Office Associate II

Job Vacancy Announcement

Position Title

Office Associate II

Position Type

Staff

Department

Recruitment & Admissions

FLSA

Non-Exempt

Union/Non Union

Non Union

Full Time or Part Time

Full Time

Grade

5

Salary Range

Hiring Salary Range

$31,785 - $34,964/Annually

Fixed Term/Tenure Track (Faculty Only)

Regular or Temporary

Regular

Job Description Summary

Under supervision, performs general clerical/office activities to assist the department in administering programs and services offered to the community. Provides first line of contact with the general public in person, by phone and email, to provide information and assistance as it relates to the department’s activities/services, rules and regulations.

Minimum Qualifications

1. High School Diploma.
2. Three years of work experience in an office or customer/student support environment.

Criteria

CRITERIA : The following criteria, which are not the sole criteria used in the final hiring decision, will be used to review the applications of those persons who meet the stated minimum qualifications and to select those qualified applicants who will be interviewed. Other information and observations made during the interview process may be considered in the selection process. Resume/CV and cover letter are required with the application. Please ensure that your documents address the criteria listed below for this position.

1. Greets visitors; answers telephones; provides and receives information of both a routine and confidential nature requiring discretionary judgement and knowledge of departmental policies, procedures, activities, etc. or refers issues and concerns to appropriate party for resolution.
2. Provides customer services by providing forms/applications and answering routine and non-routine questions regarding departmental programs and services.
3. Processes forms, applications and other documents by reviewing for completeness, verifying information, and performing necessary calculation, coding and data entry into computer/business systems.
4. Performs general clerical/administrative support functions. Composes and/or types letters, forms, memoranda and reports from abbreviated notes, recordings and records; transcribes and/or takes minutes of routine meetings; copies materials; maintains filing system; sorts and distributes mail.
5. Tracks and monitors office supply inventory and arranges for replenishment of items as necessary.
6. Administers the use of office folding, envelope stuffing and mail preparation equipment. Recommend maintenance as needed.
7. Gathers, receives and compiles data from several sources; compares information to verify accuracy and prepares informational and/or statistical reports according to established procedures.
8. Receives, responds and/or relays incoming requests for assistance and tracks/records activities.
9. Manages inquiries from prospective students from multiple departmental inboxes.
10. Attends departmental staff meetings and external meetings; prepares and distributes of minutes as directed.
11. Assists with Peak Registration and other divisional initiatives.
12. Performs other duties as assigned by the Director of Recruitment & Admissions or other designee, as assigned.

Job Requirements

1. Must be able to work Monday through Friday 8:30 am – 4:30 pm.
2. Must be able to work occasional Saturdays & evenings for Recruitment events (i.e. Open House, Peak Registration).
3. Bilingual/Spanish speaking a plus.
4. Ability to communicate effectively in spoken and written standard English.
5. As required by the 1986 Immigration Act, be prepared to present acceptable documentation showing your identity and that you are a U.S. citizen or an alien who is authorized to work.

Is Background Check Required?

Yes

Posting Number

PGCC166211/12

Open Date

10/15/2021

Close Date

10/29/2021

Open Until Filled

No

Background Check Statement

Prince George’s Community College is committed to providing a safe campus community. PGCC conducts background investigations for applicants being considered for employment. Background investigations include reference checks, a criminal history record check, education verification, and when appropriate, a financial (credit) report or driving history check.

Special Instructions to Applicants

Prince George’s Community College values the safety of its students, faculty, and staff. As part of that commitment, the College has announced effective October 21, 2021, all students, faculty, and staff must be vaccinated against COVID -19 or tested for the virus weekly. As a prospective or new employee, you will be required to comply with this mandate and all the necessary safety protocols, including wearing a mask. Please direct your questions related to the vaccination, testing, mask mandates, and requirements for exemptions to VMPO@pgcc.edu .

Application Status ; you will receive an email acknowledging receipt of your application, upon which time no further communication occurs unless selected for an interview or the position is filled. If recommended for hire, communication is immediately sent to your references listed on your application. Also, you will receive an email notification from HireRight requesting you to submit authorization to complete a background investigation.
Posting Specific Questions

Required fields are indicated with an asterisk (*).

1. * Which of the following best describes your level of completed education? (Education details must be included in your application.)
   • Master's Degree or above from an accredited college/university
   • Bachelor's Degree from an accredited college/university
   • Associate's Degree from an accredited college/university
   • One to two years of college credit (30 credit hours is equivalent to one year)
   • Less than 30 credits from an accredited college/university
   • High School Diploma or GED
   • None of the above
2. * Do you have three years of work experience in an office or customer/student support environment?
   • Yes
   • No
3. * Briefly describe your experience referenced in the previous question. Do not enter 'See Resume'
   
   (Open Ended Question)
   
   
4. * How did you hear about this employment opportunity?
   • HERC
   • HigherEd Jobs
   • Hispanic Outlook
   • Indeed
   • Personal Referral
   • PGCC Website
   • Social Media (LinkedIn, Twitter, Facebook)
   • The Chronicle of Higher Ed
   • The Washington Post
   • Other: Please indicate below
   • Educause
5. How did you hear about this employment opportunity? If you selected 'Other' please indicate source:
   
   (Open Ended Question)
   
   

Applicant Documents
Required Documents

1. Resume
2. Cover Letter

Optional Documents

1. Other