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Director, Information Technology #605728

Northern Arizona University
Arizona, United States
Salary Commensurate with experience
Posted date
Oct 21, 2021

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Position Type
Administrative, Business & Administrative Affairs, Computer Services & Information Technology
Employment Level
Employment Type
Full Time
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Job Description

This position is for NAU benefit eligible employees only and will be responsible for overseeing both the Mountain Campus and State-Wide support teams.

Following strategic direction form the Chief Information Officer, this position is responsible for managing a professional staff charged with providing end-user or client computing support to the NAU community. Functions include Student Technology Center providing student help desk and lab support, Solution Center faculty and staff help-desk support, and technical support for hardware and software for clients. This person is expected to work cooperatively and collaboratively as a member of the overall Leadership team for the Information Technology Services Department (ITS).


(50%) Leadership:

  • Provide leadership and vision to the Student Technology Center, Solution Center and Desktop Support teams. Responsible for goal setting and developing staff.
  • Responsible for setting goals for the Service Desk and Tech Support work unit that align with the mission of NAU, and organizing resources to achieve the goals.
  • Create a service-oriented climate among the Service Desk and Tech Support staff.
  • Supervise highly accomplished professional staff.
  • Provide guidance and consistency in policy and procedure decisions.
  • Represent the Service Desk & Tech Support unit on various committees and work groups

(20%) Department Liaison and Representative:

  • Collaborate with areas within ITS, and the NAU community, to identify and/or promote needed partnerships and collaborations in order to provide services needed to NAU.
  • Seek opportunities to promote innovative use of technology in support of the mission of NAU.
  • Maintain knowledge of current technology and management trends in higher education to enable promoting new ideas in support of the mission of NAU.
  • Through executive collaboration, develop and implement service level agreements throughout campus on behalf of CIO.

(15%) Communication:

  • Develop and implement effective means of communicating about services to the NAU community. Inform the NAU community about changes in computing services, policies, training programs, and other issues that affect the end user community.
  • Responsible for appropriate and timely communication with Information Technology Services Leadership Team and NAU technology governance committees.

(10%) Reporting:

  • Responsible for establishing and reporting performance metrics (quantitative and qualitative) on the performance and effectiveness of services.
  • Responsible for area budget.
  • Ensure effective and complete use of current technical resources and products.
  • On-call 24x7 as needed.

(5%) Other:

  • Performs duties of a related nature as assigned by the CIO/VP.

Minimum Qualifications

  • Bachelor’s Degree in computer science or related field; AND,
  • 3-5 years of management experience; AND,
  • 5-7 years of relevant experience; OR,

Any equivalent combination of experience, training, and/or education.

Preferred Qualifications

  • Master’s Degree or PhD in computer science or related field.

Please see for full job descriptions and details on how to apply online!  NAU is an Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply. 

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