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Director of Student Success, Missoula College

University of Montana
Montana, United States
Salary Not Specified
Posted Date
Oct 20, 2021

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Position Type
Administrative, Academic Affairs, Academic Administration, Student Affairs, Academic Advising & Academic Support Services, Admissions, Enrollment, Retention & Registrar, Other Student Affairs, Student Activities & Services
Employment Type
Full Time
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Missoula College of the University of Montana in Missoula invites applications for the position of Director of Student Success . This position is responsible for coordinating student services at Missoula College, and will supervise the Academic Advising Center and the MC Learning Center. The Director of Student Success oversees advising for the college and will provide leadership for MC student services staff and liaise with community partners. The objectives of this position are to promote student success through equitable access to student services, increase collaboration among UM services, and facilitate evaluation of and changes to any existing services to meet changing MC student needs. The Director of Student Success will be responsible for the supervision of staff in the MC Academic Advising Center and the MC Learning Center, as well as student workers, and reports to the Dean of Missoula College.

The Director of Student Success will participate in the Academic Leadership Team at Missoula College and join wide-ranging strategic planning efforts for the college. This position will work closely with the Director of Operations and the Director of Academic Affairs to align faculty and staff efforts for student success, promote equitable access for students to various UM services, and work toward retention and completion for MC students.

Key duties and responsibilities include:
  • Supervision of the MC Academic Advising Center
  • Supervision of the MC Learning Center, including hiring and training of student employees
  • Coordinate MC and Mountain campus-based services, including regular meetings, communications, and collaboration as needed
  • Coordination with community-based services
  • Participate in the MC Academic Leadership Team
  • Work closely with UM Admissions, recruiting, and New Student Events to coordinate recruitment and onboarding for new students
  • Lead MC scholarship committee
  • Assist in new initiatives intersecting with student services, student success, and retention
  • Advise students seeking academic reinstatement
  • Work closely with the Dual Enrollment Coordinator to provide support and advising services to dually enrolled students.
  • Work closely with Office for Student Success, Business Services, Registrar’s Office, and all student support offices at UM.
Upon completion of training, the incumbent will have a working knowledge in:
  • MC and UM policies and procedures and curriculum
  • Comprehensive knowledge of FERPA regulations regarding student records management and academic requirements
  • The University (locations of buildings/departments, parking areas, network of people outside of Missoula College student may need to contact, etc.)
  • Registration deadlines and procedures
  • Proficiency with Banner, Moodle, calendar software, UMDW, and GrizMart
  • Ability to use Banner to determine credits for students, produce class rosters, print transcripts
  • CTE accreditation rules and student and faculty handbooks
The University of Montana is an Affirmative Action/Equal Opportunity employer and has a strong institutional commitment to the principle of diversity in all areas. In that spirit, we are particularly interested in receiving applications from a broad spectrum of qualified people who would assist the University in demonstrating its five priorities for action: Place student success at the center of all we do; drive excellence and innovation in teaching, learning, and research; embody the principle of “mission first, people always"; partner with place; and proudly tell the UM story.

Position Details
  • Position is full-time, 1.0 FTE, MUS Contract and includes a comprehensive and competitive benefits package including Insurance package, mandatory retirement plan, partial tuition waiver, and wellness program.
  • Salary for this position is $50,000 – $56,000 per year commensurate with qualifications.
  • Bachelor’s Degree and at least four (4) years of experience in higher education or any equivalent combination of education and experience that would provide the competencies required to successfully discharge the essential duties assigned to the position
  • Ability to relate to persons at all levels of schooling and with community partners
  • Understanding of student needs, as related to the Missoula College – UM student population
  • Ability to lead diverse teams and manage multiple projects at the same time
  • Ability to learn University policies and procedures related to advising, admissions, academic standing, financial aid, student success, and others
  • Knowledge of trends and best practices in two-year college programs, student success, and other applicable topics
  • A steadfast commitment to diversity, maintaining an inclusive institutional environment, and a demonstrated ability to work closely and constructively with a wide variety of constituents
Preferred Qualifications
  • Master’s Degree in a related field
  • Five (5) years’ experience working in higher education
  • Understanding of UM or MUS admissions, advising, academic, and financial aid policies
  • Familiarity with Missoula College, UM, or two-year education
  • Knowledge of guided pathways
About UM and Missoula College

The University of Montana is flagship, research institution with more than 9,000 undergraduate and graduate students. It is located in Missoula, a culturally vibrant community of about 75,000, surrounded by mountains and three rivers converge. Abundant recreational opportunities in surrounding state and national forests and nearby Glacier National Park and Yellowstone National Park complement a thriving intellectual atmosphere.

Missoula College, the two-year unit of the University of Montana, provides outstanding occupational and technical education covering 40 programs. Areas of study include business, culinary, legal studies, healthcare professions, information technology, industrial and construction technology. An Associate of Arts general education program is also available to students desiring a transfer degree for a baccalaureate degree program. Most programs begin in the fall with some programs offering spring entry.

Students completing two and three-semester programs in the career and technical programs earn a Certificate of Applied Science degree, while students completing four-semester programs earn an Associate of Applied Science, Associate of Art, or Associate of Science degree. Workforce education is offered through not-for-credit training or credit training that may result in a badge or micro-credential.

To learn more about the University of Montana, Missoula, and the State of Montana, please visit the links below.
Criminal Background Investigation is required prior to Offer of Employment.
In accordance with University policy, finalists for this position will be subject to criminal background investigations.
ADA/EOE/AA/Veteran's Preference.
Reasonable accommodations are provided in the hiring process for persons with disabilities. For example, this material is available in alternative format upon request. As an Equal Opportunity/Affirmative Action employer, we encourage applications from minorities, veterans, and women. Qualified candidates may request veterans’ or disabilities preference in accordance with state law.
References *References not listed on the application materials may be contacted; notice may be provided to the applicant.
Testing Individual hiring departments at UM may elect to administer pre-employment tests, which are relevant to essential job functions.

E mployment Eligibility. All New Employees must be eligible and show employment eligibility verification by the first date of employment at UM, as legally required (e.g., Form I-9).

How to Apply

Priority Application Date: Sunday, November 21, 2021 by 11:59 pm (MST)

Applications received by this date will be guaranteed consideration. Application review will begin after date above and continue until the position is filled.

Please submit the following application materials via "New Resume/CV" button below.

*Please note: only five (5) attachments are allowed per application. Please combine documents accordingly.
  • Letter of Interest – addressing the stated required skills for the position
  • Detailed resume listing education and describing work experience
  • Three (3) professional references - Names and contact information

Job Location Missoula, Montana, United States
Position Type Full-Time/Regular

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