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LEARNING EXPERIENCE COORDINATOR

Employer
University of Wisconsin-Madison
Location
Wisconsin, United States
Salary
Salary Not Specified
Posted date
Oct 18, 2021

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Position Type
Administrative, Academic Affairs, Academic Administration, Adult & Continuing Education Programs, Curriculum & Instructional Development, Other Academic Affairs, Business & Administrative Affairs, Business & Administrative Support
Employment Type
Full Time
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Job no: 242920-AS
Work type: Remote, Staff-Full Time
Department: DCS/PATHWAY LEARNING/NONCR GEN
Location: Madison
Categories: Academic and Student Experience Services



Job Summary:

The Academic Program Specialist works within the Professional Programs unit in the Division of Continuing Studies. This position is part of the Learning Experience Team that works collaboratively with the Development and Integration teams to develop, implement, administer, promote, coordinate and evaluate professional academic continuing education programs.

The position requires mastery of a broad set of competencies to ensure a quality learning experience of both in-person and online programs for adult learners, including program planning and coordination, customer service, effective written and oral communication, organizational skills, time management, project management, computer proficiency, and problem solving. This position will report to the Asst. Director for Learning Experience. The work for this position may be conducted remotely.

Job Duties:
- Coordinates and/or supports continuing education programs which involves implementation, course delivery and maintenance and executing the daily program operations and logistics such as detailed planning, as well as, processing all event related transactions and event data and records.
- Provides support to our adult learners with general information about programming, how to register, general program content, CEUs offered, technology trouble shooting, pre- and post-class communication (welcome letters, material packets, etc.) and other information and support to enhance the learner experience.
- Works with instructors and/or faculty to deliver online, blended and face to face programs. For online classes, this could include moderating online live sessions, editing instructor videos in Kaltura, and uploading course content into Canvas, For in-person programs this involves contracting with venues regarding contracts and room set-up details, assisting with in-person registration day of class, and coordinating production of handouts and other program related duties.
- Serves as a primary liaison with internal and external units and organizations in program planning, implementation, and delivery. These units could include Registration Services, Business Services, Event Planning, etc.
- Collaborates with the Development and Integration Teams to evaluate program effectiveness and provides recommendations for improvement.
- Initiates appropriate purchases according to UW-Madison policies and procedures (requisitions, purchasing cards, ASSAs, etc.). Stays current on UW-Madison purchasing and accounting policies and procedures.
- Provides general departmental and team support. Serves as a backup for other Academic Program Specialists as needed.

About the Job:

Academic Program Specialist (AE010)

Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion

Education:

Preferred
Bachelor's Degree

Qualifications:

Required Qualifications:
- Experience using Microsoft Office suite (Word, Excel, PowerPoint, Outlook), G Suite, Adobe, Zoom, Canvas or other learning management platforms and/or ability to learn new software as needed
- 1-2 years Customer service-related experience
- Ability to work remotely

Preferred Knowledge, Skills or Experience:
- Experience in program planning, preferably in continuing education, professional development, and/or training with adult learners
- Strong organizational skills and attention to detail and accuracy
- Ability to work well in a dynamic, learner centered and responsive team
- Excellent interpersonal and oral/written communication skills
- Ability to prioritize, coordinate, work independently, and reliably follow through on a wide variety of activities and tasks
- Experience with data entry and working with databases
- Ability to recognize and solve problems, meet deadlines, and make independent decisions as appropriate
- Ability to interpret and apply UW-Madison policies and procedures
- Knowledge of general office/business management skills, practices and methods

Additional Information:

This is a two-year fixed-term terminal position with the option to convert to renewable pending program need and funding support.

Department(s):

A933500-DIVN OF CONTINUING STUDIES/PATHWAY LEARNING/NONCR GEN

Work Type:

Full Time: 100%

This position is remote and requires work be performed at an offsite, non-campus work location.

Appointment Type, Duration:

Terminal, 23 month appointment.
This position has the possibility to be extended or converted to an ongoing appointment based on need and/or funding

Salary:

Minimum $36,500 ANNUAL (12 months)
Depending on Qualifications

Instructions to Applicants:

To apply for this position, please click on the "" button. You will be asked to upload a resume, cover letter, and list of three professional/supervisor references as a part of the application process. References will not be contacted without prior notice. Please ensure your resume and cover letter address how you meet the minimum/preferred qualifications for the position.

Contact:

Taylor Zeilinger
taylor.zeilinger@wisc.edu
608-263-4431
Relay Access (WTRS): 7-1-1 (out-of-state: TTY: 800.947.3529, STS: 800.833.7637) and above Phone number (See RELAY_SERVICE for further information. )





Official Title:

Academic Program Specialist(AE010)

Employment Class:

Academic Staff-Terminal

Job Number:

242920-AS

The University of Wisconsin is an Equal Opportunity and Affirmative Action Employer. We promote excellence through diversity and encourage all qualified individuals to apply.

If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website: https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/

Employment will require a criminal background check. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department .

Applications Open: Oct 18 2021 Central Daylight Time
Applications Close: Nov 1 2021 11:55 PM Central Daylight Time

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