Director of Financial Aid Systems
Salary for Announcement
The salary range is $72,200 – $96,350.
The salary of the finalist(s) selected for this role will be set
based on a variety of factors, including but not limited to,
internal equity, experience, education, specialty and
The above salary range represents the University’s good faith and
reasonable estimate of the range of possible compensation at the
time of posting. MSU Denver offers a full benefits package.
This is a temporary position for three years with an opportunity to
become permanent after the third year
Full Time Professional Staff
The Director of Financial Aid Systems position manages Banner and
other automated systems and services used by the Office of
Financial Aid, Scholarships and Call Center ( OFASCC ). This
critical position works independently to provide service and
support to OFASCC staff through identifying, implementing and
supporting automation needs within Banner as well as other
applications and systems. While monitoring all aspects of Financial
Aid and related or contingent modules or functions in Banner, this
position serves to coordinate and maintain the reporting,
programming and processing schedules pertinent to all automated
systems and services. The position tests and trouble-shoots
existing, updated and new systems and services as well as maintains
the competency to correct or recommend technical solutions. The
Director is responsible for the integrity and quality control of
data into and output from the Banner system, including file
exchanges with the federal, state and third-party vendor entities.
They will also prepare federal, state and institutional fiscal and
statistical reports; ensure accuracy and reliable output from
systems based reports and data; develop and provide training for
OFASCC staff of all updated and new automated systems, processes
and services; function as the primary liaison between the OFASCC
and Information Technology staff; participate in the development of
quality assurance assessments and support of OFASCC projects; and
serve in direct support of OFASCC units. The Director is a member
of the OFASCC Financial Aid Director team, which develops,
recommends, implements and monitors operating policies and
This position reports to the Executive Director of Financial Aid
and Scholarships. This position supervises the Systems Processor
and Financial Aid Analyst and may be in direct supervision of
student, part time and/or temporary employees and will likely work
closely with consultants under contract with the university. This
position requires frequent contact with a number of campus offices
and departments including: Information Technology, Student
Accounts/Cashiering, Admissions, Registrar, Fiscal, Enrollment
Management, Human Resources and Accounting Services.
This position is a three year temporary position with the intention
of becoming a permanent position once permanent funding is
55% Systems Development and Support
• Contribute to OFASCC quality customer service goals by
efficiently managing Banner and other automated systems to assure
accurate, effective and timely processing of student aid
applications, documents and related or ancillary processes.
• Research and propose procedural and automated changes to improve
accountability, work flow and efficiency of all office
• Communicate potential problems, changes or systemic issues which
may impact current or new processes.
• Manage all phases of the Banner and other automated systems by
maintaining a thorough working knowledge of those systems, and
assist in defining delegated tasks for OFASCC staff members to
effectively complete all duties and projects.
• Support operational functions through the development of Banner
or other system- related solutions in a thorough and timely
• Work closely with OFASCC staff to help them identify, develop and
implement automation needs to effectively manage their areas of
• Monitor all phases of all automated systems to assure accurate
and timely operation and function (i.e. tracking, packaging,
• Coordinate the reporting, programming and processing schedules of
all automated systems in conjunction with OFASCC and IT processing
• Manage the OFA Banner Security function by working in conjunction
with campus departments and OFASCC Directors to categorize and
grant access privileges
• Thoroughly test, trouble-shoot and resolve malfunctions/problems
of existing, updated and new computer programs or systems in a
quick and timely manner.
• Assist in the preparation of federal, state and institutional
fiscal and statistical reports by determining programming needs,
scheduling programs and analyzing output for accuracy.
• Provide internal support for the monitoring and reporting related
to funds management and reconciliation processes.
• Responsible for the quality control of data into and output from
the Banner system by reviewing and analyzing data and developing
reports and procedures to identify and correct inaccurate or
• Evaluate business processes, anticipate requirements, uncover
areas for improvement and develop and implementing solutions.
• Serve as the primary liaison/contact person between the OFASCC
and Information Technology by maintaining effective working
relationships, attending meetings and representing the OFASCC on a
variety of committees.
• Maintain a strong working knowledge of federal, state and
institutional policies and procedures which govern all aid programs
by staying current via Dept. of Education and professional
organization handbooks, journals, communications, list serves and
• Maintain thorough, accurate and updated written policies and
procedures for all functions of this area as well as a functional
calendar for system updates, patches projects recurring
maintenance, annual system set-up, etc.
• This position is responsible for the supervision of the Systems
Processor and Financial aid Analyst positions and is responsible
for oversight or the job duties assigned to each.
• This position must hire, train and supervise staff to complete
the duties and responsibilities of the Financial Aid and
Scholarship Operations Unit.
• Work with staff to develop annual goals and program development
plans to support the initiatives of the office and
• May assume the duties of Executive Director of the Office of
Financial Aid and Scholarships when the Executive Director is
absent or unavailable.
25% Project and Other Duties
• Develop and provide thorough and timely training for new and
continuing staff of existing, updated and new automated
• Analyze, plan and support successful system based projects.
• Develops and maintains policies and procedures on principal job
• Support and engage in Anti-Racism efforts pursued by the
Enrollment Management Division.
• Bachelor’s degree in the areas of computer science, business,
management or related field or five years of professional
experience in the financial aid industry
• Four years of professional experience in the financial aid
• Three years of experience supervising professional staff
• Programming experience in SQL or other programming language
• Experience using, updating and managing Ellucian databases,
• Project Management experience
Important Note: Successful applicants will ensure their resumes
clearly demonstrate that their work experience describes how they
meet all required qualifications.
• Master’s degree in computer science, information systems or
closely related field
• Demonstrated technical ability for database administration or
• Demonstrated ability to provide technical support to users and
facilitate technical resolutions involving student information
systems or databases
• Bilingual Spanish
Open Until Filled
To ensure full consideration, applications must be received by
Special Instructions to Applicants
IMPORTANT : In order to be considered as an applicant you must
apply via the online application system, www.msudenverjobs.com
References refers to a list of three professional references and
their contact information.
Official transcripts will be required of the candidate selected for
The health and safety of students, faculty, staff and our
prospective teammates are our highest priority and as an
institution, we are required to have proof of vaccination on file
for all employees.
MSU Denver is requiring all employees to provide proof of being
fully vaccinated for Covid-19, or to submit an exemption and be
subject to following the Covid-19 safety protocols. As an employee
of MSU Denver, an exemption or lack of proof of vaccination will
require you to submit to weekly Covid-19 testing starting the week
of August 23, 2021.
Additionally, all institutions on campus are requiring that masks
be worn indoors regardless of your vaccinations status.
Talent Team Representative
Talent Team Representative E-mail
MSU Denver is pleased to offer our current and potential employees
a wide array of benefit options. To learn more, please visit the
Employee Benefits Offerings
Metropolitan State University of Denver is a unique,
access-oriented campus community that values diversity, equity, and
inclusion in all its forms. Our student population consists of
nearly 50% first generation students and over 45% students of
color. We are a designated Hispanic Serving Institution located in
We create an equitable learning and working environment in concert
with individuals who consistently demonstrate commitment to equity
and inclusion. We greatly value the diverse identities and
perspectives of our students, faculty, and staff and recognize that
in order to achieve a just and equitable society, diversity must go
beyond simple representation. It requires critical inquiry and
dialogue and a commitment to action. We strive to provide a culture
of belonging for all community members to achieve personal and