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User Services Consultant - Law

Willamette University
Oregon, United States
Salary Not specified
Posted date
Oct 20, 2021

View more

Position Type
Administrative, Business & Administrative Affairs, Computer Services & Information Technology
Employment Level
Employment Type
Full Time
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User Services Consultant - Law

Posting Number: R0003974
Location: Salem Campus

Attention Current Willamette University Employees: In order to apply for posted positions, please close this window and log into your Workday account and apply through the Career worklet.

Instructions for Applicants:

Please read the following carefully before beginning the online application process.

To be considered for employment at Willamette University, please complete our online employment application. Your application and all required attachments -- listed at the bottom of the page -- must be submitted for each individual job post that you are interested in applying for. If there is an application deadline, please ensure that your application is submitted by the deadline. Once you submit your application you will not be able to edit your application.

Position Summary:
The User Services Consultant for the College of Law is responsible for providing technical support and assistance to faculty, staff, student employees, and students in the College of Law and the Clinical Law program. The person in this role works independently and as a team member on a wide variety of projects that have a distinct impact upon the operation of WITS and the University as a whole. The position involves a significant level of contact with students, faculty and staff as well as with individuals and organizations outside of the University. The employee may be required to travel locally and nationally to attend conferences and training sessions.

Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

  • Serves as the initial point of contact for the College of Law faculty, staff, students and student groups with questions regarding computing and network equipment, software and the implementation of technology. Researches and recommends solutions as necessary.
  • Coordinates technology support and provision of technology-related services for the College of Law including, but not limited to the network, computing devices and peripheral equipment, the College's web presence, administrative information systems and audio-visual equipment, contacting appropriate WITS staff as necessary.
  • Maintains, administers and deploys examination software used at the College of Law throughout the school year.
  • Coordinates technology resources and support for the Clinical Law program, including specialized needs of clinic staff and students. Maintains and supports labs and Clinic Practice Management software in accordance with current Clinic needs.
  • Confers with the College of Law administration (Deans, Technology Coordinator, library director) on a regular basis regarding priorities for technology within the College of Law for both long-and short-term implementation, involving other WITS staff as appropriate. Recommends improvements in technology and provides supporting information.
  • Oversees the operation of the Law School general purpose labs for which WITS is responsible.
  • Serves as a member of the WITS User Services group. Participates in meetings of the User Services group and contributes to finding solutions to technology problems pertinent to all segments of the University community.
  • Helps prepare and disseminate information, e.g. documentation, handouts, newsletters, and web pages regarding WITS services.
  • Conducts training sessions on topics of particular expertise.
  • Supports other members of the WITS User Services groups as needed.
  • Continually seeks opportunities to proactively improve the computing environment at Willamette University.

  • Any combination of education, training or experience that provides the knowledge, skills and abilities required to perform the essential functions of the position. A bachelor's degree is highly recommended; one in a field related to one or more of the above departments is highly desirable.
  • Minimum of two years of experience working user services in a networked computing environment.
  • Demonstrated experience creating user documentation.
  • Demonstrated knowledge and experience in:
  • Consulting with users on various software, hardware and network problems.
  • Operation and trouble-shooting of computers, tablets, smart-phones and other peripheral devices.
  • Support of Microsoft and Apple operating systems.
  • Supporting users with applications including but not limited to Microsoft Office, Google Suite, and Adobe Creative Cloud applications.
  • Creation and maintenance of web pages via a content management system.
  • A proven customer service orientation with excellent interpersonal and communication skills.
  • Willingness to work with a broad range of educational technologies and to remain current in the field.
  • A proven ability to make technical issues understandable and an ability to match technical opportunities to University goals.
  • Demonstrated commitment to working with diverse colleagues, students, and community members, and actively engaging in learning and practicing the principles of equity, inclusion, and diversity.

Preferred Qualifications
  • A Bachelor's or Master's degree in a field of study related to the above listed departments.
  • Experience supporting information technology in higher education.
  • Experience in development of instructional materials.
  • Experience programming in one or more modern computer language(s) and relevant experience beyond the minimum requirement.

Salary: $23.82 per hour

Typical Work Schedule

Monday - Friday, 8am - 5pm

Applications will be reviewed on a rolling basis as received until the position is filled.

All University positions require that candidates submit to a criminal conviction record check prior to hire. Conviction does not automatically preclude candidates from being hired. Nature of conviction will be considered relative to the duties of the position.

You will need to upload the following two documents as part of your application materials in the "My Experience" section labeled Resume:
  • Cover letter addressing the required/desired qualifications and presenting any other applicant characteristics which deserve emphasis
  • Current Resume

​Incomplete applications will not be considered.

Apply online at

Believing that diversity contributes to academic excellence and to rich and rewarding communities, WU is committed to recruiting and retaining a diverse faculty, staff and student body. We seek candidates, particularly those from historically under-represented groups, whose work furthers diversity and who bring to campus varied experiences, perspectives and backgrounds.

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