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Senior Director of Student Engagement and Online Student Success Center

Abilene Christian University
Texas, United States
Salary Not specified
Posted Date
Oct 20, 2021

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Position Type
Faculty Positions, Business & Management, Business Administration
Employment Level
Employment Type
Full Time
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Scope:  Responsible to the Associate Vice President for Enrollment Management Division, ACU Dallas. 


I. Major Responsibilities:

  1. This position develops and manages programs and services, regularly reviews and formulates policy and process improvements as needed; provides leadership for the entire range of student services functions with a high degree of autonomy.
  2. Responsible for Total Student Enrollment and innovative Student Retention initiatives with a data-driven, collaborative approach.
  3. Provides leadership, direction, strategic planning, and supervision for the following units: ACU Dallas Student Services team and all services/vendors/ organizations related to student success.
  4. Develops and implements the newly formed Online Success Center - Student Engagement and Retention, Career Services, New Student Orientation, Online Student Organizations, Online Alumni Services, and Student Life Services.
  5. Other duties and tasks.


II. Essential Duties:


  1. Provides strategic vision and oversight to develop and implement programs and services that achieve the mission, vision, goals, and objectives of the university and the Enrollment Management Division (“division”).
    1. Supports student success through developing and implementing innovative strategies for student academic progression, academic support and coaching, and career development.
    2. Fosters effective collaborative partnerships with faculty, staff, students, academic departments, and senior administrators to provide a seamless, holistic learning environment that celebrates intentional and meaningful academic success. Collaborates with partners across the institution, including academic colleges and schools, ACU Dallas Academic Administration Group Registration Operations, Student Financial Services, ACU Dallas, Diversity Action Council, Enrollment Management, University Registrar, University IT, and others, as appropriate, to leverage a coordinated student success network to intervene with and assist at-risk students.
    3. Provides strategic direction for the implementation of Online Career Services. Partners with colleges/schools, employers, and other stakeholders to enhance the career readiness and employment outcomes of all students. Promotes career planning, experiential learning, career preparation, and early job search engagement to strengthen post-graduation outcomes and life readiness. Seeks guidance, collaboration, and support from key partners across and beyond the university campus to support innovative, proven practices to positively influence career outcomes. Develops new employer relationships, works with state and regional agencies on workforce development, and partners with employers on external support for career services.
    4. Serves as a member of the Enrollment Management Leadership team, Re-Admission Committee, and Online Operations Campus team leading the Student Services efforts towards the achievement of the University Strategic Plan, Strategic Enrollment Management Plan, and the Division’s Strategic Plan.



  1. Develops and implements services, activities, and opportunities that complete the student’s academic experience with the targeted outcome of increasing student persistence, retention, and graduation rates through reporting and analysis.                              
    1. Lead student development initiatives; advocate for students; facilitate continuous improvement of processes, services, and programs.
    2. Direct and manage the processes for hiring and performance management for student advising positions within the Student Services team. Establishes and monitors goals, objectives, and key performance indicators to determine the effectiveness of outreach, opportunities for intervention, and potential improvements to practices. Facilitates improvements to processes and practices.
    3. Fosters partnerships with colleges and schools to develop retention, persistence, graduation, and employability plans for undergraduate and graduate students. Uses data and best practices to inform strategies.
    4. Oversees the implementation of Salesforce Advisor link, evaluates and determines effectiveness, emerging best practices, and opportunities for data-informed change. 
    5. Manages associated budgets in cooperation with assigned Student Success staff; provides guidance for budget preparation for student engagement and advising functional areas; participates in the development and implementation of the strategic total student enrollment plan for the division;
  1. Other duties and tasks.


III.        Qualifications: Knowledge, Abilities, and Skills,


ACU is affiliated with the fellowship of the Church of Christ. All qualified applicants must be professing Christians and willing to support the Christian mission and purpose of the university.


  1. Professional
    1. A master’s degree in student affairs, higher education, or another associated academic discipline from an accredited institution of higher education. Preferred Qualifications: A doctoral (i.e terminal) degree from an accredited institution.
    2. A minimum of 5-7years of effective leadership in online higher education, student success with demonstrated results, and increasing levels of responsibility working in an academic setting.  Preferred Qualifications: Work experience in both online private and public institutions, diverse research methods, and practiced in data-informed leadership.  Knowledge of student information systems such as Banner and Salesforce.
    3. Proven experience with the implementation of student life cycle platforms and technology-focused efficiencies in student retention activities.
    4. Experience in the areas of Student Organizations, Career Services, Alumni, and performance management related to student activities with contact center management is preferred.
    5. Proven track record of team expansion and multi-location operational management


  1. Personal
    1. Strong verbal communication skills to lead presentations and group discussions, assist with public relations and foster interpersonal relationships; 
    2. Excellent management, human relations, and problem-solving skills while demonstrating a sophisticated understanding of student development theory and current trends in academic student success in higher education; 
    3. Proven success in working collaboratively with co-curricular learning experiences and in the development of institutional partnerships focused on improving student academic achievement. 
    4. Strong leadership skills, sound fiscal management, and the ability to build collaborative relationships among a wide range of constituents, including faculty, staff, academic deans, administrators, employers, community leaders, donors, and other key stakeholders are key competencies. The ability to motivate and mobilize a cross-functional team toward common goals is critical. Knowledge of best practices in student success, including existing and emerging software tools, is important. 
    5. Strong organizational skills, effective verbal, non-verbal, and written communication skills, ability to allocate tasks and manage complex projects, ability to function effectively in a highly ambiguous environment, ability to work well with leadership, faculty, and staff at all levels of the organization. 
    6. Excellent communication skills with a demonstrated ability to listen to a variety of constituent groups, synthesize input, make decisions, and share information broadly to build consensus and support for action.


IV. Physical Demands:


  1. Majority of work is performed in front of a computer and on the telephone; must have the ability to use the computer and remain stationary for long periods of time.
  2. Manage conversations in person, online, and by telephone.
  3. Limited travel – locations vary and some overnight travel may be necessary.
  4. Work well under pressure and manage stress well.
  5. Communicate clearly: speak, read, write, and hear clearly to perform essential functions.
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