Administrative Assistant IV

Title: Administrative Assistant IV

Anticipated Closing Date: October 31, 2021

Number of Positions: 1

Position #: 601100

Type of Appointment: Full-Time

FLSA Status: Non-Exempt

Department: Strawberry Plains Programs

Required Documents Needed to Upload at Time of Application:

· Resume

· Unofficial Transcripts

· Three professional references (See below)

Reference check requirements:

· Non-supervisory roles: three (3) current or former supervisors

· Personal references (friends, co-workers, clergy, customers, relatives) are not considered acceptable references

About Pellissippi State Community College

Pellissippi State Community College is one of 40 institutions in the Tennessee Board of Regents system. TBR is the governing board of the College System of Tennessee, offering more than 400 programs of study at the state’s 13 community colleges, 27 colleges of applied technology and the online TN eCampus. The college serves an average of 10,000 students, making it the largest community college in Tennessee by enrollment. Pellissippi State Community College offers eligible employees a comprehensive benefits package that includes health, dental, vision, life insurance, retirement programs, time off including annual and sick leave, and much more.

In 2018, Pellissippi State became a member of an Achieve the Dream (ATD) three-year cohort adopting a theme of Start Strong, Stay Strong, Finish Strong for our work. Achieve the Dream has partnered with the program Integrated Student Experience at Pellissippi State (Insteps) to improve the fall-to-fall retention rates for full-time and part-time students by 13% in the next five years. Our vision is to ensure every student who attends Pellissippi State will develop a sense of belonging and confidence in their ability to succeed academically, grow intellectually, and make timely progress towards achieving their educational and vocational goals. If this is something that aligns with your values, we encourage you to apply.

Culture and Diversity

Knoxville claims a wide range of forward thinking national and international talents. The scholarly influence on the Knoxville metropolitan area bred literary greats including James Agee, Cormac McCarthy, and Nikki Giovanni. Knoxville is home to one of the largest sculptures dedicated to an African American in the country. Located in Haley Heritage Square is a 13-foot high bronze statue of author and Pulitzer Prize winner Alex Haley who chose to spend the last several years of his life in Knoxville. Renowned artists Beauford Delaney and Joseph Delaney hailed from Knoxville. Musicians Roy Acuff, Chet Atkins, the Everly Brothers, and RB Morris called Knoxville home during their careers. Women’s suffragist Lizzie Crozier French was active in the ratification of the 19^thamendment and was born and raised in Knoxville.

The lasting influence of these artists and activists leaves the Knoxville area as a welcoming area to live and work. More about the area and support groups can be found at Visit Knoxville https://www.visitknoxville.com , the Beck Cultural Exchange Center https://www.beckcenter.net , the Knoxville Urban League https://thekaul.org , Knoxville City https://knoxvilletn.gov, Knox County https://knoxcounty.org , My Knox Village http://myknoxvillage.com/business-directory/wpbdp_category/special-needsdisability-services/ , Knox Pride https://knoxpride.com/equality , Centro Hispano de East TN https://www.centrohispanotn.org , and Knoxville chamber https://www.knoxvillechamber.com

Position Summary: Facilitate the efficient operation of the campus administrative office, providing support to the Dean, students, faculty, staff and community members. Serve as a liaison between various departments at the site campus and other Pellissippi State Community College campuses.

Essential Functions:

50% Student support- Interact professionally with a diverse population. Facilitate student services (registration, advising, financial aid, cashiering, and other as assigned). Process student admission paperwork in Banner software. Cross-train and cover for other departments, as assigned. Demonstrate excellent customer service. Monitor student workers. Support campus events and activities.

20% Secretarial Support-Serve as office manager to establish and maintain the daily routine of the campus administrative office. Provide secretarial support for faculty, staff, and students to include maintaining resources (directories, schedules, inventories, reports, leave forms and time sheets, etc.), and filing; serve as staff time keeper, prepare purchasing documentation and internal contracts; answer telephones, organize and execute projects as needed.

15% Facilities Support- Communicate as necessary with facilities, security personal, and other departments to assure smooth daily operations. Process room reservations and college calendar entries for meetings and activities through campus calendar software (25live). Serve as point of contact for facility services and outside vendors.

15% Instructional Support-Coordinate faculty and staff requests and provide assistance, as needed to maintain classroom operation (computer, lighting web access, projector, ect.). Coordinate distribution and collection of campus surveys.

Note: The College reserves the right to change or reassign job duties, or combine positions at any time.

Job Requirements:

· Minimum of high school diploma.

· 3 years related experience

Part-time work experience is calculated at 50% credit of full-time work experience

Training in Microsoft Office Products, general computer and office equipment use (fax, copier, printer, and related equipment) and customer service type positions which could be done on-the-job.

Skills/Abilities:

· High degree of patience when dealing with constituents

· Possesses a high degree of attention to detail

· Ability to see the big picture, prioritize tasks, and understand impact of actions

· Strong customer service skills

· Strong problem-solving skills

· Strong ability to connect with others

· Able to complete tasks in a timely manner

· Ability to meet deadlines

· Ability to work independently

· Must possess excellent communication, analytical thinking and problem-solving skills.

· Must be able to work independently, making confident decisions, as well as serving as a team player.

Key Result Areas: Student satisfaction, community perception of the campus, and accurate dissemination of information.

Scope of Responsibility:

Extensive use of Banner software, college policies and procedures, admission application requirements and registration paperwork, processes, and deadlines, tracking academic schedules and room usage, learning new software applications adopted by the College. Familiarity with financial aid programs, outstanding requirements, and flow of financial aid documents in order to facilitate student and parent questions.

Pay Rate: $31,010 - $37,800/per year. Pay will be determined based on related work experience above required. To be considered in determining pay, all related work experience must be listed on the application.

Special Instructions to Applicants: To be considered for a position at Pellissippi State, you must create an on-line application. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Work experience that is not listed on the application will not be considered towards compensation. Please note: attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience. Please note: to scan, upload, or attach documents, a computer and scanner are available at the Hardin Valley Campus Educational Resources Center, if needed.

Pellissippi State Community College is an EEO/AA/Title VI/Title IX/Section 504/ADA employer

If you have any problems or questions please contact Human Resources at Pellissippi State Community College’s Human Resource Office at 865-694-6607 or by email at recruiting@pstcc.edu .

A summary of our benefits can be found at http://www.pstcc.edu/hr/benefits

If you are interested in this position, click on the link to the left to apply.

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