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Student Financial Assistance
Monday-Friday 8:15am-4:30pm – some evenings and weekends as needed
throughout the year.
Hours per Week
37.5 hours, additional hours as needed throughout the year
Months per Year
Commitment to Inclusive Excellence
Northern Kentucky University is an Equal Opportunity/Equal
Access/Affirmative Action institution. We embrace inclusiveness,
equity, and global awareness in all dimensions of our work and seek
excellence through diversity among our students, administrators,
faculty, and staff. Application by members of diverse groups is
Purpose of Position
The Coordinator position in the Office of Student Financial
Assistance will provide advising to students and parents on the
availability of federal, state and institutional aid programs. This
includes assisting students from the application process to the
delivery of aid. This position will also work with University
offices to resolve student issues while delivering exceptional
service to students, parents and the University community. This
position presents financial aid information to small and large
groups varying in size from approximately 10 to 300. This position
also supervises the client service area and monitors on-going needs
of students and parents.
This position will also support the mission and vision of the
One-Stop Center by leading, managing and supervising the day-to-day
planning, operation and problem solving of a rotating five to ten
person team of One-Stop Student Service Agents and Student Service
Assistants. The One-Stop team provides a wide variety of incoming
phone services performed in the Office of Admissions, Bursar,
Student Financial Assistance and Registrar.
The following are primary responsibilities:
1. Deliver exceptional student service at the front counter, on the
telephone and via email.
2. Maintain adequate staff coverage at the front counter.
3. Monitor telephone and email activity.
4. Responsible for some level of NKU recruitment activities.
5. Lead, manage and supervise daily One-Stop Center individual and
6. Monitor queue and track inbound calls.
7. Call Monitoring, coaching and feedback and training of One-Stop
Student Service Agents and Student Service Assistants.
8. Perform other duties as assigned.
A Bachelor’s degree and two years of professional experience in
financial aid or related field is required. An equivalent
combination of education and experience will be considered. Must
have strong communications skills (both oral and written). Abilitiy
to work with many different personalities. Must have a strong
attention to details and have good computer skills and
All interested applicants must fill out an online
staff/professional application and electronically attach their
resume. Any candidate who is offered this position will be required
to go through a pre-employment criminal background check as
mandated by state law.
Job Open Date
Job Close Date
Open Until Filled
Is this an internal only posting?
Required fields are indicated with an asterisk (*).
Documents Needed to Apply
- * What is your highest level of education?
- Bachelor's degree
- Master's degree or higher
- Cover Letter/Letter of Application