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Coordinator II

Employer
Northern Kentucky University
Location
Kentucky, United States
Salary
Salary Not Specified
Posted date
Oct 18, 2021

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Position Type
Administrative, Student Affairs, Admissions, Enrollment, Retention & Registrar, Financial Aid, Other Student Affairs, Student Activities & Services
Salary Band
Not specified
Employment Type
Full Time
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Working Title Coordinator II Department Student Financial Assistance Compensation Title Position Number 30024077 Position Status Regular Work Schedule
Monday-Friday 8:15am-4:30pm – some evenings and weekends as needed throughout the year. Hours per Week 37.5 hours, additional hours as needed throughout the year Months per Year 12 Commitment to Inclusive Excellence

Northern Kentucky University is an Equal Opportunity/Equal Access/Affirmative Action institution. We embrace inclusiveness, equity, and global awareness in all dimensions of our work and seek excellence through diversity among our students, administrators, faculty, and staff. Application by members of diverse groups is encouraged.

Purpose of Position
The Coordinator position in the Office of Student Financial Assistance will provide advising to students and parents on the availability of federal, state and institutional aid programs. This includes assisting students from the application process to the delivery of aid. This position will also work with University offices to resolve student issues while delivering exceptional service to students, parents and the University community. This position presents financial aid information to small and large groups varying in size from approximately 10 to 300. This position also supervises the client service area and monitors on-going needs of students and parents.

This position will also support the mission and vision of the One-Stop Center by leading, managing and supervising the day-to-day planning, operation and problem solving of a rotating five to ten person team of One-Stop Student Service Agents and Student Service Assistants. The One-Stop team provides a wide variety of incoming phone services performed in the Office of Admissions, Bursar, Student Financial Assistance and Registrar. Primary Responsibilities
The following are primary responsibilities:
1. Deliver exceptional student service at the front counter, on the telephone and via email.
2. Maintain adequate staff coverage at the front counter.
3. Monitor telephone and email activity.
4. Responsible for some level of NKU recruitment activities.
5. Lead, manage and supervise daily One-Stop Center individual and team activities.
6. Monitor queue and track inbound calls.
7. Call Monitoring, coaching and feedback and training of One-Stop Student Service Agents and Student Service Assistants.
8. Perform other duties as assigned. Qualifications
A Bachelor’s degree and two years of professional experience in financial aid or related field is required. An equivalent combination of education and experience will be considered. Must have strong communications skills (both oral and written). Abilitiy to work with many different personalities. Must have a strong attention to details and have good computer skills and knowledge.

All interested applicants must fill out an online staff/professional application and electronically attach their resume. Any candidate who is offered this position will be required to go through a pre-employment criminal background check as mandated by state law. Minimum Education Bachelor's Degree Preferred Education Master's Degree Minimum Experience 2 years Salary Pay Grade S68
Requisition Number 2021S1479 Job Open Date 10/18/2021 Job Close Date Open Until Filled No Quick Link https://jobs.nku.edu/postings/10959 Is this an internal only posting? Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. This position is open ONLY to current NKU employees. Are you a current NKU employee?
    • Yes
    • No
  2. * Do you have higher education/customer service experience?

    (Open Ended Question)

  3. * Please list all computer programs and software you are comfortable using.

    (Open Ended Question)

  4. * What is your highest level of education?
    • Bachelor's degree
    • Master's degree or higher
Documents Needed to Apply
Required Documents
  1. Resume
  2. Cover Letter/Letter of Application
  3. References
Optional Documents

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