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College Transition Coordinator

Florida Gulf Coast University
Florida, United States
Salary Not Specified
Posted date
Oct 15, 2021

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Position Type
Administrative, Student Affairs, Admissions, Enrollment, Retention & Registrar, Disabled Student Services, Financial Aid, Other Student Affairs, Student Activities & Services
Employment Type
Full Time
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Job Summary

The College Transition Coordinator collaborates with school districts and community partners to promote a college-going culture and facilitates the transition of high school graduates. Provides cross-functional services in the areas of admissions, registration, financial aid, billing and payments to prospective students, students, parents, faculty, staff and the University community. Provide pro-active and on-the-spot, independent diagnostic support and problem resolution in a broad range of areas and issues.

Florida Gulf Coast University is committed to establishing and maintaining an inclusive working and learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of the campus life reflect a diverse, multi-cultural, and international worldview.

At FGCU, we collectively stand against any individual or group that practices any form of racism, discrimination, intolerance, hate expressions, or disrespect. We are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, religious beliefs, abilities, ages, gender identities, sexual orientations, socio-economic status, cultural traditions, family statuses, and military backgrounds. FGCU strives to hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our University stronger. The University community recognizes the importance of a diverse and inclusive institution and holds these ideals as paramount for the current and future success of the institution.

We seek colleagues who promote and embrace diversity, equity, and inclusion. We encourage individuals from diverse backgrounds to apply for this position as we believe that our University will grow and move forward through a commitment of equality for all.

Job Description

Typical duties may include but are not limited to:

  • Monitors status of admissions processing for freshmen and transfer students from initial point of application through loading of transfer credits
  • Calculates appropriate GPAs for prospective students and ensure all relevant admissions qualifications are met. Gathers student GPA and academic progress information at the end of the first and second semesters of college/technical school.
  • Monitors conditions of admissions.
  • Evaluates transfer coursework, load transfer courses, establish equivalencies, and enhance the equivalency database.
  • Provides customer service via phone, email and click to chat to prospective/current students.
  • Counsels and advise students and parents regarding in-depth financial aid questions concerning FAFSA applications, financial aid eligibility and disbursement of aid, as well as cost of attendance figures, difference and benefits of different aid types and estimated family contribution formulas.
  • Reviews and/or processes transcript request forms, certification letter requests, and financial aid information requests.
  • Assists with Service Indicators and holds from student’s account.
  • Investigates appeals, waivers, and petitions as well as supporting documentation to make decisions, and evaluate and complete appeals to include: Late Registration, Late Payment, Late Installment Fee, Student Service Fee Waiver Requests, e-Bill Exemption, and Late Enrollment.
  • Explains billing details, payment options, and payment deadlines for students. Research and resolve billing questions and discrepancies with Bursar’s Office.
  • Advises and problem-solve with students and university staff on a variety of issues to include enrollment, registration, records, housing, etc.
  • Keeps abreast of University, departmental, federal and state regulations. Exercises authority to implement changes and makes exceptions to students’ records.
  • Continually looks for ways to improve service to students, parents, faculty, staff and the University community.
  • Conducts presentations to students, parents, prospective students, other University and external audiences.
  • Monitors policy, procedure, and student changes, and to ensure accuracy.
  • Participates in developing and implementing new initiatives and programs.

Other Duties:

  • Builds and maintains a collaborative relationship with primary and secondary school administrators, counselors, teachers, student participants, and prospective students.
  • Organizes, coordinates, and participates in CROP and Scholars Program events and activities including college visits for high school seniors.
  • Implements daily and weekly sessions for career and college exploration to meet high school senior student participant needs.
  • Keeps set office hours on Florida Southwestern College (FSW) Campus and Florida Gulf Coast University College (FGCU) Campus.
  • Performs other job-related duties as assigned.

Additional Job Description

Required Qualifications:

Bachelor’s degree from an accredited institution in an appropriate area of specialization.

Two years of professional full-time experience working with at-risk populations similar to the CROP or Scholars’ participants.

Any appropriate combination of relevant education, experience, and/or certifications may be considered.

Preferred Qualifications

Master’s degree from an accredited institution in Guidance, Education, Student Personnel, Human Services, or closely related field.

Background similar to that of the population being served (first generation, low income).

Commitment to the goals of College Reach Out and Scholars programs to serve under-represented students such as first generation and low-income students and their families

Bilingual skills (Spanish or Creole).

Knowledge, Skills, and Abilities:

Knowledge of policies, procedures, and regulations pertaining to the position.

Strong organizational skills and an ability to prioritize and complete simultaneous projects within deadlines.

Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Excellent interpersonal, verbal and written communication skills.

Skill in public speaking and delivering presentations to individuals and groups.

Ability to work successfully as both a member of a team and independently with minimal supervision.

Ability to interpret and apply laws, regulations, policies and procedures consistently.

Ability to provide professional customer service.

Ability to present to large groups.

Ability to interact in a professional manner with a diverse group of staff, faculty, students, and the community in a service-oriented environment.

Ability to maintain confidentiality and discretion at all times.

Ability to thrive in an organization that values the diversity of its student body and workforce and actively promotes equity and inclusion.


Cover Letter


Salary Range:

$34,920 - $40,220 annually

FGCU is an EOE AA /F/Vet/Disability Employer.
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