Cloud Systems Analyst

Cloud Systems Analyst

Job No: 496806
Position Type: full-time
Location: Lewisburg, PA
Categories: Library & IT

Library & Information Technology (L&IT) at Bucknell is a unified organization that has evolved dramatically, shedding over time many of the distinctions that frequently separate university library and information technology departments. L&IT takes pride in its accomplishments and its important role at Bucknell. Staff members are committed to professionalism, excellence and service through: innovation and creativity; collaboration; diversity and inclusion; integrity; trust and trustworthiness; and communication and transparency.

The primary responsibility of the Cloud Systems Analyst is to support, implement, administer and maintain a portfolio of Bucknell software applications, running in the Cloud, on-premise, or in a SaaS environment. These applications support the various needs and functions of University users, departments, and colleges. Maintenance includes understanding user needs and expectations, monitoring, troubleshooting, fixing issues that arise, contacting and escalating to software vendors and/or other internal technical resources as deemed appropriate. The Cloud Systems Analyst will perform access and security control for assigned systems. Responsibilities also include planning, coordinating, and executing on enhancements and upgrades as and when needed.

The Cloud Systems Analyst is a member of the Systems and Operations team and will work collaboratively with other Systems Analysts and Systems Engineers on the team, as well as others within Enterprise Technologies and L&IT. The Systems and Operations team reports to the Associate Director of Enterprise Technologies Systems and Operations.

All L&IT staff members are expected to contribute to Bucknell's commitment to diversity, equity and inclusion.

Job Duties:

• Serve as a technical expert on a team supporting University-hosted and cloud-based applications, systems, and storage solutions.
• Provide expertise on cloud service platforms including but not limited to AWS.
• Apply technical knowledge to be a resource for all areas of the University community on implementation of applications, solutions, and security tools.
• Follow best practices toward the installation, implementation, maintenance, and support of software.
• Coordinate with other Systems Analysts, Systems Engineers, Database Administrators, Software Engineers, Information Security, and other IT staff to troubleshoot system related problems and complete projects.
• Manage the security access setup of systems and applications, and coordinate with the Information Security team regarding incidents and audits. Respond to requests to address auditor recommendations and comply with set standards and goals.
• Monitor applications and take corrective action to prevent or minimize system downtime.
• Coordinate enhancements and upgrades to the applications with users, other L&IT staff, and vendors as needed to meet the institution's needs.
• Test and evaluate vendor patches and new releases, following change-control and vendor-recommended best practices and procedures related systems.
• Partner with functional areas through evaluation and testing of vendor patches and new releases, following change-control and vendor-recommended best practices and procedures.
• Function as a technical contact with hardware and software vendors as appropriate.
• Document FAQs, update Knowledge Base articles, create Standard Operating Procedure (SOP) instructions, create user documentation and train personnel on new applications.
• Perform testing, validation, monitoring and backups.
• Convert users' functional requirements into technical requirements, and workable, supportable solutions that meet the users' needs.
• Coordinate data security, data integrity, and data backup of the University's central computer and communication resources.
• Assist in the planning, design, and development of projects that enhance and develop areas of computing support including computing facilities, hardware and software resources, and policies and procedures.
• Assist in the design, installation, implementation, documentation, and maintenance of the College's backup and disaster recovery processes.
• Appropriately utilize the University's project and ticketing system.
• Stay abreast of emerging products and technologies and maintain skills through formal and informal training, networking, and event attendance.
• Manage projects throughout the lifecycle, coordinate resources, manage communications, work with vendors, and provide technical support where needed.
• Comply with university computing and data security standards.
• Maintain, respect, and protect the confidentiality of information held within or transferred across the University's computer and communication resources in any format.
• Follow all University policies and procedures and assist in ensuring the compliance to said policies, especially as they relate to security and technology.
• Perform other related duties as assigned.

Minimum Qualifications:

• Bachelor's degree and three years of experience in a systems operations focused role OR a minimum of seven years of combined experience and education.
• Demonstrated technical expertise in leveraging cloud concepts.
• Experience optimizing best practices for application and system design and administration.
• Demonstrated experience with one or more the following: AWS, Google Cloud Platform, VMWare, Azure, Cloud Essentials, or equivalent cloud platform.
• Knowledge of relational databases and SQL reporting tools
• Familiarity with networking concepts (TCP/IP, DNS, DHCP, VPN)

Other Requirements:

• Enthusiasm for learning new software tools, operating systems, network applications, etc.
• Strong multi-tasking and prioritization skills.
• Strong interest in creative problem solving, the application of emerging technological standards, and providing functional, high quality services.
• Strong analytical and problem solving skills with the ability to work both independently and collaboratively in a dynamic and demanding environment.
• Demonstrated ability to work closely with a wide range of people, including students, faculty, and staff, possessing a wide variety of skills.
• Strong organizational skills and a detail-oriented mentality.
• Customer and team oriented.
• Strong communication skills.
• Experience using troubleshooting techniques to resolve application related problems.
• Observation of confidentiality of work related information and materials.
• Ability to perform duties with little supervision.
• Demonstrated initiative and judgment.
• Excellent creative thinking skills with emphasis on developing innovative solutions to solve complex problems that may not have one clear answer.
• Strong leadership and relationship management skills.
• Analytical ability to integrate and interpret data from diverse sources to identify solutions.
• Excellent time management, functional organizational skills, and attention to detail to manage a variety of tasks and to meet department deadlines and complete time sensitive projects.
• Ability and willingness to occasionally work off-hours or flex schedule to resolve application issues or problems, respond to emergency situations, or perform planned outages and upgrades.

Preferred Qualifications:

• Relevant certifications in cloud and/or on-premise computing technologies
• Hands-on technical experience in the cloud administration
• Proven technical methods in solving cloud issues involving IT environments
• Working knowledge or proficiency in application programming languages
• Experience with Windows and/or Unix/Linux operating systems and related scripting languages
• Experience in troubleshooting enterprise level applications and operating systems
• Ability to develop, test, evaluate, and maintain multi-tiered production environments on and off premise
• Familiarity with the best security practices and standards such as NIST 800-171, 800-53, PCI DSS, FERPA, GLBA, HIPAA, etc.
• Database administration experience (Oracle, SQL Server, MongoDB, Aurora, etc.)
• Understanding of networking systems across on-premise, cloud, or SaaS environments
• Familiarity with the academic and business processes of higher education and the interrelationships between departments, data, and systems

Work Type:
full-time


To apply, visit https://careers.bucknell.edu/en-us/job/496806/cloud-systems-analyst

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