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Branch/Department Manager

Syracuse University
New York, United States
Salary Not Specified
Posted date
Oct 14, 2021

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Position Type
Administrative, Business & Administrative Affairs, Business & Administrative Support, Computer Services & Information Technology, Other Business & Administrative Affairs, Auxiliary Services
Employment Type
Full Time
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Posting Details

Job # 037635 Department Code 36301-1600 Department Bookstore-Main Job Title Branch/Department Manager Location Syracuse, NY Pay Range Commensurate with Experience Staff Level S4 FLSA Status Exempt Hours
Standard University business hours

8:30am – 5:00pm (academic year)

8:00am – 4:30pm (summer)

Hours may vary based on operational needs. Job Type Full-time Campus Syracuse, NY Unionized Position Code Not Applicable Job Description
Under the direction of the Operations Manager and dotted responsibility to the Director, the incumbent will be instrumental in the daily operations of the Campus Store, the Dome Shop and other affiliated retail outlets.
The incumbent will oversee all operational functions, inventory control, sales, hiring, as well as ongoing development of a diverse team.
Create processes, set productivity parameters, and implement directives to support operational efficiency and growth.
Develop and deliver strategic plans for online, Dome and in store sales.
Work collaboratively with store managers and executive leaders to improve the customer experience.
Work on store level HR related issues. Organize and oversee the website fulfillment process and develop initiatives related to retail fulfillment, including process and tool development.
Ensure that the Campus Store and Dome Shop is fully staffed with the right number of people with the right talent to meet standard work expectations.
Supervise the Customer Service Coordinator and ensure that coverage is scheduled to optimize productivity and efficiency.
Review reports that detail profit and loss, sales, shrink, and labor data; provides verbal or written summary to upper management regarding any related issues.
Assume Operations Managers role in their absence. Qualifications
College Degree required. 5+ years in related position with strong and expert proficiency with MS Office applications, hardware, and software maintenance. Experience with Business Operating Systems required. Oracle NetSuite Enterprise System required. Point of Sale ( POS ) experience required. Experience in a fast-paced retail environment with web fulfillment required. Job Specific Qualifications
Strong written and verbal communication skill.
Organized, superior time management skills, and self-direction. Experience with NetSuite Enterprise system required and maintenance of an enterprise solutions. Strong problem-solving skills with an emphasis on software knowledge, installations, and use. Experience with cloud services.
Skill to interact and communicate positively with other staff and customers. Ability to create clear and effective policy and disseminate the information.
Skill and ability to handle stressful situations, multiple deadlines in a calm professional manner. Knowledge and ability to effectively utilize equipment in daily routines as well as unforeseen emergencies. Responsibilities
  • Formulate strategies to improve departmental performance and retail operations in the Campus Store, Dome Shop, and online marketplace.
  • Incumbent must routinely monitor financial results comparing merchandise categories to prior year and budget including the following Key Performance Indicators (KPIs): Sales (physical retail & online ecommerce), price changes (markups & markdowns), gross margin and GMROI, correct inventory levels and turns, operational expenses, contribution to campus, etc.
  • Work with area Managers to ensure accurate sales processes are being conducted.
  • Create and document effective processes, set productivity parameters, and implement directives to support operational efficiency and growth to achieve positive KPIs.
  • Develop and deliver strategic plans for online and in store sales.
  • Create effective workflows and improve logistics to satisfy customer demands, reduce errors and redundancy.
  • Supervise the Customer Services Coordinator, the Dome Merchandise Supervisor and Office Coordinator, and direct the labor requirements for the operation of a successful Campus and Dome store. Responsibilities include managing and leading a team of salaried and hourly colleagues, coaching, and mentoring the team to ensure performance objectives of the Store Operations are met.
  • Planning and assigning work for staff in accordance with the organization’s policies.
  • Assesses staff competency and proficiency; identifies staffing needs. Work closely with Sr. Management team to set and/or implement policies, procedures, and systems.
  • Follow through with implementation when necessary. Develop, and manage performance of direct reports.
  • Responsible for the supervision of full-time and student employees working in the web fulfillment area.
  • Ensure the accurate web fulfillment of textbooks, college apparel and gifts; this includes a high volume of orders during the start of each semester, promotions and throughout the holiday season.
  • Develop processes and staff to manage the web and create fulfillment strategies that align with the goals of our sales, purchasing, and inventory teams.
  • Create effective logistics and service standards to fill a customer order quickly and correctly. Monitor site performance, define optimal end user shopping experience.
  • Make improvements in processes and in the system to efficiently run the area.
  • Maintain consistent communication with the Store Buyers and Marketing Department on inventory levels, reorders, and merchandise assortment.
  • Develop action plans to improve overall store profitability and success of the web store.
  • Manage appropriate and required POS hardware and software keeping it up to date and functioning, suggesting upgrades as appropriate to facilitate in store and online sales.
  • Serve as a store expert user on the point of sale ( POS ) and enterprise system.
  • Ensure safe and efficient operations.
  • Evaluate issues and propose solutions with appropriate staff member.
  • Create operations protocols to have system work at optimum level.
  • Enhance the operational procedure, systems, and principles to ensure correct running of the system, especially pertaining to business processes, enhanced reporting.
  • Regularly develop training sessions with the introduction of new or updated software.
  • Work collaboratively with the Applications Specialist and Data Services to ensure enterprise system is running according to plan.
  • Evaluate current procedures and practices for accomplishing department objectives and develop and implement improved procedures and practices relating to system usage to maximize its sales and inventory abilities.
  • Other Duties as assigned.
Physical Requirements
Not Applicable Tools/Equipment
Not Applicable Application Instructions
In addition to completing an online application, please attach a resume and cover letter. About Syracuse University
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and nearly 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors and 100 minors offered through 13 schools and colleges; nearly 15,000 undergraduates and 5,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit About the Syracuse area
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal. EEOC
Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities. Commitment to Supporting and Hiring Veterans
Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members. Commitment to a Diverse and Inclusive Campus Community
Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity. Quick Link Job Posting Date 10/14/2021 Application Deadline Full Consideration By Job Category Staff Message to Applicants
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