eLearning Support Specialist I

Job Description

About Embry-Riddle Aeronautical University:

Embry-Riddle Aeronautical University is an independent, culturally diverse institution providing quality education and research in aviation, aerospace, engineering, and other related fields with residential campuses located in Daytona Beach, Florida and Prescott, Arizona. The University’s Worldwide campus provides educational opportunities online and at approximately 130 locations throughout the United States, Asia, Europe, and Central/South America.

As the largest and most comprehensive aviation and aerospace-focused university in the world, Embry-Riddle is a unique institution. Over the past 90 years, the University has evolved with industry to break new ground and produce top-level graduates who serve the ever-changing needs of aviation and aerospace and other STEM-related disciplines. Embry-Riddle offers programs in seven primary fields of study including: Applied Science; Aviation; Business; Computers and Technology; Engineering; Safety, Security, and Intelligence; and Space.

For Academic Year 2020-21, there were over 10,700 undergraduate, graduate, and doctoral students that attended the University’s residential campuses and approximately 32,700 students in total enrolled with the University around the world.

The Opportunity:

The eLearning Support Specialist I position is responsible for the support of virtual course delivery models, to include setup and maintenance of templates, updates and maintenance to live course sections, and telephone and email application support for faculty and students using Embry-Riddle’s Learning Management System (LMS) or the EagleVision virtual classroom. This position provides assistance and support for various Worldwide stakeholders including the Center for Teaching & Learning Excellence, Instructional Design & Development, Dean of Students, academic colleges, students, and staff. The eLearning Support Specialist I provides software testing and support for new academic technology initiatives. They support projects for new technology initiatives and maintain and foster process improvement for existing workflows.

Qualifications

Required Qualifications:

• Associate's degree (Computer Science or related field)
• Three years of experience

Required Skills, Knowledge, Abilities:

• Three years of experience providing eLearning or IT support.
• Highly developed interpersonal and effective communication skills (customer service), including the ability to communicate and support effectively in person, telephone and electronic mail. Must be able to work effectively in a team environment.
• Strong attention to detail and quality control.
• Ability to work independently and use existing resources to problem solve.
• Advanced technical aptitude, including experience with online learning management systems, web development (HTML), web video conferencing software and an understanding of computer hardware, peripherals such as web cameras, and operating systems.
• Must have demonstrated competence with Microsoft Office Suite and web development applications.
• Experience supporting web browsers and how they interface with applications.
• Must have the ability to learn new things, quickly adapt to change, and keep up with the pace of technology.
• Ability to work independently and with cross functional teams.

Preferred Qualifications:

• At least three to five years of experience providing eLearning or IT support.
• Experience working with Canvas Learning Management System.
• Experience using HTML and CSS.
• Working knowledge of Zoom.
• Basic understanding of LTIs/APIs.
• Experience working with academic technologies in the higher educational field.