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Contact Investigator/Tracer - Professional Expert

Santa Barbara City College
California, United States
Salary Not specified
Posted date
Oct 18, 2021

View more

Position Type
Faculty Positions, Health & Medicine, Other Health & Medicine
Employment Level
Employment Type
Full Time
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Contact Investigator/Tracer - Professional Expert

Option Class:
Open Date: 08/09/2021
Close Date:
Open Until Filled:
Requisition Number: CS001721
Job Category: Other
Position Type: Hourly Staff
Assignment Details: The position will work between 20-40 hours per week and may require working non-standard hours (i.e., evenings and weekends).

Work Schedule:
Work Schedule and Salary: Monday-Friday 8am-4:30pm and Weekend shifts may be required Flexible work schedule: 20-40 hours per week @ $22/hourEmployment Length: Temporary Professional Expert
Location: This position will primarily work remotely, however, may occasionally work on campus based on department needs and district protocols.

Salary Schedule/Level:
$22.00 per hour

Driving Required: No

Basic Function:
Under the direction of the Covid Response Coordinator, the CICT is responsible for healthcare outreach to SBCC students, faculty and staff. CICTs will contact individuals to determine symptom history and other relevant health information; provide instructions for self-quarantine; and make appropriate referrals for testing, clinical services, and other essential support services. The position will require prioritization, prompt action, and attention to detail in documentation and data management as multiple investigations will be conducted simultaneously.

Distinguishing Characteristics:
The position will require responding to COVID screening app notifications with rapid turnaround times for communication, initiation, and completion of cases. The position will require daily use of a computer, telephone, and access to a secure internet connection. The position may require both onsite and remote work activities while complying with all requirements for client confidentiality, records, and data security. The position may require working non-standard hours (i.e., evenings and weekends).

  • Initiate prompt communication with people exposed to COVID-19 through phone calls, text, email, or other communication platforms as necessary.
  • Employ empathetic communication and interpersonal skills, cultural competency/sensitivity, tactful language, and empathetic interviewing skills to build rapport and maintain trust with a diverse campus community from varying backgrounds.
  • Verify the contact’s identity during initial communications and prior to disclosing confidential information.
  • Assure confidentiality and carry out efforts to locate and communicate in a manner that preserves the confidentiality and privacy of all involved.
  • Notify contacts of their exposure to COVID-19, following a script to provide general COVID-19 health education information or referrals. Conduct notifications of exposure in a timely manner that maintains the confidentiality of the client and ensures the identity is not disclosed.
  • Obtain and document relevant information, including class schedules, building access, or other information as needed to initiate case investigation and contact tracing.
  • Utilize a computer, tablet, and/or phone with appropriate access to required applications, databases, and/or web applications daily. Document pertinent information in COVID-19 contact tracing forms, and data entry while adhering to protocols for completeness, timeliness, and accuracy.
  • Other duties as needed.

Required Qualifications:

  • Strong verbal and written communication skills, including active listening and emotional intelligence.
  • Ability to interact in a non-judgmental manner with culturally diverse populations and persons experiencing a wide range of social conditions.
  • Assures confidentiality and carries out efforts to locate and communicate in a manner that preserves the confidentiality and privacy of all involved.

Education & Paid Experience:
Education and Experience: Any combination equivalent to graduation from high school supplemented by college-level coursework and two years of public or private health agency, physician’s office or volunteer health agency or other related experience involving frequent public contact.

Preferred Qualifications:
Experience working in a health care environment is preferred but not required.

Special Licenses:

Special Instructions to Applicants:

Office environment.
Constant interruptions.

Physical Demands:
Dexterity of hands and fingers to operate a computer keyboard.
Hearing and speaking to exchange information in person and on the telephone.
Sitting or standing for extended periods of time.
Seeing to read a variety of materials.
Bending at the waist, kneeling or crouching to file materials.
Reaching overhead, above the shoulders and horizontally.


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