Endpoint Lifecycle Administrator

Endpoint Lifecycle Administrator
University of Puget Sound
Job ID: 6160
Location: Technology Services
Full/Part Time: Full Time
Regular/Temporary: Regular

Staff Posting Details
Appointment: Regular, full-time (1.0 FTE)

Position Summary:

Reporting to the Client Support Manager, the Endpoint Lifecycle Administrator administers and supports the lifecycle of computers on campus with a strong emphasis on attention to detail, organization, efficiency, and process. This position is primarily responsible creating and maintaining an organized and efficient method for configuration of endpoint computing devices, ensuring the security and maintenance of endpoints, and maintaining the university's computer replacement cycle and hardware inventory. The successful Endpoint Lifecycle Administrator is creative, flexible, and a strong innovator, capable of working with and organizing complex projects that cross departmental and operational boundaries.

Essential Job Functions and Responsibilities:

• Order, receive, and configure workstations that meet the needs of the campus community.
• Manage and maintain an accurate inventory of 1500+ campus workstations, including their status on a replacement cycle.
• Create, regularly update, and produce documentation for workstation software images that meet the various needs of the campus community and Technology Services.
• Ensure that updates to operating system, software, and antivirus software are regularly deployed to workstations in a reliable and efficient manner.
• Maintain, update, and ensure that image deployment and software provisioning tools are meeting the needs of the Client Support team and Technology Services.
• Plan, design, implement, and document expansions or revisions to the campus imaging and software provisioning systems as necessary.
• Directly interact with members of the campus community as their workstation becomes due for replacement, and tactfully advise, assist and negotiate with individuals in the planning and selection of their new workstation.
• Proactively explore and test new operating systems, hardware, software, and provisioning and deployment tools and methods, to see if they can significantly and reliably improve on existing systems and configurations.
• Collaborate with the Client Support team, other Technology Services staff, and members of the campus community to create and provide new solutions and service offerings.
• Other duties as needed.

Supervisory Responsibilities: None

Budget Responsibilities: None

Qualifications:

• Demonstrated attention to detail in work performed, recordkeeping, documentation, and communication
• Excellent verbal and written communication skills, including the ability to explain complex technical issues to individuals with varying levels of technology expertise and the ability to write in a professional business style, as necessary.
• Working knowledge of current Windows and Macintosh operating systems
• Excellent customer service orientation and ability to work as a flexible, collaborative, and supportive team member in a fast-paced service environment
• Ability to work effectively with a wide range of vendors and service providers
• Experience with a ticketing system for request assignment, tracking, escalation and reporting
• Passion for constant improvement, technical curiosity, including the ability to learn independently
• Ability to respectfully work, communicate and provide leadership within a diverse campus community

Preferred Qualifications

• Two years in a technology-related role that involved technology support, computer lifecycle management, and enterprise endpoint configuration administration
• In-depth knowledge and experience in the following support areas:
• Desktop system configuration and provisioning
• Image deployment and software provisioning tools
• Macintosh and Windows computers and operating systems
• Application software, including Microsoft Word, Excel, PowerPoint
• Web browsers, such as Firefox, IE/Edge, Safari, and Chrome
• Computer peripherals, including printers, CD and DVD drives, other external drives
• Computer networks, including wireless connectivity and VPN
• Virus protection and malware removal applications

Experience with managing enterprise endpoint security

Experience with tracking and managing large (500+) endpoint computer inventory control

Ability to envision and implement applications supporting endpoint computer configuration

Compensation and Benefits: Decisions about starting salaries are made based on the extent and relatedness of the candidate's education and experience and on internal equity and market considerations.

Puget Sound offers a generous benefits package. For more information, visit:

• Image deployment and software provisioning tools
• Macintosh and Windows computers and operating systems
• Application software, including Microsoft Word, Excel, PowerPoint
• Web browsers, such as Firefox, IE/Edge, Safari, and Chrome
• Computer peripherals, including printers, CD and DVD drives, other external drives
• Computer networks, including wireless connectivity and VPN
• Virus protection and malware removal applications

• Experience with managing enterprise endpoint security
• Experience with tracking and managing large (500+) endpoint computer inventory control
• Ability to envision and implement applications supporting endpoint computer configuration

Compensation and Benefits: Decisions about starting salaries are made based on the extent and relatedness of the candidate's education and experience and on internal equity and market considerations.

Puget Sound offers a generous benefits package. For more information, visit:

• Experience with tracking and managing large (500+) endpoint computer inventory control
• Ability to envision and implement applications supporting endpoint computer configuration

Compensation and Benefits: Decisions about starting salaries are made based on the extent and relatedness of the candidate's education and experience and on internal equity and market considerations.

Puget Sound offers a generous benefits package. For more information, visit: https://pugetsound.edu/human-resources/benefits

Application Deadline: Review of application materials will begin immediately. Search and selection procedures will be closed when a sufficient number of qualified candidates have been identified.

Required Documents:

Resume Letter of Interest

Applications submitted without the required attachments will not be considered.

All offers of employment are contingent on successful completion of all required background checks and if applicable for the position, drug screen, physical test and functional assessment. All new hires will be required to submit proof of COVID-19 vaccination or approved exemption.

Diversity Statement:

We acknowledge the richness of commonalities and differences we share as a university community; the intrinsic worth of all who work and study here; that education is enhanced by investigation of and reflection upon multiple perspectives. We aspire to create respect for and appreciation of all persons as a key characteristic of our campus community; to increase the diversity of all parts of our University community through commitment to diversity in our recruitment and retention efforts; to foster a spirit of openness to active engagement among all members of our campus community. We act to achieve an environment that welcomes and supports diversity; to ensure full educational opportunity for all who teach and learn here; to prepare effectively citizen-leaders for a pluralistic world.

Puget Sound is committed to an environment that welcomes and supports diversity. We seek diversity of identity, thought, perspective, and background in our students, faculty, and staff. To learn more please visit: https://pugetsound.edu/about-puget-sound-0/mission-core-values/institutional-equity-diversity

The University of Puget Sound is an equal opportunity employer.


How to Apply
For complete job description and application instructions, visit: www.pugetsound.edu/employment

About Puget Sound
Puget Sound is a selective national liberal arts college in Tacoma, Washington, drawing 2,600 students from 48 states and 20 countries. Puget Sound graduates include Rhodes and Fulbright scholars, notables in the arts and culture, entrepreneurs and elected officials, and leaders in business and finance locally and throughout the world. A low student-faculty ratio provides Puget Sound students with personal attention from faculty who have a strong commitment to teaching and offer 1,200 courses each year in more than 40 traditional and interdisciplinary fields, including graduate programs in occupational and physical therapy and in education. Puget Sound is the only nationally ranked independent undergraduate liberal arts college in Western Washington, and one of just five independent colleges in the Pacific Northwest granted a charter by Phi Beta Kappa, the nation’s most prestigious academic honorary society. Visit "About Puget Sound" (http://www.pugetsound.edu/about) to learn more about the college.

As a strategic goal and through our core values, University of Puget Sound is committed to an environment that welcomes and supports diversity. We seek diversity of identity, thought, perspective, and background in our students, faculty, and staff. EOE/AA





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