Arizona State University
Arizona, United States
$40,000.00 - $48,000.00
Posted date
Oct 18, 2021

View more

Position Type
Administrative, Student Affairs, Academic Advising & Academic Support Services
Employment Level
Employment Type
Full Time

Academic Success Advisor - Graduate Programs

Arizona State University

Polytechnic School Advising

Campus: Polytechnic



Job Description

The Academic Success Advisor acts as a key contributor to promoting and supporting student retention and graduation university-wide and advises students in making timely progress toward degree completion through a range of in-person and virtual academic counseling and support strategies. 


Salary Range

$40,000 - $48,000 per year; DOE


Close Date



Essential Duties

This individual will be a key contributor to supporting graduate student success by advising prospective and current students in making timely progress toward a degree through academic advising and support strategies by utilizing a variety of communication platforms, including in-person, email, phone, Zoom, and Salesforce.

  • Provides individual and group academic advising and interacts with students in support of academic success. Advising prospective and current master’s and doctoral students. Student populations include master’s degrees both online and on-campus.
  • Leads recruitment and enrollment efforts for 4+1 accelerated programs, including advising 4+1 students and coordinating 4+1 information sessions. Works closely and collaboratively with students, faculty, and staff to support academic success. Monitors student academic progress using a variety of technology-based tools (such as customer relationship management and analytics software/tools), application of retention focused strategies, and relevant advising/student development/engagement theories.
  • Utilizes various tools and spreadsheets as needed by academic unit to track student progress; updates as needed, ensuring quality and attention to detail as priority. Utilizes online tools such as Gportal, iPOS, and Accelerated Tracking Tool to monitor and assist students with timely academic progress, course selection, and registration.
  • Reviews and processes of Plan of Study (iPOS) approvals, culminating experience guidance and paperwork. Maintains student records using PeopleSoft, electronic files, and Salesforce. Provides timely and professional communication via email, in-person, Zoom, and phone with students, faculty, and staff to best address questions and concerns.
  • Maintains an openness to new and developing tools utilized across the University to aid in student success and excellent service.
  • Learns and uses multiple systems at same time (such as student record databases, customer relationship management systems, degree progress tools, appointment systems, analytics software/tools). Utilizes collegial interpersonal skills and an ability to communicate effectively in person, writing, and by phone; establishes and maintains effective professional working relationships.
  • Proactively monitors student academic performance; addresses, responds to, and works to resolve student concerns, questions, or issues; collaborates closely with students to identify all academic options including, but not limited to: degree programs, extracurricular activities, clubs/organizations, research, and internships that align with academic and career goals; and non-academic options including: student health, counseling & consultation, and career services. Interprets and explains university, college, and school-level academic policies and procedures to students, faculty, and staff.
  • Works with diverse student populations and has foundational understanding of the needs and differences of these various groups.
  • Acts as a college/department/school representative to current and prospective students, faculty, staff, and external groups on issues related to academic success.
  • Works to ensure ongoing satisfaction for students with their program and degree progress, provides follow up to ensure satisfaction with and effectiveness of services, and utilizes a variety of university data and programmatic direction to promote student academic success.
  • Develops and presents workshops or presentations for a variety of topics (orientation, prospective students, 4+1 pathway students, iPOS workshop, PhD events)


Minimum Qualifications

Bachelor’s degree AND one (1) year or more previous experience in one or more of the following: advising, student recruitment/retention or related student services utilizing a proactive and innovative approach which results in demonstrated outcomes in retention, graduation, and academic planning; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.


Desired Qualifications

  • Evidence of a master’s degree, related area appropriate to this position preferred
  • Two or more years previous experience in one or more of the following: advising, student
  • recruitment/retention, or related student services. Experience working with academic advising; graduate student advising preferred
  • Experience working with diverse populations and working with specific student populations, including international students and online students Experience in using organizational skills and the ability to multitask and adapt to changing priorities and projects
  • Evidence of effective verbal and written communication skills, including by phone, email, in-person, and video.
  • Experience in offering high-level, fast paced customer service in a student services environment that prioritizes the success of a student in their approach to academic advising
  • Experience in developing and maintaining professional working relationships while working in a team environment
  • Experience in designing presentation materials, delivering presentations, and organizing/planning special events
  • Experience with a student information system (i.e. Peoplesoft) and student degree auditing reports (i.e. DARS, iPOS)
  • Experience with computer programs including the internet, Microsoft Office applications (Word, Excel, PowerPoint, Outlook), Google Drive applications
  • Experience with data retrieval and analysis (i.e. Analytics, WorkSpace, MyReports)


Working Environment

  • Working environment activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse
  • Required to stand for varying lengths of time and walk moderate distances to perform work
  • Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds
  • Regular activities require ability to quickly change priorities, which may include and/or are subject to resolution of conflicts.


Department Statement

The Polytechnic School, one of the seven Ira A. Fulton Schools of Engineering at Arizona State University, focuses on hands-on learning through creating things and solving real-world challenges through student, faculty and industry collaborations. We believe how you learn and teach is as important as what you learn and teach. The school’s academic facilities are among the best that ASU has to offer and were designed specifically to support the learning and discovery environment.


The Polytechnic School is located on ASU’s Polytechnic campus in Mesa, Arizona and boasts some of the most innovative engineering and technology programs in the country and thrives under the guidance of more than 100 faculty members who have expertise in some of the most important technological challenges that society faces. Many members of the faculty bring considerable industry experience into their classrooms and labs, further enhancing the student experience and research opportunities available. The Polytechnic School’s research program focuses on transforming discoveries into practical, real-world use and enterprise. Our campus alone is home to more than 30 laboratories — some of the most advanced learning laboratories available to students on any university campus in such as robotics, manufacturing, engineering education, environment, energy, systems engineering and human systems engineering.


ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.


ASU is a tobacco-free university. For details visit


Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.


Notice of Availability of the ASU Annual Security and Fire Safety Report

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.


Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit


ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.


Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.


Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.


Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.


Resume and cover letter should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.


ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.


Only electronic applications are accepted for this position.


IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.


To apply please go to see Req Id# 72802BR


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