This position will be temporarily remote but will eventually
work on-site at the HACC Harrisburg, PA campus with
opportunities for flexible scheduling and hybrid/telecommuting
HACC offers a comprehensive and competitive benefits package to
eligible employees. This position receives an annual leave package
with 20 accrued vacation days, 13 paid holidays, 12 sick days, and
3 personal days; four day work weeks (May – August); comprehensive
health insurance and retirement options; professional learning and
development opportunities; flexible schedules and teleworking /
hybrid options; and tuition remission for employees and their
dependents for all HACC programs.
This position performs advanced technical
analysis and provides support for enterprise systems and
integrations. This position routinely communicates with business
analysts, technical stakeholders, and functional users to support
enterprise solutions that address complex business needs. Key
accountabilities include: system analysis, design, writing
technical requirements, coding, software testing, researching new
technologies, and troubleshooting and resolving complex technical
problems while adhering to best practices and industry standards
for the Software Development Life Cycle.
This position is part of the Enterprise Analysis team supporting
the College's enterprise resource planning (ERP) application along
with other various on-premise and cloud-hosted systems.
Bachelor’s Degree and 3 years experience within the field of
technology with skills that are clearly transferrable to the
position *Or an equivalent combination of education and experience
sufficient to perform the essential duties of the job.
$53,964 - $68,804
1. Experience following project methodologies
2. Experience writing technical requirements
3. ERP system knowledge, Banner preferred
4. Relationship building and collaborative skills
5. Experience managing multiple priorities
7. Higher Ed experience
Job Specific Task List:
1. Provides technical support to functional users for the Banner
enterprise system, custom applications, and third party
integrations; Writes computer programs and applications according
to specifications, employing the use of programming languages
and/or software packages available at HACC such as PL/SQL, C,
Cobol, and Java; Creates standard and complex SQL queries;
Analyzes, reviews, and alters programs to increase operating
efficiency or adapt to new requirements; Builds interfaces with
third-party solutions; Develops effective and efficient solutions
for end user data extracts used for decision making; Supports and
adheres to Standard Operating Procedures (SOP) and industry
standards for database security, data standards, data integrity,
and the Software Development Life Cycle; Provides application
support and enhancements to existing applications; Defines system
requirements and viable alternatives; Works on special projects and
researches new technologies as assigned.
2. Resolves technical issues to support the effective use of
enterprise systems and data; Works independently and in
collaboration with functional and technical stakeholders to resolve
technical problems and troubleshoot data issues; Documents
technical issues and collaborates with IT and external vendors for
problem resolution; Escalates critical operational issues.
3. Conducts unit, system, and regression testing of custom
applications; Assists with testing of Banner releases and patches,
including testing custom programs to support system upgrades;
Coordinates and provides employee training on the use of technology
and software systems.
4. Writes and maintains high quality technical documentation such
as technical requirements, process documentation, and graphical
models; Analyzes business requirements; defines and documents
technical requirements; Documents implemented applications to
facilitate effective support to the related systems; Follows
departmental standards for sharing and organizing documentation to
ensure accessibility to technical staff; Reviews documentation
regularly and ensures documentation is accurate and up-to-date;
Maintains up to date project and issue status reports.
5. Pursues professional development and networking opportunities as
related to the systems analyst role; Research technology solutions
relating to Banner and other enterprise systems; Leverage resources
available through vendors and industry; Maintain working knowledge
of industry terminology and IT best practices.
6. Partners with functional and technical stakeholders to ensure
communications are clear, effective, and timely; Leads meetings and
gives presentations to both management and staff; Maintains
collaborative working relationships with internal and external
stakeholders, such as functional users, vendors, and peer
institutions; Exhibits exemplary communication skills and
professionalism; Establishes and maintains effective working
relationships; Utilizes appropriate communication methods;
communicates via available technology (phone, email, virtual
meeting) or in person; can travel between campuses and off-site
locations; Must have a dedicated high speed connection for
connection to the college's resources remotely; Must be reachable
by phone during hours the college is operating; Must be reachable
by phone during hours the college is operating; Flexibility in work
schedule is required.
7. Other duties as assigned.
About Us: www.hacc.edu
Learning for all; learning for life.
Our Diversity Statement:
As an institution of higher
education, HACC recognizes its responsibility to maintain an
environment that affirms the diversity of people and ideas.
HACC embraces, supports, and actively pursues a policy of
inclusiveness that reflects and appreciates the diversity of the
community it serves and the world in which we live.
The Board of Trustees and the President lead HACC’s commitment to
open access to education, diversity, cultural sensitivity, and
equal opportunity in employment. This commitment serves to promote
a college-wide environment of collegiality, inclusiveness, respect,
and cultural competence.
Our Core Values:
- We set high goals and achieve them.
- We consistently perform above our own and others’
- We provide exceptional service to all.
- We challenge the status quo.
- We continually strive to develop new and creative approaches to
the education and training needs of our communities.
- We promote respect, collegiality, diversity and empathy in all
we say and do.
- We nurture awareness and cultural sensitivity to create a
climate of trust.
- We create a learning environment that appreciates
- We respect the shared governance decision-making process.
- We behave in a manner consistent with our core values.
- We are honest, open and truthful in our statements and
- We provide the most accurate information available in all
Jan 11, 2022 Eastern Standard Time