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Patient Accounts Receptionist / Dental Insurance Claims, 27727

University of Missouri Kansas City
Missouri, United States
Salary Not Specified
Posted date
Oct 20, 2021

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Position Type
Faculty Positions, Professional Fields, Law & Legal Studies, Administrative, Business & Administrative Affairs, Business & Administrative Support, Legal Affairs
Employment Type
Full Time
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Hiring Department

Dental Clinic, School of Dentistry

Job Description

The UMKC School of Dentistry is seeking a patient-focused Patient Accounts Receptionist who is team-oriented and known for their outstanding customer service, attention to detail, accuracy, and ability to take initiative. Daily work includes researching patient problems, and accurately processing a high volume of transactions for a diverse customer base, therefore problem-solving, flexibility, and multitasking skills are important. The ideal candidate must be able to perform job tasks in a busy environment with frequent interruptions, while meeting deadlines and producing high-quality work. Successful applicants must be helpful and patient, with the ability to problem solve in fast-paced situations, and provide outstanding customer service to patients, faculty, staff, and students. Duties include, but are not limited to:

Patient Accounts Receptionist
  • Compute and record totals of transactions
  • Count money in cash drawers to ensure that amounts are correct and that there is adequate change
  • Greet customers, issue receipts, refunds, credits or change due to customers and explain benefit coverage to patient.
  • Receive payment by cash, check, credit cards or automatic debits
  • Keep a balance sheet of amounts and numbers of transactions

Dental Insurance Claims
  • Verify insurance coverage; compute patient benefits and compile itemized bills.
  • Answer patient questions regarding billing statements and insurance coverage.
  • Telephone, write or fax insurance companies with unpaid insurance claims to obtain settlement of claim.
  • Prepare forms outlining dental expenses for governmental, welfare and other agencies paying for specified patients.
  • Record insurance payments and close out file when paid in full. Prepare unpaid claims for transfer to collection agenciess
Minimum Qualifications
  • High School Diploma or an equivalent combination of education and experience
  • At least 5 years of experience from which comparable knowledge and skills can be acquired is necessary
Preferred Qualifications
  • Previous patient accounts, and/or health care billing experience
  • Previous cashiering experience/ ability to count correct change
Full Time/Part Time

Full Time


$13.27 to $15.50 per hour, commensurate with education and experience.

Application Deadline

November 13

Application Instructions

Applicants must combine all application materials (cover letter, resume, and list of five references with contact information) into one PDF or Microsoft Word document and upload as a resume attachment.

Limit document name to 50 characters. Maximum size limit is 11MB. Do not include special characters (e.g., /, &, %, etc.).

If you are experiencing technical problems, please call (800) 488-5288.

Note, you must provide a description of job duties for each Work Experience entry on your application. Please carefully review the application instructions section of our Careers page prior to submitting your materials.

Equal Employment Opportunity

Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, or any other status protected by applicable state or federal law. This policy shall not be interpreted in such a manner as to violate the legal rights of religious organizations or the recruiting rights of military organizations associated with the Armed Forces or the Department of Homeland Security of the United States of America. For more information, call the Vice Chancellor - Human Resources at 816-235-1621.

Reasonable accommodations may be made to enable individuals with disabilities to perform the duties and functions of this job. If you believe you may have difficulty performing any of the duties or functions of this job, please contact the Office of Affirmative Action at (816) 235-1323.


To read more about Equal Employment Opportunity (EEO) please use the following links:
UMKC Statement on Diversity

UMKC values diversity as central to its mission as an urban-serving research university and as a driver of excellence in teaching and learning. UMKC embraces a broad spectrum of diversities, including race, ethnicity, culture, nationality, gender, age, sexual orientation, disability, linguistic ability, learning style, religion, socioeconomic and veteran status, life experiences, educational level and family structure. For more information on our diversity mission, visit the Office of Diversity and Inclusion website:

UMKC is the largest comprehensive, fully accredited university in the Kansas City area. Our students come from all 50 states and over 85 countries, enriching our community with diverse perspectives. With more than 125 academic areas, our students have a lot of opportunities to explore on their way to discovering and creating their perfect career. We are at the heart of a thriving urban area where the city’s life and energy influence everything that happens here. We are Kansas City’s university and we can’t wait for you to join us! Find out more about UMKC in the About UMKC section of our website.

Details about UMKC’s community and the benefits of being an employee can be found on our careers page.

Vaccination Statement

Vaccination Statement: A completed COVID-19 vaccination series is required unless exempted for medical or religious reason.

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