Office of Financial Aid
Commensurate with experience
Standard University business hours
8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)
Hours may vary based on operational needs.
Unionized Position Code
The Service Provider has primary responsibility for receiving and
screening all inquiries to the Office of Financial Aid &
Computer skills, including data entry and basic MS Word, Excel and
Access are essential. The Service Provider should demonstrate
commitment in providing high quality services and ability to work
in a collaborative, results driven environment.
Associates degree with 1-2 years minimum office experience
Must be able to function as a team member in a high-volume,
high-stress, flexible work environment as well as the ability to
perform tasks independently.
Job Specific Qualifications
- Requires effective articulation and customer service skills to
disseminate financial aid information. Attention to detail and
confidentiality are essential.
- Reasonable experience in office procedures, Microsoft Office,
and data entry is necessary performing such tasks with
- Excellent customer service skills required.
- Apply authoritative knowledge of FERPA .
- Provide support to students and parents for web-based
- Participate in hiring and training of new staff.
- Continuously evaluate and identify opportunities to drive
process improvements that positively impact the students/staff
- Ability to communicate clearly and professionally, both
verbally and in writing.
- Have a pleasant, patient and friendly attitude.
- Strong detail orientation and communication/listening
- Ability to work in fast-paced environment with a high volume of
telephone contact necessary. Experience with PeopleSoft preferred.
Financial aid experience a plus.
Direct and/or respond to inquiries by phone, in person, mail or
email with prompt, efficient and courteous attention. Four service
providers at the front line answer a total of 48,639 telephone
calls, see 10,242 visitors and responds to 14,856 electronic
contacts to the office. |
Supports Assistant Director of External Resources with processing
700 paper and online state grant and Tuition Exchange
certifications for new and returning students. Completes and
submits cost of attendance and enrollment forms for outside
scholarships including study abroad in a timely manner. Research
and post outside scholarships for the scholar listserv, provide
scholar information for newsletters and the Office Financial Aid
and Scholarship Programs website.
Other duties as assigned
In addition to completing an online application, please attach a
resume and cover letter.
About Syracuse University
Syracuse University is a private, international research university
with distinctive academics, diversely unique offerings and an
undeniable spirit. Located in the geographic heart of New York
State, with a global footprint, and nearly 150 years of history,
Syracuse University offers a quintessential college
The scope of Syracuse University is a testament to its strengths: a
pioneering history dating back to 1870; a choice of more than 200
majors and 100 minors offered through 13 schools and colleges;
nearly 15,000 undergraduates and 5,000 graduate students; more than
a quarter of a million alumni in 160 countries; and a student
population from all 50 U.S. states and 123 countries. For more
information, please visit www.syracuse.edu.
About the Syracuse area
Syracuse is a medium-sized city situated in the geographic center
of New York State approximately 250 miles northwest of New York
City. The metro-area population totals approximately 500,000. The
area offers a low cost of living and provides many social,
cultural, and recreational options, including parks, museums,
festivals, professional regional theater, and premier shopping
venues. Syracuse and Central New York present a wide range of
seasonal recreation and attractions ranging from water skiing and
snow skiing, hiking in the Adirondacks, touring the historic sites,
visiting wineries along the Finger Lakes, and biking on trails
along the Erie Canal.
Syracuse University is an equal-opportunity, affirmative-action
institution. The University prohibits discrimination and harassment
based on race, color, creed, religion, sex, gender, national
origin, citizenship, ethnicity, marital status, age, disability,
sexual orientation, gender identity and gender expression, veteran
status, or any other status protected by applicable law to the
extent prohibited by law. This nondiscrimination policy covers
admissions, employment, and access to and treatment in University
programs, services, and activities.
Commitment to Supporting and Hiring Veterans
Syracuse University has a long history of engaging veterans and the
military-connected community through its educational programs,
community outreach, and employment programs. After World War II,
Syracuse University welcomed more than 10,000 returning veterans to
our campus, and those veterans literally transformed Syracuse
University into the national research institution it is today. The
University’s contemporary commitment to veterans builds on this
historical legacy, and extends to both class-leading initiatives
focused on making an SU degree accessible and affordable to the
post-9/11 generation of veterans, and also programs designed to
position Syracuse University as the employer of choice for military
veterans, members of the Guard and Reserve, and military family
Commitment to a Diverse and Inclusive Campus Community
Syracuse University maintains an inclusive learning environment in
which students, faculty, administrators, staff, curriculum, social
activities, governance, and all other aspects of campus life
reflect a diverse, multi-cultural, and international worldview. The
University community recognizes and values the many similarities
and differences among individuals and groups. At Syracuse, we are
committed to preparing students to understand, live among,
appreciate, and work in an inherently diverse country and world
made up of people with different ethnic and racial backgrounds,
military backgrounds, religious beliefs, socio-economic status,
cultural traditions, abilities, sexual orientations and gender
identities. To do so, we commit ourselves to promoting a community
that celebrates and models the principles of diversity and
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