IT Network & Telecommunications - Entry

Description

Columbia Basin College ('CBC' or the 'College') seeks an IT Network & Telecommunications – Entry who is responsible for ensuring CBC’s IT infrastructure is built to conform to Information Services standards and maximizes use of information technology to enrich and improve student retention and success. The position is responsible for making sure the network and telecommunications infrastructure is planned according to our specifications, installed correctly, easily accessible, reliable, and continues to be an important asset to the College. This position will ensure the campus network serves the needs of the College faculty, staff, students and the general public. The network and telecommunications infrastructure includes our L2 switches, L3 devices and wireless network equipment, as well as the telephone system. This position designs, implements and troubleshoots specialty systems too advanced for general help desk support. This position reports to the Director for Information Services.

This position is open until filled. First consideration will be given to applicants whose complete application has been received by October 24 , 2021 @ 11:59 PM Pacific Time.

Per Governor Inslee’s Proclamation 21-14.1 (Download PDF reader) , state employees and employees of educational institutions must be fully vaccinated. Please note that any offer of employment is contingent upon you providing verification of your vaccine status, having an approved medical accommodation, or having an approved religious accommodation. No start date will be approved until you have either verified your vaccine status or have an approved accommodation. Need more information? Please contact covidvaccinemandate@columbiabasin.edu .

Primary Responsibilities

• Install and configure network switches, routers and firewalls; perform adds, moves and changes to the data networks;
• Perform routine maintenance, updates and optimizations to ensure optimal performance of network equipment;
• Monitor system health and uptime;
• Troubleshoot and resolve hardware and system issues;
• Monitor and configure switch Access Control Lists;
• Maintain documentation of campus data networks using spreadsheets and database software;
• Complete routine maintenance and updates to network equipment;
• Coordinate with campus constituents and outside vendors to address network cabling needs;
• Manage inventories and surplus of network equipment;
• Create documentation for systems and users;
• Coordinate system maintenance/outage windows;
• Install and configure wireless access points;
• Configure, troubleshoot and monitor wireless controllers;
• Monitor the health of wireless system; perform maintenance upgrades on wireless and supporting systems
• Provide support for critical campus systems such as, DNS and DHCP, Palo Alto Firewall and VMWare vSphere System Support and Management;
• Consult with customer to implement, configure and troubleshoot network connectivity and configuration of CNC machines, Process Logical Controllers (PLCs), Automotive diagnostic, and other specialty devices;
• Implement and configure network-dependent building control systems in consultation with CBC facilities staff and third-party vendors;
• Segment devices as appropriate to maintain secure College network;
• Add, remove and change phone accounts as requested;
• Maintain functionality and integrity of E911 system;
• Trace wiring and install phones;
• Collaborate with vendor to upgrade and perform system maintenance;
• Monitor the health of the phone system; troubleshoot system issues independently, engaging contracted vendor support as appropriate; and
• Perform other duties as assigned.

Required Qualifications

• Associate’s degree in a Computer Science or IT-related field from an institutionally accredited college or university;
• Four (4) years of work experience in a computer related field;
• Two (2) years of work experience in IT Infrastructure support; and
• Have and able to maintain a valid US driver's license and clean driving history.

Preferred Qualifications:

• Bachelor’s degree in a Computer Science or IT-related field from an institutionally accredited college or university.
• Six (6) years of work experience in a computer related field;
• Four (4) years of work experience in network administration; and
• Two (2) years of experience in telephone system administration.

Skills & Abilities

Analytical Skills : Synthesize complex or diverse information; collect and research data; use intuition and experience to complement data; design work flows and procedures;

Computer Skills : Maintain a high level of proficiency and accuracy in all duties;

Problem Solving Skills : Identify and resolve problems in a timely manner; gather and analyze information skillfully; develop alternative solutions; work well in group problem solving situations; use reason even when dealing with emotional topics;

Technical Skills : Assess own strengths and weaknesses; pursue training and development opportunities; strive to continuously build knowledge and skills; share expertise with others;

Customer Service Skills : Manage difficult or emotional customer situations; respond promptly to customer needs; solicit customer feedback to improve service; respond to requests for service and assistance; meet commitments;

Oral Communication : Ability to speak clearly and persuasively in positive or negative situations; listen and get clarification; respond well to questions; demonstrate group presentation skills; participate in meetings; and

Written Communication : Write clearly and informatively; edit work for spelling and grammar; vary writing style to meet needs; present numerical data effectively; able to read and interpret written information.

TERMS OF EMPLOYMENT:

This position is a twelve (12) month, full-time, overtime exempt, represented, classified staff position. The typical work hours for this position are Monday through Thursday from 7:00 a.m. to 4:30 p.m. and Friday from 7:00 a.m. to 12:00 p.m.; however, must be available to work a flexible schedule when prior notice is given by the College. This position is available immediately.

PROCESS NOTE:

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.

Additionally, pursuant to RCW 28B.112.080, applicants must declare whether they are the subject of any substantiated findings of sexual misconduct in any current or former employment or are currently being investigated for, or have left a position during an investigation into, a violation of any sexual misconduct policy at the applicant’s current or past employer. By law, post-secondary education institutions cannot hire an applicant who refuses to declare the existence or non-existence of an investigation or findings subject to this statute.

**Please note that selected interview candidates will be subject to supplemental testing that will measure skills and abilities related to this position (e.g., Computer Skills, Problem Solving Skills, MS Office Simulation [Excel, PowerPoint, Outlook, and Word], Customer Service, etc.).

CONDITIONS OF EMPLOYMENT:

In the interest of providing a healthy, safe and secure educational and work environment, and in order to meet the requirements of federal legislation, it is the policy of Columbia Basin College to maintain an alcohol and drug-free workplace for our employees and students.

If you are hired, you will need to provide proof of identity and documentation of U.S. citizenship or appropriate authorization to work in this position as required by the Immigration Reform Control Act of 1986.

Columbia Basin College operates under an approved affirmative action plan and encourages applications from persons of color, women, veterans and persons of disability. The Human Resources Office is accessible to those with disabilities. If you need accommodation in application or employment, contact the Human Resources Office at (509) 542-4740.

OTHER JOB ELEMENTS:

The physical demands and work environment characteristics described below are representative of those that must be met and may be encountered by an incumbent when performing the essential functions of the position. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.

PHYSICAL DEMANDS:

While performing the duties of this position, the employee is frequently required to sit, stand, bend, kneel, stoop, communicate, reach, and manipulate objects. The position requires mobility, including traveling between buildings on campus. Duties may involve moving materials weighing up to 30 pounds on a regular basis such as papers, files, boxes, equipment, computers, etc., and rarely requires moving materials weighing over 30 pounds. Manual dexterity and coordination are required while operating equipment such as computer keyboard, monitor, projector, calculator, printer, and standard office equipment.

WORKING CONDITIONS/WORK ENVIRONMENT:


Work environment includes classroom, lab, office, or other setting as appropriate. The noise level in the work area is typical of similar environments with personal interruptions and background noises.

UNION CLAUSE:

This is a bargaining unit position represented by the Washington Public Employees Association (WPEA). Internal promotional, transfer and voluntary demotion applicants who have skills and abilities to perform the duties of the position will be considered prior to consideration of other applicants.