Associate Director of Student Services, Samuel Curtis Johnson Graduate School of Management

Cornell University
New York, United States
Salary Not specified
Posted date
Oct 21, 2021

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Position Type
Administrative, Student Affairs, Student Activities & Services
Employment Level
Salary Band
Not specified
Employment Type
Full Time

Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty and staff of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply.


Cornell requires that all faculty and staff members, regardless of their work location, disclose their vaccination status, and provide proof of vaccination if vaccinated, immediately upon hire.


Our College:
Leading at the intersection of people, business, and technology, the Cornell SC Johnson College of Business is one of the most comprehensive business schools in the nation and includes many areas of expertise not found in any other leading institution. The college is comprised of the university’s three accredited business schools, each of which is recognized as among the best in higher education: the Charles H. Dyson School of Applied Economics and Management, the Samuel Curtis Johnson Graduate School of Management, and the School of Hotel Administration. Our academic research; industry and community engagement; and undergraduate, graduate, and professional degree programs all reflect the future of business: flexible, collaborative, and cross-disciplinary. The college community includes 244 research faculty, 44,000 alumni, and nearly 3,300 undergraduate, professional, and graduate students. The SC Johnson College of Business has an unparalleled resource base from which to draw—within the college, Cornell Tech in New York City, and Cornell University broadly.


Our Team:

As part of the Cornell SC Johnson College of Business, the Samuel Curtis Johnson Graduate School of Management (JGSM) at Cornell University continues to transform graduate business education to better prepare graduates for success in tomorrow’s business world. Johnson provides cutting-edge learning experiences that immerse students sooner and deeper in their chosen fields. As an integral part of the Cornell SC Johnson College of Business, Johnson students can access the full power of educational and research opportunities across the university to reach deeper competency in their industries and areas of interest. Johnson offers seven different MBA programs, spanning the U.S., Canada, Latin America, Mexico, and China, and is home to award-winning faculty and research.

Student Services serves as an essential nexus between Johnson’s students and its faculty and staff and, in that, oversees all aspects of the student experience.  This encompasses Student Services, the Registrar’s Office, and Student Activities & Events.

This Position:

The Associate Director of Student Services is a vital, student-centric member of the MBA and MPS Programs team responsible for overseeing key operational aspects of Johnson’s Two-year and One-year MBA programs along with the One-year Master of Professional Studies program. The Associate Director will partner with the Executive Director of Student Services to enhance the academic, co-curricular and overall student experience of Johnson’s approximately 800 Ithaca-based students. In this role, the Associate Director will be a member of a collaborative team of colleagues in student services, admissions, registrar, student activities, career management, leadership programs and diversity, equity and inclusion.

The over-arching goal for this position is to positively impact and enhance the Johnson student experience in our world-class, highly- ranked programs.

The key objectives for the Associate Director will include:

  • Managing the day-to-day operations of the programs with a specific focus on communications, international exchange programs, and academic support.
  • Supporting and advising students in their academic, professional, and personal goals.
  • Partnering with faculty and staff colleagues to coordinate, improve, and enhance the student experience.

Required Qualifications:

  • Bachelor’s degree or equivalent; 5-7 years of experience or equivalent combination.
  • Demonstrated experience working with a diverse array of stakeholders to craft and implement collaborative, high-quality academic, co-curricular, and extracurricular programing and events.
  • Experience in program design, delivery, and evaluation. 
  • Ability to connect with students of all backgrounds and experience levels; experience advising them on academic, professional, and personal
  • Strong public speaking, writing, and editing skills. 
  • Demonstrated project management, organizational skills, and detail orientation. Must be able to balance significant complexity and competing demands in a fast-paced environment. 
  • Ability to exercise a high degree of discretion in dealing with confidential information in accordance with University policies and FERPA
  • Ability to attend meetings and events across campus, often traveling on foot. 
  • Ability to travel occasionally as needed outside of campus to attend conferences, trainings, and/or meetings with stakeholders and external vendors, although travel outside the university is expected to be limited to one or two times a year. 

Preferred Qualifications:

  • Master’s in Higher Education and/or MBA; 4-5 years of experience.
  • Previous supervisory experience.
  • Track record of success in a higher education environment and/or deep familiarity with business schools, and particularly graduate and professional students.
  • Experience with Salesforce CRM, Qualtrics or similar survey software, and/or using social media to promote programs and organizations. 
  • Global experience, such as time living or working abroad and/or experience working with intercultural exchange programs such as study abroad and/or short-term global
  • Experience in communications, marketing and public relations, and with social media, is desirable.
  • Significant experience overseeing all aspects of operation for a designated unit of responsibility, including day-to-day operations, scheduling, financial responsibility, and budgeting. 

Rewards & Benefits at Cornell:

This position is full-time and is eligible for benefits and relocation assistance. Cornell has been nationally recognized as an award-winning workplace for our health, wellbeing, sustainability and diversity initiatives. Cornell’s key benefits include:

  • Health Care – Several plan options for medical, dental, prescription drug, and vision care coverage.
  • Generous Paid Time Off & Leave Provisions with flexible work options – This includes vacation time, health and personal time, holidays, and parental leave.
  • Retirement Plans – Employees are eligible for the 403(b) College and University Retirement Plan
  • Education – Options include the Employee Degree Program, taking classes to enrich your career skills, New York’s 529 College Savings Program, and Cornell Children’s Tuition Scholarship.

To explore the full range of Cornell Employee Benefits further follow the link: Cornell Benefits.

If interested in applying we highly encourage you to include a cover letter in your application so we can better understand your interest in the position. No visa sponsorship is available for this position.



Job Titles and Pay Ranges:

To learn more about Cornell’s non-union staff job titles and pay ranges, see Career Navigator. The final rate of pay for the successful candidate will be determined considering the following criteria:

  • Prior relevant work or industry experience.
  • Education level to the extent education is relevant to the position.
  • Unique applicable skills.


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If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell University's Department of Inclusion and Workforce Diversity at voice (607) 255-3976, fax (607) 255-7481, or email at

For general questions about the position or the application process, please contact the Recruiter listed in the job posting.

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EEO Statement:

Diversity and Inclusion are a part of Cornell University’s heritage. We are a recognized employer and educator valuing AA/EEO, Protected Veterans and Individuals with Disabilities. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations. Cornell University is an innovative Ivy League university and a great place to work. Our inclusive community of scholars, students, and staff impart an uncommon sense of larger purpose, and contribute creative ideas to further the university's mission of teaching, discovery, and engagement.



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