Communications Officer 1

Position Overview:

Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, requests for services such as motorists assists and door lock/unlock. Communicates with callers to determine their locations, and the nature of their problems to determine type of response needed. Dispatch units in accordance with established procedures. Record details of calls, dispatches, and messages. Maintains and processes a variety of communications paperwork, records, and logs. Enter, update, and retrieve information from telecommunications networks and computerized data systems. Maintain files of information relating to emergency calls such as personnel rosters, and emergency call-out and phone directories. Greets and assists in-person customers and visitors. Performs work under minimal supervision. Handles complex issues and problems; Possesses solid working knowledge of subject matter; typically non-exempt and does not supervise other staff or students; typically reports to a department head or manager.

Department Specific Essential Job Functions:

This position is deemed mission essential. In case of inclement weather or other emergency situations, the incumbent is expected to report to work as directed. Performs effectively and efficiently with minimal, and at certain times, no supervision. Respond to walk-in visitors seeking directions, inquiring about parking violation citations, and seeking general University information. Receipts and maintain highly accurate Master Records of keys issued to University employees. Responsible for check-in of all keys as employees terminate their employment. Responsible for proper assignment of keys and the prompt, efficient, and highly accurate processing of official New Key Request forms. Receives emergency and non-emergency telephone calls obtaining all essential information, ascertaining nature of business and directing to appropriate authority for dispositions. Shall have minimal errors when dealing with request for emergency public safety services. Shall have minimal errors in the monitoring and reporting of Simplex fire alarm and panic alarms for campus E&G and Auxiliary buildings, and 22nd Century Intrusion alarm system, making note of all system malfunctions or inappropriate activation or inactivation. Contacting the University Fire Marshal and Risk Management in case of emergencies. Will use the Universitys fire panel system to send prerecorded messages and/or voice instructions to other buildings on the campus in a calm and professional manner. Shall have access to the Universitys Central Alert system to send emergency messages to the University community. Shall monitor the Universitys video surveillance camera system and help police staff in searching the system for footage of possible interest. Shall monitor weather, in conjunction with Director of Emergency Management and other police staff Emergency Management during times of severe weather and communicate pertinent information. Shall effectively and efficiently operate a police radio in establishing and maintaining radio contact with mobile public safety units. Shall frequently recommend to responding public safety providers highly accurate information regarding nature of emergency, providing best possible route to follow in arriving at scene of emergency. Shall at all times maintain excellent and cooperative business relationship with all area public safety providers. Shall effectively and efficiently; communicate by police radio and telephone with area police and fire units; monitor all radio communications on three different frequencies and a facilities management phone/radio; coordinate the delivery of emergency services; and monitor emergency telephone and radio traffic from various local response agencies and relaying appropriate information to UCO police officers. Shall operate, monitor, and maintain digital recording equipment used to record police radio broadcasts and telephone conversations. Shall operate university computer mainframe terminal to retrieve and/or document information related to university clients, and the university Rave Guardian/Smart 911 module. Frequently uses Personal Computer equipment and Oklahoma Law Enforcement Telecommunications System (OLETS) equipment. Moderately proficient use of Microsoft Word. Occasionally uses a laptop, calculator, copy and fax machine. Performs other related duties as assigned.

Job Level:

Scope & Impact: This position is an entry level position, responsible for performing a variety of clerical/administrative support, or manual labor, tasks with predictable, prescribed impact on a particular work group.

Communication & Interaction : Limited interaction within and outside the University. Refers inquiries to appropriate individuals.

Effective Knowledge: Demonstrates ability to execute tasks according to standard operating procedures and/or direction, with supervision/guidance readily available if needed.

Problem Solving & Judgement : The job consists of repetitive manual or tasks that are covered by specific procedures or close supervision.

Budget Authority: May compile data for budget preparation.

Policy & Procedure Authority: Primarily responsible for executing routine procedures with direction from senior staff.

Reporting Relationships : Generally supports a manager or director-level leader and reports to a senior level administrative professional. May receive basic operational direction and guidance from senior support staff.

Supervisory & Team Leadership Responsibilities : None.

Qualifications

Qualifications Required:

Performs administrative or manual tasks. Typically requires general education or vocational training or equivalent combination of education and experience.

Physical Demands:

Reasonable accommodations (in accordance with ADA requirements) may be made, upon request, to enable individuals with disabilities to perform essential functions.