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Documentation and Fee Manager

Virginia Commonwealth University
Virginia, United States
Salary Not Specified
Posted date
Oct 20, 2021

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Position Type
Administrative, Academic Affairs, Academic Administration, Business & Administrative Affairs, Business & Administrative Support, Student Affairs, Admissions, Enrollment, Retention & Registrar
Salary Band
Not specified
Employment Type
Full Time
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The Division of Strategic Enrollment Management and Student Success’ Office of Admissions’ Documentation and Fee Manager leads the administrative operations of the office to positively impact student enrollment.

Primary Responsibilities:

• Lead a team to conduct and supervise the daily operations of a large mail processing area encompassing the receipt and sorting of internal and external Graduate, Undergraduate, and International application documents as well as Transfer Center documents.
• Oversee courier service to five on campus locations.
• Oversee scanning and linking processes and data entry of prospective student information ensuring that all work is completed accurately and efficiently.
• Research and resolve missing document requests from both internal and external customers.
• Manage work schedules, train and guide staff to perform effectively and efficiently.
• Process application fees and tuition deposits and refunds for the Office of Admissions.
• Ensure that response forms are processed daily.
• Identify opportunities for process improvement and enhancement and support office to implement process improvements as appropriate.
• Serves as building manager for Blair House.

Minimum hiring standards:

• High school diploma or equivalent.
• Experience in cash handling, credit card processor, POS transactions.
• Experience in higher education or in a position with extensive data management and public contact experience that is fast paced and high stress.
• At least two years’ experience in high-volume administrative operations.
• Demonstrated ability to achieve admissions productivity standards and goals while maintaining the highest level of customer service.
• Exceptional knowledge of personal computers required. Proficiency with MS Word and Excel.
• Ability to work on many different tasks through a single day and adjust to unexpected changes in assignments, as well as being able to focus on repetitive tasks for long periods of time.
• Ability to apply university, state, and DSEM policies and procedures in order to ensure the most efficient, timely, and cost-effective delivery of student support services.
• Effectively triage multiple and frequent operations matters in a timely, courteous, and accurate manner.
• Strong verbal and written communication skills.
• Ability to work independently with limited supervision and as a team.
• Excellent problem-solving and organizational skills.
• Commitment to courteous and timely constituent service.
• Must be willing to work overtime and weekends, as necessary.

Preferred hiring standards:

• Bachelor’s degree preferred in a related discipline or equivalent combination of education, training, and experience.
• Experience in a university student service area (i.e., admissions, recruitment, financial aid, records & registration).
• Experience using an integrated student information systems database environment.
• Considerable knowledge of university and DSEM administrative processes/procedures, and demonstrated experience using student information systems, CRM systems and Imaging systems (such as Banner, Slate, UniCas, Web Admit, and Perceptive Content – Image Now).

Salary Range: up to $40,000

Position Details:

Department: Office of Admissions
Employment Type: UF - University Employee FT
Restricted Status: No
FTE: 1
Exemption Status: Non-Exempt

University Job Title: Administrative Coordinator 1-3 (19032)

Posting will remain open through 11/7/2021

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