Technology Support Staff

Technology Support Staff

Posting Number: R0003975
Location: Portland Campus

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Instructions for Applicants:

Please read the following carefully before beginning the online application process.

To be considered for employment at Willamette University, please complete our online employment application. Your application and all required attachments -- listed at the bottom of the page -- must be submitted for each individual job post that you are interested in applying for. If there is an application deadline, please ensure that your application is submitted by the deadline. Once you submit your application you will not be able to edit your application.

Position Summary:
As a member of the Technology Support team, this position works to support the students, faculty and staff of Pacific Northwest College of Art, one of the schools within Willamette University, with timely and effective technical assistance in a broad range of topics related to PC, Mac and iOS hardware and software. Maintains and supports the academic and administrative client computer systems by maintaining an effective and professional delivery of support to the end-user client base. Provides equipment checkout services to faculty, students and staff.

JOB DESCRIPTION

• Provide client services and assistance to faculty, staff, and students regarding computer and application use.
  
• Research case-by-case solutions to functional problems.
  
• Maintain and upgrade computer hardware and software systems throughout campus.
  
• Diagnose, fix, and test hardware solutions.
  
• Checkout technology equipment to faculty, students and staff.
  
• Maintain functionality and cleanliness of computer labs.
  
• Maintain functionality of campus printer / copiers.
  
• Collaborate directly with Technology Staff on related projects.
  
• Provide engaging and effective training using a variety of technologies and delivery systems.
  
• Contribute to the Technology community's knowledge-base through research, projects, and documentation.
  
• Other duties as assigned
  

MINIMUM QUALIFICATIONS

• Experience working with Mac and PC based computers, including a thorough understanding of operating systems, and commonly deployed software, like Adobe Creative Cloud, Office and more.
  
• Experience with networking, internet access, hardware / software troubleshooting and systems configuration.
  
• Demonstrated strong written and verbal communications skills.
  
• Ability to communicate technical information to both advanced and entry-level clients.
  

Preferred Qualifications

• Previous work experience in an institution of Higher Education or creative environment.
  
• Experience with audio and video production equipment and software.
  
• Basic experience with a scripting language (Bash, Python, etc.).
  
• Understanding of hardware and peripherals in a design, multimedia, and audio/video production environment.
  

Typical Work Schedule

Monday - Friday, 9am - 5pm

Physical Demands & Working Conditions

Able to lift and carry fragile equipment, regularly weighing up to 20 lbs and occasionally weighing up to 50 lbs.

Salary: $18.98 per hour

Applications will reviewed on a rolling basis as received until the position is filled.

All University positions require that candidates submit to a criminal conviction record check prior to hire. Conviction does not automatically preclude candidates from being hired. Nature of conviction will be considered relative to the duties of the position.

You will need to upload the following two documents as part of your application materials in the "My Experience" section labeled Resume:

• Cover letter addressing the required/desired qualifications and presenting any other applicant characteristics which deserve emphasis
  
• Current Resume
  

​Incomplete applications will not be considered.


Apply online at https://willamette.wd1.myworkdayjobs.com/en-US/willametteuniversityjobs/job/Portland-Campus/A-V-Administrator_R0003975

Believing that diversity contributes to academic excellence and to rich and rewarding communities, WU is committed to recruiting and retaining a diverse faculty, staff and student body. We seek candidates, particularly those from historically under-represented groups, whose work furthers diversity and who bring to campus varied experiences, perspectives and backgrounds.

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