Assistant Director for IT Infrastructure and Security

Description

Columbia Basin College ('CBC' or the 'College') seeks an Assistant Director of IT Infrastructure who will work closely with the Director of Information Services to establish infrastructure direction and goals. The Assistant Director for IT Infrastructure & Security is responsible for providing leadership and technical expertise for the daily operations of the IT Infrastructure & Security team. This position develops, implements and maintains processes and procedures to ensure the delivery of reliable, highly-available, and secure network, communications, storage, and back-end computing resources to the college. The Assistant Director for IT Infrastructure & Security ensures the quality of infrastructure services delivered to the campus is maintained at acceptable levels, including managing incident response and escalations, as well as planning for future growth and disaster recovery. This position ensures appropriate security controls are in place to safeguard those systems, including but not limited to digital files and vital electronic infrastructure, and responds to computer security breaches and viruses. This position will communicate and consult regularly with other Information Services (IS) staff, to ensure operational requirements are being met.

The Assistant Director for Infrastructure & Security works in a team environment with the rest of IS leadership to provide appropriate levels of IT support to meet the needs of the campus. This position will be responsible for planning and supervising the day-to-day operations of classified employees, and will act as a mentor to student employees. This position reports to the Director of Information Services.

This position is open until filled. Priority consideration will be given to applicants whose application has been received by November 14, 2021 at 11:59 PM Pacific Time.

Per Governor Inslee’s Proclamation 21-14.1 (Download PDF reader), state employees and employees of educational institutions must be fully vaccinated. Please note that any offer of employment is contingent upon you providing verification of your vaccine status, having an approved medical accommodation, or having an approved religious accommodation. No start date will be approved until you have either verified your vaccine status or have an approved accommodation. Need more information? Please contact covidvaccinemandate@columbiabasin.edu .

Primary Responsibilities

• Develop a team environment that exhibits and promotes the values of service, teamwork, and accountability;
• Manage the daily operations of the IT Infrastructure and Security team to establish and maintain efficient distribution of responsibilities, ensure that projects are adequately staffed, incident reports are responded to and resolved in a timely manner, and new project and resource requests are handled efficiently and effectively;
• Provide direct operational support for all physical, virtualized and cloud-based server and storage infrastructure;
• Oversee optimal, secure operation and support of all network and telecommunications infrastructure;
• Establish and maintain procedure documentation and change management processes for IT Infrastructure systems;
• Develop, document and review metrics and assessments for IT Infrastructure and Security team activities;
• Oversee professional development of the IT Infrastructure and Security team, including coaching, training and annual performance evaluation;
• Ensure all security standards are reviewed yearly and deficiencies are remediated; conduct a comprehensive independent IT security audit once every three years per state standards;
• Ensure compliance with the latest Washington State Office of the Chief Information Officer (OCIO), State Board of Community & Technical Colleges Information Technology Division (SBCTC-ITD) and other applicable security standards (i.e., FERPA, HIPAA, PCI, etc.), document and update security practices as necessary;
• Approve and deploy security awareness training for all staff and faculty; present monthly security awareness training for new employee orientation;
• Act as the central point of contact for all IT security incidents and be the primary point-of-contact for external law enforcement agencies when investigating breaches in security;
• Monitor and manage Intrusion Prevention System (IPS);
• Maintain and test the IT Disaster recovery plan annually;
• Perform internal audits of server, desktop and network systems and remediate any deficiencies;
• Monitor system logs to identify infected systems; perform remediation by discovering the source of infections and working with staff to prevent future infections; clean systems or pass to other Information Services staff to have the system reimaged;
• Manage and maintain the patch management system;
• Verify base images meet security standards;
• Work with the IS leadership team to investigate, research, and resolve escalated customer issues;
• Work collaboratively with the IS leadership team on the development of IS policies, procedures and service level agreements;
• Actively participate in campus committees and activities;
• Actively participate in continuing education and professional development to maintain and upgrade skills and knowledge;
• May assume the duties of the Director of Information Services in their absence; and
• Perform other related duties as assigned.

Required Qualifications

• Bachelor’s degree in Computer Science, Information Management, Cyber Security, or a related field from an institutionally accredited college or university;
• Five (5) years of relevant work experience designing, implementing and maintaining IT systems;
• Two (2) years of relevant experience administering Windows server and Microsoft Active Directory environment;
• Two (2) years of relevant IT security work experience demonstrating a strong understanding of IT security processes, technologies, standards and best practices;
• One (1) year of supervisory experience leading a diverse, technical team;
• Knowledge of current information security laws and accepted industry practice; and
• Project management skills.

Preferred:

• Master’s degree in Computer Science, Information Management, Cyber Security, or a related field from an institutionally accredited college or university;
• Experience working in an education or government environment;
• Two (2) years of relevant work experience designing, implementing and maintaining Microsoft Office 365 and OneDrive environment;
• Two (2) years of relevant work experience designing, implementing and maintaining a virtual desktop infrastructure (VDI).

COMPETENCIES:

Departmental Management : Ability to effectively and efficiently manage a department including all related administrative and supervisory functions involving personnel and budget management;

Project Management : Manage projects by focusing attention on key priorities; evaluate approaches, determine feasibility, and adjust plan as needed; develop plans, coordinate projects and teams; communicate changes and progress; complete projects on time and on budget; perform well without direct supervision; do complex work independently; follow tasks through to completion;

Quality Management : Set clear quality requirements; measure key outcomes; improve processes, products, and services;

Leadership : Lead through influence, rather than authority, and take ownership and accountability for the area of responsibility and decisions made; demonstrate confidence within area of expertise – promote a cooperative work environment; ability to appropriately apply leadership techniques to motivate, develop and guide employees;

Conceptual Thinking : Have the ability to understand a situation or problem by identifying patterns or connections, and addressing key underlying issues; use past professional or technical training and experience, creativity, inductive reasoning, and intuitive processes to find potential solutions or valuable alternatives that may not be obviously related or easily identified; think 'outside the box';

Oral & Written Communication: Speak clearly and persuasively in positive and negative situations; listen and get clarification; respond well to questions; demonstrate group presentation skills; participate in meetings; structure and convey information clearly and effectively through both formal and informal documents; review and edit written work constructively; ability to tailor to audience in mind;

Student Centered : Attention, interest, activities and efforts are centered upon the best interest of students; create and support an environment that enables learners to achieve their personal, academic, and professional goals; provide courteous and helpful responses to all customers, whether they be students, general public or employees from another department;

Support for Diversity, Equity and Inclusion : Reflecting CBC's mission, vision and values, support initiatives that expand the human qualities that differentiate our workplace and educational setting. Demonstrate and advocate an understanding of differences, open mindedness, compassion, sensitivity and interest in differing viewpoints given the diverse population and show a deep commitment to the involvement of colleagues, students and community members to student experience and success honoring freedom of expression as fundamental to personal, professional and organizational growth;

Accountability : Accountable for own actions, decisions, errors, mistakes and/or failures to act when appropriate; accept responsibility when given, understand what duties employee is responsible for and can be counted upon to carry out those responsibilities; and

Teamwork : Demonstrate a willingness to work with, and help others in completing job assignments, the ability to accept constructive criticism, and to cooperate with fellow employees and supervisors; demonstrate alignment with the 'Yes And' culture, (e.g., being present and listening, making each other look good, embracing change and failure and choosing positivity).

TERMS OF EMPLOYMENT:

This is a twelve (12) month per year, full-time exempt position. The standard work hours will be Monday through Thursday 7:00 a.m. to 4:30 p.m., and Friday 7:00 a.m. to 12:00 p.m.; however, work hours may vary due to work demands and some evening and weekend work may be required. This position is overtime exempt.

PROCESS NOTE:

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.

Additionally, pursuant to RCW 28B.112.080, applicants must declare whether they are the subject of any substantiated findings of sexual misconduct in any current or former employment or are currently being investigated for, or have left a position during an investigation into, a violation of any sexual misconduct policy at the applicant’s current or past employer. By law, post-secondary education institutions cannot hire an applicant who refuses to declare the existence or non-existence of an investigation or findings subject to this statute.
CONDITIONS OF EMPLOYMENT:

In the interest of providing a healthy, safe and secure educational and work environment, and in order to meet the requirements of federal legislation, it is the policy of Columbia Basin College to maintain an alcohol and drug-free workplace for our employees and students.

If you are hired, you will need to provide proof of identity and documentation of U.S. citizenship or appropriate authorization to work in this position as required by the Immigration Reform Control Act of 1986.

Columbia Basin College operates under an approved affirmative action plan and encourages applications from persons of color, women, veterans and persons of disability. The Human Resources Office is accessible to those with disabilities. If you need accommodation in application or employment, contact the Human Resources Office at (509) 542-4740.

OTHER JOB ELEMENTS:

The physical demands and work environment characteristics described below are representative of those that must be met and may be encountered by an incumbent when performing the essential functions of the position. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.

PHYSICAL DEMANDS:

While performing the duties of this position, the employee is frequently required to sit, stand, bend, kneel, stoop, communicate, reach, and manipulate objects. The position requires mobility including the ability to move materials. This position often requires moving materials weighing up to five pounds on a regular basis such as files, books, office equipment, etc. and infrequently weighing up to 50 pounds for some work such as installation of server equipment. Manual dexterity and coordination are required over 50% of the work period, for operation of equipment such as computers, peripheral and interface equipment, and other standard office equipment.

WORKING CONDITIONS/WORK ENVIRONMENT:

Usual office working conditions. The noise level in the work area is typical of most office environments with telephones, personal interruptions, and background noises.