To create a Posting, first complete the information on this screen,
then click the “Next” button or select the page in the left hand
navigation menu. Proceed through all sections completing all
necessary information. To submit the Posting to Human Resources,
you must go to the “Posting Summary Page” by clicking on the “Next”
button until you reach the Posting Summary Page or select Posting
Summary Page from the left navigation menu. Once a summary page
appears, hover your mouse over the orange Action button for a list
of possible approval step options.
Student Financial Assistance
Financial Aid Coordinator II/One-Stop Center Team Leader
M-F 8:15-4:30 – some evenings and weekends as needed throughout the
Hours per Week
37.5 hours, additional hours as needed throughout the year
Months per Year
Commitment to Inclusive Excellence
Northern Kentucky University is an Equal Opportunity/Equal
Access/Affirmative Action institution. We embrace inclusiveness,
equity, and global awareness in all dimensions of our work and seek
excellence through diversity among our students, administrators,
faculty, and staff. Application by members of diverse groups is
Purpose of Position
The Financial Aid Coordinator/One Stop Center Team Leader position
in the Office of Student Financial Assistance will provide advising
to students and parents on the availability of federal, state and
institutional aid programs. This includes assisting students from
the application process to the delivery of aid. This position will
also work with University offices to resolve student issues while
delivering exceptional service to students, parents and the
University community. This position presents financial aid
information to small and large groups varying in size from
approximately 10 to 300. This position also supervises the client
service area and monitors on-going needs of students and
This position will also support the mission and vision of the newly
established One-Stop Center by leading, managing and supervising
the day-to-day planning, operation and problem solving of a
rotating five to ten person team of One-Stop Student Service Agents
and Student Service Assistants. The One-Stop team provides a wide
variety of incoming phone services performed in the Office of
Admissions, Bursar, Student Financial Assistance and
The following are primary responsibilities:
1. Deliver exceptional student service at the front counter, on the
telephone and via email.
2. Maintain adequate staff coverage at the front counter.
3. Monitor telephone and email activity.
4. Responsible for some level of NKU recruitment activities.
5. Lead, manage and supervise daily One-Stop Center individual and
6. Monitor queue and track inbound calls.
7. Call Monitoring, coaching and feedback and training of One-Stop
Student Service Agents and Student Service Assistants.
8. Perform other duties as assigned.
A Bachelor’s degree and two years of professional experience in
financial aid or related field is required. An equivalent
combination of education and experience will be considered. Must
have strong communications skills (both oral and written). Abilitiy
to work with many different personalities. Must have a strong
attention to details and have good computer skills and
All interested applicants must fill out an online
staff/professional application and electronically attach their
resume. Any candidate who is offered this position will be required
to go through a pre-employment criminal background check as
mandated by state law.
Job Open Date
Job Close Date
Open Until Filled
Is this an internal only posting?
Required fields are indicated with an asterisk (*).
Documents Needed to Apply
- * Do you have a minimum of a bachelor's degree?
- * Please list all computer programs and software you are
(Open Ended Question)
- * Why are you interested in this position?
(Open Ended Question)
- Cover Letter/Letter of Application