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Documentation and Fee Manager

Employer
Virginia Commonwealth University
Location
Virginia, United States
Salary
Salary Not Specified
Posted date
Oct 20, 2021

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Position Type
Administrative, Academic Affairs, Academic Administration, Business & Administrative Affairs, Business & Administrative Support, Student Affairs, Admissions, Enrollment, Retention & Registrar
Salary Band
Not specified
Employment Type
Full Time
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Summary

The Division of Strategic Enrollment Management and Student Success’ Office of Admissions’ Documentation and Fee Manager leads the administrative operations of the office to positively impact student enrollment.

Primary Responsibilities:

• Lead a team to conduct and supervise the daily operations of a large mail processing area encompassing the receipt and sorting of internal and external Graduate, Undergraduate, and International application documents as well as Transfer Center documents.
• Oversee courier service to five on campus locations.
• Oversee scanning and linking processes and data entry of prospective student information ensuring that all work is completed accurately and efficiently.
• Research and resolve missing document requests from both internal and external customers.
• Manage work schedules, train and guide staff to perform effectively and efficiently.
• Process application fees and tuition deposits and refunds for the Office of Admissions.
• Ensure that response forms are processed daily.
• Identify opportunities for process improvement and enhancement and support office to implement process improvements as appropriate.
• Serves as building manager for Blair House.

Minimum hiring standards:

• High school diploma or equivalent.
• Experience in cash handling, credit card processor, POS transactions.
• Experience in higher education or in a position with extensive data management and public contact experience that is fast paced and high stress.
• At least two years’ experience in high-volume administrative operations.
• Demonstrated ability to achieve admissions productivity standards and goals while maintaining the highest level of customer service.
• Exceptional knowledge of personal computers required. Proficiency with MS Word and Excel.
• Ability to work on many different tasks through a single day and adjust to unexpected changes in assignments, as well as being able to focus on repetitive tasks for long periods of time.
• Ability to apply university, state, and DSEM policies and procedures in order to ensure the most efficient, timely, and cost-effective delivery of student support services.
• Effectively triage multiple and frequent operations matters in a timely, courteous, and accurate manner.
• Strong verbal and written communication skills.
• Ability to work independently with limited supervision and as a team.
• Excellent problem-solving and organizational skills.
• Commitment to courteous and timely constituent service.
• Must be willing to work overtime and weekends, as necessary.

Preferred hiring standards:

• Bachelor’s degree preferred in a related discipline or equivalent combination of education, training, and experience.
• Experience in a university student service area (i.e., admissions, recruitment, financial aid, records & registration).
• Experience using an integrated student information systems database environment.
• Considerable knowledge of university and DSEM administrative processes/procedures, and demonstrated experience using student information systems, CRM systems and Imaging systems (such as Banner, Slate, UniCas, Web Admit, and Perceptive Content – Image Now).

Salary Range: up to $40,000



Position Details:

Department: Office of Admissions
Employment Type: UF - University Employee FT
Restricted Status: No
FTE: 1
Exemption Status: Non-Exempt


University Job Title: Administrative Coordinator 1-3 (19032)


Posting will remain open through 11/7/2021





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