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Associate IT Infrastructure Analyst

St. Petersburg College
Florida, United States
Salary Not specified
Posted date
Oct 21, 2021

View more

Position Type
Administrative, Business & Administrative Affairs, Computer Services & Information Technology
Employment Level
Employment Type
Full Time
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Associate IT Infrastructure Analyst

Compensation: $49,409.85
Openings: 1
PeopleSoft ID: 4630
Formal review of applications begins: Oct 31, 2021
Department: Information Systems - AIS
Location: Clearwater

Key Position Information:
SPC's IT Infrastructure department is seeking an experienced and motivated IT specialist to join our team as an Associate IT Infrastructure Analyst. This position is focused on the operations and support of critical systems, servers, and data center applications. The selected candidate would work on a team tasked to implement, manage, and maintain a variety of systems, including server and virtualization infrastructure, enterprise operating systems, directory services and communications systems, and other major systems, in support of college-wide student learning objectives.

The individual in this position will:
  • Install systems infrastructure hardware and software (server and virtualization hardware, backup systems, virtual machines, Windows & Linux operating systems, etc.)
  • Maintain and support data center systems and applications (Active Directory, document imaging systems, file and print servers, identity federation services, etc.)
  • Provide support of cloud SaaS/PaaS/IaaS applications and services (Office 365 E-Mail, SharePoint Online, OneDrive, Azure virtualization, Azure Active Directory, cloud faxing, etc.)
  • Create and configure virtual machine servers, including OS configuration, network configuration, application installation, and integration with monitoring and backup systems.
  • Remediate operating system patching, application versioning, and vulnerability management as required.
  • Assist other members of IT Infrastructure team as needed with higher level systems, including SQL databases, Office 365 infrastructure, troubleshooting of scripts and automations, etc.
  • Be able to respond as needed to on-call emergencies & participate in periodic overnight maintenance windows.
  • Be capable of physically lifting 50 lbs. occasionally, and up to 20 lbs. frequently. Also be capable of climbing ladders occasionally to safely reach equipment or cabling overhead.
  • Be able to work both on site and remotely on a consistent and reliable basis.

Knowledge required:
  • Operating system configuration and installation, application maintenance
  • Knowledge of server hardware and software, including enterprise operating systems & directory services
  • Monitoring System operations and configuration
  • Interpretation & analysis of event logs, including server logs, application logs, security logs, etc.

Preferred Experience: Networking Concepts (VLAN, physical medium, cabling), Virtualization (VMware/Hyper-V/KVM), Firewall, Load Balancing, VPN, SharePoint, Active Directory, DNS, DHCP, Office 365 configuration and support.

Preferred Education: Bachelor’s Degree in information Technology, Computer Science, or related field.

**Will accept an equivalent combination of education, training, IT Certifications or experience.

Please review the compensation and position description.

Position Summary:
Works under Technical Project Manager in enhancing a distance learning program in a team environment to advance the development of technology-enhanced curriculum, courses and instructional programs.

Typical Essential Duties
  • Assists in the development of customized training materials and training modules in a variety of technological delivery systems including software imbedded training web-based tutorials and classroom training;
  • Assists with the development of training videos, CD ROMS, and multimedia delivery modes;
  • Assists in the development of web site, web pages with links, web repository, portals, web based training for both unclassified and classified environments;
  • Attends meetings, seminars and conferences to explain or receive information relative to the projects;
  • Assists Technical Project Manager in creating an over-arching technological plan to incorporate all compatible technological systems.

This is the second of five levels in the Instructional Technology series. Incumbents in this class perform professional-level activities requiring specialized skills in an area such as instructional design, web design, interactive learning, and related instructional technology resources. Incumbent responsibilities include supporting staff and faculty in instructional design, virtual campus and computing services through providing training and instruction; researching data and information; and making recommendations for upgrades in hardware, software, equipment, and current technology in the field.


Bachelor’s degree in a related field to assigned area. Master’s degree preferred.


Three (3) years experience implementing and utilizing instructional technology.

* An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job may be acceptable in lieu of those requirements listed above.

  • Systems analysis and design principles;
  • Research methods;
  • Academic course technologies;
  • Applicable operating systems;
  • Applicable computer programming languages;
  • Image/video manipulation techniques;
  • Training techniques;
  • Customer service principles;
  • Recordkeeping principles;
  • Computers and related software applications.

  • Advanced computer skills in multimedia environment;
  • Must be able to work in a team environment with other technical staff.
  • Evaluating hardware and software applications;
  • Installing, configuring and troubleshooting technological systems and/or software;
  • Identifying, researching, troubleshooting, and resolving complex technical issues;
  • Converting files;
  • Communicating technical information to a non-technical audience;
  • Providing customer service;
  • Maintaining records;
  • Training end-users and faculty members;
  • Using a computer and related software applications;
  • Communication, interpersonal skills as applied to interaction with subordinates, coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to give and receive work direction.

  • Positions in this class typically require: reaching, standing, walking, grasping, feeling, talking, hearing, seeing and repetitive motions.
  • Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

These duties are a representative sample; position assignments may vary.

Potential Frequency
Plans, implements, and analyzes technological solutions in an academic environment; defines requirements for useful, logical, and effective solutions.
Daily - 20%

Coordinates online course technologies which require conferring with faculty to determine needs and technology capabilities; training and supporting users; administering course software; and/or other related duties.
Daily - 20%

Conducts research related to academic technologies and delivery techniques.
Daily - 10%

Performs IT processing and design duties which includes converting documents into electronic files; creating, editing, and manipulating graphics, images, audio files, and video files; and/or related duties.
Daily - 30%

Provides training to users, faculty, and staff in using online/hybrid learning technologies.
Daily - 20%

Performs other duties of a similar nature or level.
As Required

To apply, visit

The Board of Trustees of St. Petersburg College affirms its equal opportunity policy in accordance with the provisions of the Florida Educational Equity Act and all other relevant state and federal laws, rules and regulations. The college will not discriminate on the basis of race, color, ethnicity, religion, sex, age, national origin, marital status, pregnancy, sexual orientation, gender identity, genetic information, or against any qualified individual with disabilities in its employment practices or in the admission and treatment of students. Recognizing that sexual harassment constitutes discrimination on the basis of sex and violates this Rule, the college will not tolerate such conduct. Should you experience such behavior, please contact Pamela Smith, the director of EA/EO/Title IX Coordinator at 727-341-3261; by mail at P.O. Box 13489, St. Petersburg, FL 33733-3489; or by email at
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