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Director of Financial Aid Systems

Metropolitan State University of Denver
Colorado, United States
Salary Not Specified
Posted date
Oct 15, 2021

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Position Type
Administrative, Business & Administrative Affairs, Computer Services & Information Technology, Technology Administration/Other, Student Affairs, Financial Aid, Executive, Executive Directors
Employment Type
Full Time
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Posting Number A01793 Position Title Director of Financial Aid Systems Position Number TE2117 Salary for Announcement
The salary range is $72,200 – $96,350.
The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.
The above salary range represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting. MSU Denver offers a full benefits package.

This is a temporary position for three years with an opportunity to become permanent after the third year Pay Grade
20 Employee Category Administrators Department Financial Aid EClass Code Full Time Professional Staff Position Summary
The Director of Financial Aid Systems position manages Banner and other automated systems and services used by the Office of Financial Aid, Scholarships and Call Center ( OFASCC ). This critical position works independently to provide service and support to OFASCC staff through identifying, implementing and supporting automation needs within Banner as well as other applications and systems. While monitoring all aspects of Financial Aid and related or contingent modules or functions in Banner, this position serves to coordinate and maintain the reporting, programming and processing schedules pertinent to all automated systems and services. The position tests and trouble-shoots existing, updated and new systems and services as well as maintains the competency to correct or recommend technical solutions. The Director is responsible for the integrity and quality control of data into and output from the Banner system, including file exchanges with the federal, state and third-party vendor entities. They will also prepare federal, state and institutional fiscal and statistical reports; ensure accuracy and reliable output from systems based reports and data; develop and provide training for OFASCC staff of all updated and new automated systems, processes and services; function as the primary liaison between the OFASCC and Information Technology staff; participate in the development of quality assurance assessments and support of OFASCC projects; and serve in direct support of OFASCC units. The Director is a member of the OFASCC Financial Aid Director team, which develops, recommends, implements and monitors operating policies and procedures.

This position reports to the Executive Director of Financial Aid and Scholarships. This position supervises the Systems Processor and Financial Aid Analyst and may be in direct supervision of student, part time and/or temporary employees and will likely work closely with consultants under contract with the university. This position requires frequent contact with a number of campus offices and departments including: Information Technology, Student Accounts/Cashiering, Admissions, Registrar, Fiscal, Enrollment Management, Human Resources and Accounting Services.

This position is a three year temporary position with the intention of becoming a permanent position once permanent funding is secured.
IND208 Duties/Responsibilities
55% Systems Development and Support
• Contribute to OFASCC quality customer service goals by efficiently managing Banner and other automated systems to assure accurate, effective and timely processing of student aid applications, documents and related or ancillary processes.
• Research and propose procedural and automated changes to improve accountability, work flow and efficiency of all office functions.
• Communicate potential problems, changes or systemic issues which may impact current or new processes.
• Manage all phases of the Banner and other automated systems by maintaining a thorough working knowledge of those systems, and assist in defining delegated tasks for OFASCC staff members to effectively complete all duties and projects.
• Support operational functions through the development of Banner or other system- related solutions in a thorough and timely manner.
• Work closely with OFASCC staff to help them identify, develop and implement automation needs to effectively manage their areas of responsibility.
• Monitor all phases of all automated systems to assure accurate and timely operation and function (i.e. tracking, packaging, disbursement, etc).
• Coordinate the reporting, programming and processing schedules of all automated systems in conjunction with OFASCC and IT processing schedules.
• Manage the OFA Banner Security function by working in conjunction with campus departments and OFASCC Directors to categorize and grant access privileges
• Thoroughly test, trouble-shoot and resolve malfunctions/problems of existing, updated and new computer programs or systems in a quick and timely manner.
• Assist in the preparation of federal, state and institutional fiscal and statistical reports by determining programming needs, scheduling programs and analyzing output for accuracy.
• Provide internal support for the monitoring and reporting related to funds management and reconciliation processes.
• Responsible for the quality control of data into and output from the Banner system by reviewing and analyzing data and developing reports and procedures to identify and correct inaccurate or discrepant data.
• Evaluate business processes, anticipate requirements, uncover areas for improvement and develop and implementing solutions.
• Serve as the primary liaison/contact person between the OFASCC and Information Technology by maintaining effective working relationships, attending meetings and representing the OFASCC on a variety of committees.
• Maintain a strong working knowledge of federal, state and institutional policies and procedures which govern all aid programs by staying current via Dept. of Education and professional organization handbooks, journals, communications, list serves and training sessions.
• Maintain thorough, accurate and updated written policies and procedures for all functions of this area as well as a functional calendar for system updates, patches projects recurring maintenance, annual system set-up, etc.
20% -Supervisory
• This position is responsible for the supervision of the Systems Processor and Financial aid Analyst positions and is responsible for oversight or the job duties assigned to each.
• This position must hire, train and supervise staff to complete the duties and responsibilities of the Financial Aid and Scholarship Operations Unit.
• Work with staff to develop annual goals and program development plans to support the initiatives of the office and university.
• May assume the duties of Executive Director of the Office of Financial Aid and Scholarships when the Executive Director is absent or unavailable.

25% Project and Other Duties
• Develop and provide thorough and timely training for new and continuing staff of existing, updated and new automated functions.
• Analyze, plan and support successful system based projects.
• Develops and maintains policies and procedures on principal job duties.
• Support and engage in Anti-Racism efforts pursued by the Enrollment Management Division. Required Qualifications
• Bachelor’s degree in the areas of computer science, business, management or related field or five years of professional experience in the financial aid industry
• Four years of professional experience in the financial aid industry
• Three years of experience supervising professional staff
• Programming experience in SQL or other programming language
• Experience using, updating and managing Ellucian databases, preferably Banner
• Project Management experience

Important Note: Successful applicants will ensure their resumes clearly demonstrate that their work experience describes how they meet all required qualifications. Preferred Qualifications
• Master’s degree in computer science, information systems or closely related field
• Demonstrated technical ability for database administration or information management
• Demonstrated ability to provide technical support to users and facilitate technical resolutions involving student information systems or databases
• Bilingual Spanish Work Hours
M-F 8-5 Posting date 10/15/2021 Closing date Closing Instructions Open Until Filled To ensure full consideration, applications must be received by 11:59pm (MT) 10/29/2021 Special Instructions to Applicants
IMPORTANT : In order to be considered as an applicant you must apply via the online application system, .

References refers to a list of three professional references and their contact information.

Official transcripts will be required of the candidate selected for hire.

The health and safety of students, faculty, staff and our prospective teammates are our highest priority and as an institution, we are required to have proof of vaccination on file for all employees.

MSU Denver is requiring all employees to provide proof of being fully vaccinated for Covid-19, or to submit an exemption and be subject to following the Covid-19 safety protocols. As an employee of MSU Denver, an exemption or lack of proof of vaccination will require you to submit to weekly Covid-19 testing starting the week of August 23, 2021.
Additionally, all institutions on campus are requiring that masks be worn indoors regardless of your vaccinations status. Talent Team Representative Sophia Montano Talent Team Representative E-mail Benefits
MSU Denver is pleased to offer our current and potential employees a wide array of benefit options. To learn more, please visit the following link:

Employee Benefits Offerings

Diversity Statement
Metropolitan State University of Denver is a unique, access-oriented campus community that values diversity, equity, and inclusion in all its forms. Our student population consists of nearly 50% first generation students and over 45% students of color. We are a designated Hispanic Serving Institution located in downtown Denver.

We create an equitable learning and working environment in concert with individuals who consistently demonstrate commitment to equity and inclusion. We greatly value the diverse identities and perspectives of our students, faculty, and staff and recognize that in order to achieve a just and equitable society, diversity must go beyond simple representation. It requires critical inquiry and dialogue and a commitment to action. We strive to provide a culture of belonging for all community members to achieve personal and professional success.
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