Tester/ Counselor

Description/Job Summary

Under the supervision of the Director of Adult Basic Education and Literacy Services, the Tester / Counselor is responsible for the daily operation of the Workforce Development and Continuing Education Testing Center.

Responsibilities/Duties

Essential Job Functions:

• Assists with ABE/GED® and Community ESL testing and registration.
• Monitors and distributes resource materials to adjunct faculty and staff.
• Assists with telephone inquiries regarding ABE/GED® programs and student enrollment.
• Conducts quality checks for student registration and enrollment forms.
• Submits student registration forms to the registration staff.
• Perform other duties as assigned.

Scope of Responsibility:

• The Tester/Counselor knows the formal and informal departmental goals, standards, policies and procedures as it relates to student testing and counseling for the division and the college at large. The Tester/Counselor is sensitive to the interrelationship of both people and functions within the department.

Decision Making:

• On a regular basis, the Tester/Counselor exercises administrative judgment and assumes responsibility for decisions, consequences, and results having an impact on people and quality of services within the functional area.

Communication:

• The Tester/Counselor exchanges non-routine information using tact and persuasion as appropriate. Good oral and written communication skills are required.

Physical Requirements:

• Sitting in normal seated position for extended periods of time.
• Reaching by extending hand(s) or arms in any direction.
• Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard.
• Ability to see within normal parameters.
• Ability to hear within normal range.
• Ability to move about.

Required Qualifications

Education:

• High School Diploma or general equivalency diploma.

Experience:

• 1-3 years of professional work experience.
• Experience in a higher education setting and knowledge of State policies and practices preferred.
• Knowledge of CASAS and TABE assessments preferred
• Knowledge of all LACES data elements
• Strong organizational skills with attention to detail required.
• Excellent oral and written communication skills with a focus on customer service.
• Experience working in a multi-cultural community college environment a plus.