On-Call Visitor Services Desk Attendant
- Employer
- Rhode Island School of Design
- Location
- Rhode Island, United States
- Salary
- Salary Not Specified
- Date posted
- Oct 22, 2021
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Job Details
Job Summary
The RISD Museum is looking to hire On-Call Visitor Services Desk Attendants to ensure and promote a positive visitor experience by welcoming and greeting a wide variety of clientele, including but not limited to students, general visitors, tour groups, parents, and/or alumni. On-Call Visitor Services Desk Attendants process transactions such as issuing memberships, admissions tickets, event registrations, and group sales; collect payments and distribute the appropriate change, information, and collateral material. On-Call Visitor Services Desk Attendants respond to routine questions about the Museum, the RISD community and greater Providence, promotes Museum programs, classes and events, and actively solicits museum membership sales. Other administrative tasks may include supporting the External Affairs team with marketing, development, or membership projects and initiatives.
Essential Functions
- Receives and greets incoming guests, visitors, tour groups,
parents, alumni, and corporate members.
- Processes financial transactions for visitors including but not
limited to admissions, membership sales, special events and Museum
courses. Accepts payments via cash, check or credit card using
Altru POS system and issues appropriate receipts and/or
change.
- Checks in groups for guided and self-guided visits. Uses Altru
POS system to complete the group check-in and payment
process.
- Complete opening and closing cash drawer procedures including
counting and balancing drawer daily.
- Utilizes knowledge of RISD Museum, RISD community and
Providence area to help answer routine customer service questions
and visitor inquires regarding Museum events, exhibition and
gallery locations, RISD campus events and local attractions.
- Actively promotes Museum programs, classes and events.
- Actively solicits museum membership sales by explaining
benefits, program details, additional opportunities, discounts and
incentive options and overall structure.
- Maintain brochure racks, ensure brochure information is
available, current and in stock.
- Answer general Museum and RISD campus inquiries via the front
desk telephone and respond accordingly.
- Maintain guest book
- Ensure the safety and cleanliness of front desk area and report
any issues to supervisor, Facilities or Public Safety as
appropriate.
High School diploma or equivalent combination of education and experience. One to three years of progressively responsible customer service experience in a retail or service-oriented environment Understanding and experience working in academic settings preferred. Demonstrated ability to help meet sales goals and targets. Understanding of RISD and Providence community preferred. Ability to build relationships and rapport. Must be able to resolve visitor issues, complaints, and problems. Ability to work with numbers. Ability to work within a team to accomplish program goals. Ability to communicate relevant information about current and future Museum programming to visitors. Demonstrated excellence in oral and written communication skills and proficiency with internet, Microsoft Word, Excel, database management, PC-based and web-based applications.
Union:
No
Work Schedule:
Variable; On-Call assignment.
Employment Status:
On-Call; Part-time; Non-Exempt. On-Call employees are required to work a minimum of 48 hours per quarter.
Grade:
08/CT
Documents Needed to Apply:
Resume
Cover Letter
Incomplete applications will not be considered. Please upload all required documents.
The successful candidate will be required to meet our pre-employment background screening requirements.
RISD recognizes diversity and inclusivity as fundamental to its learning community and integral to an art and design education. We welcome candidates whose experience has prepared them to contribute to our commitment to diversity and excellence. RISD is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity or expression, genetics, or any other protected characteristic as established by law.
For internal use only - Job Family:
On-Call
Company
RISD is a college and museum founded in 1877 in Providence, RI. Today 2,620 students engage in 44 full-time bachelor’s and master’s degree programs, supported by a committed faculty and worldwide network of more than 31,000 alumni.
By cultivating expansive and elastic thinking, RISD equips artists, designers and scholars to generate and challenge the ideas that shape our world.
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