Events Assistant (Provisional)

Description

Under immediate supervision, the position in this classification supports Facilities Programming by greeting patrons, assisting with seating, providing general customer service, and maintaining assigned areas for events or performances.

This recruitment will be used to create a temporary pool to work 'as needed' assignments for special theatre productions. All assignments are limited to 90 working days. Days and hours are flexible based on performance schedules.

'The Santa Monica Community College District is committed to the principles of equal employment opportunity. All qualified applicants for employment, as well as District employees, shall have full and equal access to employment opportunity. No person shall be subjected to unlawful discrimination in any program or activity of the District. The District's Board Policy 3120 (Equal Employment Opportunity and Nondiscrimination in Employment) may be accessed at: http://bit.ly/smc-hr-bp3120 .'

Examples of Duties

Greets and assists patrons with seating, collecting admission tickets, searching for lost articles, obtaining information about the venue and events, and locating event services, amenities and exits; provides evacuation instructions and participates in drills.

Assists patrons with special accommodations, mobility devices, and those requiring seating assistance within the facility.

Ensures performance house rules are adhered to and refers potential concerns to assigned supervisor or security staff.

Observes general physical conditions of assigned area of operation and reports custodial concerns, damages, accidents, and any failure to follow College rules and procedures.

Provides general customer service by settling seating disputes or helping resolve other customer concerns; maintains order in assigned areas.

Examines tickets or forwards to verify authenticity; prevents unauthorized persons from entering the performance or event.

Performs other related duties as requested or assigned.

Examples of essential duties are descriptive and not restrictive in nature and are generally listed in descending order of importance.

Minimum Qualifications

Education Requirement:
Sufficient education to demonstrate the knowledge and abilities listed above. Graduation from High School or GED equivalent is desirable.

Experience Requirement:
Six months of customer service, ushering or ticket taking experience with direct public contact is desirable.

Education/Experience Equivalency:
Experience and/or education of the same kind, level and amount as required in the minimum qualifications may be substituted on a year-for-year basis.

Licensure and/or Certification:
None.

Special Requirement:
Positions are required to work flexible work schedules that includes nights and/or weekends.

Supplemental Information

These are temporary, hourly positions without benefits. An eligibility list will NOT be established to fill these temporary positions.

All applicants must submit clear, concise and complete information regarding their qualifications for these positions. All applications will be reviewed and only those candidates determined to be most qualified on the basis of experience and education, as submitted, will be invited to an interview with the hiring department.