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Assistant Director, Housing Facilities Custodial Services Operations

University of Colorado Boulder
Colorado, United States
Salary Not Specified
Posted date
Oct 14, 2021

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Position Type
Administrative, Business & Administrative Affairs, Other Business & Administrative Affairs, Facilities Management & Physical Plant, Auxiliary Services, Student Affairs, Residence Life, Executive, Executive Directors
Employment Type
Full Time
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Job Summary

We are seeking applicants for an Assistant Director (AD) for Housing Facilities, Custodial Services Operations! The AD has leadership responsibility for the environmental services and custodial activities for 25 residence halls, 6 family housing complexes, 5 dining rooms, CU Children’s Center, the Chancellor’s Residence, and additional auxiliary buildings. The AD is responsible for the development and management of a $6 million operating budget, personnel and contract services budget, personnel and resource allocation needs, and contribution to HFS critical initiative planning. The position provides a common view across zones within housing controlled buildings to ensure a consistent delivery of services and products to all customers—residents, departmental staff, and campus constituencies. The successful candidate will also be responsible for the hiring and progressive management process for environmental services staff.
The University of Colorado Boulder is committed to building a culturally diverse community of faculty, staff, and students dedicated to contributing to an inclusive campus environment. We are an Equal Opportunity employer, including veterans and individuals with disabilities.

Who We Are

Housing Facilities Services (HFS) is a comprehensive facility management operation that provides around-the-clock support to over 10,000 residents and 20,000 conference guests annually. Services include maintenance, repair, renovation, project management, capital construction, housekeeping, and groundskeeping operations. HFS has approximately 190 full-time employees, as well as approximately 80 part-time and student staff, who all strive to give residents the best living experience possible.

What Your Key Responsibilities Will Be

Planning, Innovation, and New Process Development
  • Lead strategy for the unit, formulate programs and processes to meet objectives, including policy development and implementation, resource planning, staffing, and scheduling associated with breakthrough and continuous improvement initiatives.
  • Review, recommend, approve, and implement equipment, supplies, and materials to optimize customer satisfaction, improve the safety of employees, ensure equal distribution of work, improve quality consistently, and minimize costs.
  • Implement facilities and infrastructure operational improvements to increase service and improve living and learning environments for the residents, staff, and conference guests.
  • Develop and implement preventive cleaning program for residence halls, family housing complexes, and auxiliary buildings.
  • Implement new work management process and associated work management system as deemed feasible. Incorporate updated information in regards to room use type and changes in surfaces in order to maintain accuracy, completeness, and equality in work management system.
  • Develop standards and checklists for cleaning operations, and ensure compliance to standards through root cause analysis and corrective action planning, and execution.
  • As part of HFS Leadership team determine and implement sourcing plan which meets the strategic procurement objectives of HFS, resulting in decreased inventory, consolidation of suppliers, and just-in-time deliveries.

Operations Leadership
  • Manage campus personnel in after-hours/emergency cleaning, and service.
  • Assist associate director in creating vision of organization through the development of custodial supervisors’ goals and performance objectives.
  • Perform planning and performance management for subordinates, administer timecards, vacation requests, training, and equipment requests for organization.
  • Assist associate director in developing and implementing associate recognition programs, ongoing training programs, and communication plans.
  • Maintain consistency in cleaning certification process by personal verification of learned skills of all new employees, including safe operation of custodial equipment, and re-training as required.
  • Help develop and implement programs to increase employee engagement and empowerment.
  • As part of policy deployment of strategic objectives in conjunction with associate directors, develop and implement ways to deploy strategic objectives to individual performance plans.
  • Training oversight of all environmental services staff in equipment use, equipment maintenance, work instructions including standard operating procedures, etc. As vital, training includes hands-on use to demonstrate the safe operation of custodial equipment requiring exertion up to 100lbs of force occasionally.
  • Assistant director is the main point of contact for the zone assigned for Environmental Services for major internal customers, such as Residence Life, Conference Services, Maintenance, and Administration.

Management of Key Performance Metrics
  • Help develop, manage, and track key metrics as part of the HFS assessment initiatives: financial (actuals to budget, unbudgeted expenses, and capital projects), customer service (service level agreements, work orders, customer satisfaction), and operational metrics (cost/student, cost/sq. ft., etc.).
  • Help AD develop, manage, and track budgets for personnel, equipment, tools, vehicles, supplies, and contracts for organization. Respond to customer inquiries and complaints.
  • Evaluate benchmarking information within the cleaning industry and across similar universities; assess trends and determine operational changes based on organizational performance against benchmarks.
  • Participate in the development and implementation of Key Performance Indicators (KPI’s) and Non-Financial Indicators (NFI’s) in alignment with strategic policy deployment.

Human Resource Management, Budget, Finance and Analysis
  • Assist associate director for the development and management of a $6.0 million operating, personnel, and contract services budget in collaboration with the assistant director.
  • Identify expense reduction opportunities throughout HFS. Develop and implement plans to realize the expense reduction.
  • Evaluate staffing requirements, and create models to ensure customer needs are met.
  • Negotiate supply costs, equipment maintenance and repair fees, and contract services expenses.
  • Train, coach, and mentor zone supervisors using constructive and timely feedback to teams and/or individuals, so they can improve their performance.
  • Be responsible for and participate in interviewing, hiring, and training of full-time employees, temporary employees, and student employees. Manage performance issues in a timely and appropriate manner. Ensure staffing levels are optimal.

Environmental Services Operations Management & Customer Service
  • Responsible for risk management planning, training, and assessment of work conditions resulting in reduced staff and student injury and accidents.
  • In conjunction with other HFS leadership, responsible for the development and delivery of a customer satisfaction improvement plan for HFS.
  • Work with associate director to determine strategic outsourcing opportunities (example after-hour calls, and apartment turns).

Compliance, Fire, Life and Health Safety, Environmental Initiatives
  • Ensure emergency action and safety/security plans are current, coordinated and implemented with EH&S, campus police, Facilities Management, and university departments.
  • Work with the associate director for facilities business operations to implement environmental, conservation, and utility savings initiatives.
  • Ensure all operations, systems, policies, and protocols are implemented, followed, supervised for accuracy and timeliness, and support a high commitment to life, safety, and security of students, guests and staff. Ensure staff is trained on all life/safety and security protocols annually or as specified by policy.
  • Implement green products and cleaning procedures that are environmentally supportive.
  • Champion the change in culture to one that has an increased awareness of safety through the use of SafeStart or another comparable philosophy.

What You Should Know

This position is required to be in-person. Our targeted start date is January 3, 2022.

What We Can Offer

The hiring pay range is $76,000 to $94,514. Onboarding assistance is available within Student Affairs division guidelines.


The University of Colorado offers excellent benefits , including medical, dental, retirement, paid time off, tuition benefit and ECO Pass. The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment. Learn more about the University of Colorado Boulder .

Be Statements
Be inspired. Be pioneering. Be Boulder.

What We Require

  • Bachelor’s degree or equivalent combination of education and experience may substitute.
  • At least four (4)+ years of job related experience, including lead or supervision experience.
  • A valid driver's license.

What You Will Need

  • Experienced with Microsoft Office suite of products and work management systems.
  • Experienced with process improvement.
  • Ability to manage a diverse staff.
  • Strong written and oral communication skills.
  • Demonstrated negotiating skills.

What We Would Like You To Have

  • Master's degree from an accredited University in Environmental Science, Business, Public Administration or related field.
  • Five years of supervision experience in operations with an emphasis on customer service.
  • Experience leading people and managing processes in multicultural work environment.
  • Two years of experience developing and implementing continuous improvement initiatives.
  • Experience running budgets and profit/loss of a department.
  • Fire Life Safety Knowledge and experience.
  • Experience in auditing and root cause analysis and corrective action planning for workplace injury.
  • Demonstrated experience in human resource management.
  • Proven experience in strategic and tactical activities.

Special Instructions

To apply, please submit the following materials:
  1. A current resume.
  2. A cover letter that specifically addresses how your background and experience align with the requirements, qualifications and responsibilities of the position.

We may request references at a later time.

Please apply by November 2, 2021 for consideration.

Note: Application materials will not be accepted via email. For consideration, applications must be submitted through CU Boulder Jobs.

Essential Services

This position is designated “essential services.” The incumbent is required to respond to requests for work during campus emergencies (snow, wind, rain, flood and any other natural or man-made event) and report to work for his / her regularly assigned shift during emergency campus closures.

Posting Contact Information

Posting Contact Name: Boulder Campus Human Resources

Posting Contact Email:

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