Salesforce Administrator

Classification Title:

IT Analyst I

Job Description:

The Salesforce Administrator (IT Analyst I) described herein is an entry-level role that, under general supervision of the Manager for the CRM Team within Enterprise Systems (ES), assesses and provides technical solutions to meet business users’ needs. The incumbent works with other CRM Team members to formulate and define system scope and objectives through research and fact-finding combined with an understanding of applicable business systems. With this knowledge, he/she supports existing core business processes and develops or modifies moderately complex information systems. The incumbent communicates with all groups of people (clients, programmers, and management) and provides summary or detailed information, as appropriate, so that each group has the information required to make business decisions. He/she works with all team members within each phase of system development life cycle so that systems or solutions are delivered accurately and on time.

About UF Information Technology

The UF Information Technology division is comprised of seven departments reporting to the Vice President & Chief Information Officer. The departments reporting directly to the VP & CIO are: Academic Technology, Research Computing, Infrastructure & Communication Technology, Enterprise Systems, Information Security Office, Customer Experience & Resource Planning, and the UFIT Business Center. With established governance advisory committees and a set of well-defined, transparent processes aiding decision-making, UFIT strives to provide exceptional IT services in support of UF’s mission. For more information about UFIT and its goals and governance, visit: http://www.it.ufl.edu/vp-cio-office/strategic-plan/ .

Learn more about UFIT at https://it.ufl.edu/ and @GoGatorsUFIT.

About the University of Florida

UF is one of the nation’s top-5 universities and a dynamic and rewarding place to work. The University seeks to recruit and retain a diverse workforce as a reflection of its commitment to serve a diverse global community. Plus, UF is in Gainesville, one of Florida’s most livable cities. Known for its natural attractions (wetlands, forests, springs, wildlife) and cultural offerings (music, theater, visual arts, and historic districts), the area also is gaining a reputation as a thriving hub for high-tech start-ups, as well as invention and research collaborations. We are excited about what’s happening here and know you will want to be a part of it.

UF Information Technology is committed to attracting, hiring, and retaining a diverse workforce and values diversity of thoughts, background, and experience. Achieving a top-5 public university ranking means we make it a priority to employ and work with people with different backgrounds, cultures, abilities, and ethnicities to discover new ways to leverage technology for teaching, learning, research, and the business needs of a comprehensive land-grant institution. We welcome applications from individuals who would bring additional dimensions to the university’s vision and mission.

Expected Salary:

$50,000 – $55,000; commensurate based on education and experience. In addition, the University of Florida offers a very competitive benefits package. https://benefits.hr.ufl.edu/

Minimum Requirements:

Associate's degree; or a high school diploma or equivalent and two years of relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

Preferred Qualifications:

The ideal candidate will possess the following:

• Strong ability to explain complex issues and discuss the trade-offs of potential solutions in non-technical terms
• Ability to manage multiple priorities
• Experience in higher education ID environment
• Salesforce certification(s) (Administrator, App Platform Builder, etc.)
• Participation in each phase of full Salesforce.com life-cycle implementations
• Experience with Marketing Cloud, Pardot, or other marketing automation platforms
• Proven success in progressive expertise in customer experience
• Experience working with a variety of applications including project management

Special Instructions to Applicants:

Applicants are required to submit with their application:

• Cover Letter
• Resume or CV
• Professional References (Minimum of 3)

Application must be submitted by 11:55 p.m. of the posting end date.

Health Assessment Required: No