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Assistant Director, Admissions

University of Montana
Montana, United States
Salary Not Specified
Posted Date
Oct 22, 2021

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Position Type
Administrative, Academic Affairs, Academic Administration, Student Affairs, Admissions, Enrollment, Retention & Registrar, Other Student Affairs, Student Activities & Services, Executive, Executive Directors
Employment Type
Full Time
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The University of Montana is seeking applications for an Assistant Director with the Admissions/New Student Services department. This position plays a critical role on the Admissions leadership team and to the execution of the University of Montana (UM) enrollment strategy. The Assistant Director provides leadership and oversight to personnel and day-to-day operations in admissions evaluations. This position is responsible for improving the student experience by developing new, innovative strategies intended to streamline processes and improve efficiency.

The Assistant Director must provide direct supervision of Admissions Evaluation staff members (including hiring, training, succession planning, performance management, and management of corrective/disciplinary actions). This position will oversee and set priorities to maintain an efficient departmental workflow, and schedule, assign and prioritize workloads of supervised staff members. The Assistant Director will also assign tasks to optimize performance of the evaluations team, plan and coordinate semester/annual and ad hoc projects, set appropriate deadlines, and ensure timely completion of the unit’s work. The Assistant Director reports directly to the Director of Admissions.

Key Duties and Responsibilities:
  • Development and creation of goals and expectations for admissions evaluations using data analysis
  • Oversight of standards and procedures. Forecasts departmental needs and assessment
  • Develop and maintain up-to-date operations manuals that document policies and procedures
  • Track and assess programmatic needs, make proposals for strategic planning
  • Provide direct supervision of Admissions Evaluation staff
  • Schedule/assign workloads and tasks to optimize performance of the evaluations team
  • Coordinate semester/annual and ad hoc projects and set appropriate deadlines
  • Ensure timely completion of the unit’s work
  • Maintain cross-training in all processes and functions relating to Evaluations; and maintain an ability to step-in and complete tasks as needed
  • Interpret, research, create, and maintain policies, decisions and appeals, including consulting with and recommending decisions to the Director of Admissions, as appropriate
  • Create efficient and effective policies and procedures using expert knowledge in CRM software; manage area’s reporting and assessment using the CRM.
  • Coordinate with IT on the flow of applications for admission and other process improvements
  • Ensure compliance to FERPA regulations, act as department liaison/expert in FERPA
  • Provide comprehensive knowledge of admission requirements, residency policies, other University policies, procedures and regulations for international and domestic students
  • Serve as a part of the Admissions leadership team to set strategic priorities
  • Act as Admissions Evaluations expert resource
  • Research and analyze complex problems, work to identify best course of action. Bring systemic or procedural problems to the attention of Director of Admissions
  • Ensure exceptional customer service to internal and external stakeholders is delivered in a timely manner
  • Facilitates a strong working relationship between evaluations and recruitment, and shares information and trains new counselors on operations policies/procedures
  • Trains staff members on processing policies and procedures, reporting and data
  • Attends meetings and committees as a representative of admissions, or a stand-in for the Director of Admissions
  • Collaborate with Registrar, Account Services, Financial Aid, Academic Advising and Colleges to ensure smooth student transition from applicant to enrolled students
  • Assist in development of communication to prospective and current students
The University of Montana is an Affirmative Action/Equal Opportunity employer and has a strong institutional commitment to the principle of diversity in all areas. In that spirit, we are particularly interested in receiving applications from a broad spectrum of qualified people who would assist the University in demonstrating its five priorities for action : Place student success at the center of all we do; drive excellence and innovation in teaching, learning, and research; embody the principle of “mission first, people always"; partner with place; and proudly tell the UM story.

Position Details
  • Position is full-time, 1.0 FTE, MUS Contract and includes a comprehensive and competitive benefits package including Insurance package, mandatory retirement plan, partial tuition waiver, and wellness program.
  • Salary for this position is $50,000 - $62,000 per year commensurate with qualifications.
Required Skills
  • Excellent written and oral communications skills
  • Excellent organizational and advanced computer skills
  • Supervisory experience
Required Experience
  • Bachelor’s degree and two (2) years of progressively responsible and relevant experience, or an equivalent combination of education and experience
Preferred Qualifications
  • Experience with Banner
  • Experience with Slate or other CRM
  • Experience in admissions, student recruitment or student records environment
  • Ability to create an office culture of constant improvement and student-centered support and policies
  • Commitment to innovation and use of technology to improve student experience
About UM and Admissions/New Student Services

The University of Montana is flagship, research institution with more than 10,000 undergraduate and graduate students. It is located in Missoula, a culturally vibrant community of about 75,000, surrounded by mountains and three rivers converge. Abundant recreational opportunities in surrounding state and national forests and nearby Glacier National Park and Yellowstone National Park complement a thriving intellectual atmosphere.

The Division of Student Affairs facilitates student learning by providing high quality programs, services, and developmental opportunities, while fostering an inclusive campus community in support of the educational mission of The University of Montana. Admissions/New Student Services aims to attract, support and enhance student enrollment at the University of Montana by providing quality information, services and complete financial options to make the college enrollment process efficient, accessible and student centered.

To learn more about the University of Montana, Missoula, and the State of Montana, please visit the links below.
Criminal Background Investigation is required prior to Offer of Employment.
In accordance with University policy, finalists for this position will be subject to criminal background investigations.
ADA/EOE/AA/Veteran's Preference.
Reasonable accommodations are provided in the hiring process for persons with disabilities. For example, this material is available in alternative format upon request. As an Equal Opportunity/Affirmative Action employer, we encourage applications from minorities, veterans, and women. Qualified candidates may request veterans’ or disabilities preference in accordance with state law.
References *References not listed on the application materials may be contacted; notice may be provided to the applicant.
Testing Individual hiring departments at UM may elect to administer pre-employment tests, which are relevant to essential job functions.

E mployment Eligibility. All New Employees must be eligible and show employment eligibility verification by the first date of employment at UM, as legally required (e.g., Form I-9).

How to Apply

Application review has begun and will continue until the position is filled.

Please submit the following application materials via "New Resume/CV" button below.

*Please note: only five (5) attachments are allowed per application. Please combine documents accordingly.
  • Letter of Interest – addressing the stated required skills for the position
  • Detailed resume listing education and describing work experience
  • Three (3) professional references - Names and contact information

Job Location Missoula, Montana, United States
Position Type Full-Time/Regular

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