AED defibrillator locations, and all other Department alarm systems. Initiate and coordinate appropriate responses.
• Receive and act on emergency calls. Determine level of emergency, decide course of action and prioritize activity to handle emergency situations. Follow through on documenting all necessary information for police reports.

Percentage Of Time

40

Essential

Yes

Responsibility Statement

After Hour calls for Service

Duties to Support Responsibility

• At the direction of a supervisor, campus manager, or police officer call in the appropriate staff to maintain service or repair equipment after normal business hours to maintain crucial university operations.

Percentage Of Time

10

Essential

No

Responsibility Statement

Train new employees

Duties to Support Responsibility

• Train new employees in the operation of telephone and radio equipment and overall departmental procedures.

Percentage Of Time

5

Essential

Yes

Responsibility Statement

Operation of Emergency Warning Systems and Equipment

Duties to Support Responsibility

• At the direction of a supervisor or incident commander prepare a message, and initiate a campus wide safety broadcast or alert.
• Initiate emergency alerts as required.
• Other duties as assigned by the supervisor.

Percentage Of Time

5

Essential

No

Posting Detail Information

Special Instructions

For your Reference Contact Information document, please include the names, email addresses and phone numbers of 3 professional references.

Please contact the Search and Screen Chair if you have a special need/accommodation to aid your participation in our hiring process.

Per UPS Operational Policy: TC 1, UW System requires reference checks related to sexual harassment and sexual violence to be conducted at a minimum with a final candidate’s most recent employer and with all previous UW System institution and State of Wisconsin agency employers from the past seven (7) years. https://www.wisconsin.edu/ohrwd/download/2018-12-10- UPS -OP-TC-1-Recruitment_FNL.pdf

UW-La Crosse does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Human Resources at 608-785-8013.

Posting Date

10/04/2021

Close Date

Continuous Recruitment

Yes

Continuous Recruitment First Review Date

11/05/2021

Position Contact Name

Lea Butterfield, Law Enforcement Dispatch Supervisor

Position Contact Email

hrinfo@uwlax.edu
Required Documents
Required Documents
  1. Resume/Curriculum Vitae
  2. Cover Letter/Letter of Application
  3. Reference Contact Information
Optional DocumentsSupplemental Questions

Required fields are indicated with an asterisk (*).

  1. * The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. §. 19.36(7).
    • I prefer my identity remain confidential and have read and understand that if I am the successful candidate for this position, my name may be released.
    • I do not request that my identity remain confidential.
  2. * Are you currently employed by or have you been employed by a UW System institution or a State of Wisconsin agency during the last seven (7) years? Please answer yes or no. If yes, provide the institution or agency name, your supervisor and contact information, including phone number and email address.

    (Open Ended Question)

  3. * Please provide your most recent employer, supervisor name and contact information, including phone number and email address. (Pursuant to UW System Administrative Policy 1275, UW System requires reference checks related to sexual harassment and sexual violence to be conducted at a minimum with a final candidate’s most recent employer and with all previous UW System institution and State of Wisconsin agency employers from the past seven years.)

    (Open Ended Question)

  4. * Will you now or in the future require visa sponsorship for employment at the University of Wisconsin-La Crosse? (UW-L and UW System institutions pay for some or all of the sponsorship costs. Some candidates may require an H1B or another form of employment sponsorship to work in the US. This question is asked so that if you are the successful candidate, Human Resources can work with your work unit to begin the process of obtaining this visa).
    • Yes, I will require sponsorship prior to employment.
    • Yes, I will require sponsorship for continued employment if hired.
    • No, I do not require sponsorship and am eligible to work in the US.
  5. * After you retire from a Wisconsin Retirement System (WRS) employer, you may return to work with a WRS employer as a rehired annuitant, provided certain requirements are met. There are no restrictions on what type of position a rehired annuitant can hold. Under the WRS, there is no limit to how much you may earn as a rehired annuitant. (Learn more: https://www.wisconsin.edu/ohrwd/benefits/life-events/empcha/ra/). Are you currently collecting an annuity from the Wisconsin Retirement System, (WRS)?
    • Yes
    • No
  6. Are you an alum of the University of Wisconsin-La Crosse?
    • Yes
    • No
  7. * Were you ever found to have engaged in any sexual violence or sexual harassment in a previous work assignment? (Required under UW System Administrative Policy 1275)
    • Yes
    • No
  8. * Are you currently under investigation or have ever left employment during an active investigation in which you were accused of sexual violence or sexual harassment? (Required under UW System Administrative Policy 1275)
    • Yes
    • No
  9. How did you hear about this employment opportunity?
    • Chronicle of Higher Education Web Site
    • Discipline-Specific Publication/Web Site
    • HERC Web Site
    • HigherEdJobs.com Web Site
    • Job Center of Wisconsin Web Site
    • Minority Publication/Web Site
    • University of Wisconsin - La Crosse Social Media (i.e. Facebook, LinkedIn, Twitter)
    • University of Wisconsin - La Crosse Web Site
    • La Crosse Tribune
    • Personal Referral
    • LinkedIn
    • Indeed
    • WinonaDailyNews.com, LaCrosseTribune.com, ChippewaHerald.com, Journaltimes.com, Kenoshanews.com, Madison.com
    • Department of Workforce Development (WISC)
    • Other


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