A Community College District in Puyallup and Lakewood,
invites applications for the position of:
JBLM Testing and Enrollment Specialist (Program Specialist 2)
SALARY: $3,294.00 - $3,792.00 Monthly
$39,528.00 - $45,504.00 Annually OPENING DATE: 10/13/21 CLOSING
DATE: 11/01/21 05:00 PM POSITION SUMMARY:
Effective August 30, 2021, Pierce College will be a
“fully vaccinated campus” under the state’s higher education
guidance, which means that COVID-19 vaccination (or allowable
exemption) will be required for all employees and students. More
information can be found here:
The mission of Pierce College is to create quality educational
opportunities for a diverse community of learners to thrive in an
Recognized by the Aspen Institute as one of the Top 10
community colleges in the nation,
Pierce College is
an innovative and equity-focused community college dedicated to
helping all students achieve their academic and professional goals.
Check out our Aspen Institute Award for Community College
Excellence. This is Pierce College's second time as
Pierce College is transitioning back to working in the office at
Pierce College Fort Steilacoom after more than a year of
primarily-remote work. This position will be required to be on site
four to five days a week. Health and safety precautions are in
About the District
The college enjoys a strong presence in the community and
participates in numerous partnerships with business, community,
government, and educational organizations. Want a feel for our
a peek with
aerial campus views.
Pierce College at Fort Steilacoom
Located on a beautiful 140-acre site with views of Mount Rainier
and recreational Waughop Lake, the campus enjoys modern
facilities that include state-of- the-art teaching and
learning spaces; an immersive, full-dome digital planetarium;
child development center; and a
health education center.
Pierce College at Puyallup
Located on a luscious site with 125-acres of wooded land including
modern facilities and beautiful spaces for exploring.
Pierce College at Joint Base Lewis
Located at the Joint Base Lewis-McChord military sites, serving
many of our military and active duty families serving our
The Pierce College at JBLM, Testing and Enrollment
supports a diverse military-connected
population seeking testing and entry services to support their
career and educational goals. The Testing and Enrollment Specialist
guides this population through all aspects of the testing and
enrollment processes and manages the fast-paced daily operations of
testing centers located on McChord Field and Lewis-Main. They serve
with a high standard of care, attention to cultural sustainability
and equity principles, and use this knowledge to design, implement
and assess practices to meet the needs of the population
ESSENTIAL FUNCTIONS: Testing
Enrollment Service Support
- Provide holistic and culturally sustainable testing services to
new, continuing and returning test candidates.
- Participate in the ongoing planning and implementation of
equitable placement policies and practices.
- Serve as main point of contact for multiple test platforms
(College Board, PearsonVue, Public Safety, etc.) and other colleges
and universities using proctoring services.
- Maintain proctor certification for all tests administered
(CLEP, DSST, PearsonVue, PST, etc.).
- Conduct testing sessions and maintain the integrity of all
testing materials as appropriate to the specific regulations.
- Review testing schedule and practices each term and assess
effectiveness in meeting needs of the community served; propose
changes and improvements.
- Maintain and review testing logs, sessions, reports and other
documents as required.
- Exercise independent judgement in interpreting and applying
rules and regulations in compliance with various testing
- Maintain testing center statistics including number of people
tested, number of tests given and types of tests.
- Prepare weekly, monthly and annual reports.
- Assure centers are equipped with materials and resources
necessary to administer all testing sessions.
- Update and maintain the test center process and procedure
- Assist students in navigating the different test platforms and
provide excellent customer service to those individuals interested
- Stay current on vendor platform changes in security and
processes, and communicate changes to teammates and partners in the
- Coordinate technology upgrades with District IT and Director of
- Stay current on best practices in the field of testing and use
information to recommend improvements in services.
- Collaborate with partners to develop, implement and lead
opportunities to increase standardized test utilization in targeted
- Create practices that inform and invite test candidates of
credit-eligible examinations to explore options with Pierce
- Contribute to an atmosphere that makes all students feel
affirmed, empowered and valued, specifically our systemically
- Provide systematic communication with students through multiple
methods, including district approved technology.
- Provide general information to prospective students outlining
courses, certificates and degrees available with Pierce
- Collaborate with the Admissions and Outreach specialists to
develop practices that support test candidates through the
- Assist students in using and understating the class catalog and
- Maintain working knowledge about funding resources (Financial
Aid, Military TA, MyCAA, etc.).
- Assist with telephone support, referring calls to appropriate
personnel for action, taking messages and managing voicemail
- Schedule new and returning advising appointments for
- Assist with managing multiple email accounts.
- Provide information on policies and procedures for enrollment
with Pierce College.
- Participate in shared governance and/or department
representation opportunities as appropriate.
- Assist with special projects and other duties as assigned.
QUALIFICATIONS: Required Education
- Bachelor's degree with a focus on Education, Counseling,
Psychology, Public Affairs /Administration, other related
- Demonstrated experience providing culturally sustaining
services and assistance.
- One (1) year experience in providing excellent customer service
in a fast pace environment.
- Experience working with electronic information management
- Experience in providing effective referrals for students or
- Demonstrated experience working with privacy laws and
confidentiality of information and records.
- Demonstrated experience assisting individuals in problem
solving, identifying needs and exploring options.
- Experience in administering standardized tests.
This position works primarily with a diverse military-connected
population. We welcome applicants with experience in military
culture, and/or a strong desire to work with military-connected
students, students of color, single parents and second language
learners. Candidates with second language skills, particularly in
Spanish, Korean, and/or German are desired.
KNOWLEDGE, SKILLS, ABILITIES, TRAITS &
Equity, Diversity and Inclusion (EDI)
Actively engages in and supports the racial equity/anti-racist
mission of the college; works positively and effectively with
individuals of diverse cultures, socioeconomic and educational
backgrounds; values organization diversity; treats others with
respect and promotes cooperation.; strives to eliminate barriers
for systemically non-dominant students by interrogating systems and
supporting practices based in anti-racism and racial equity.
Embraces a student-centered philosophy; demonstrates sensitivity to
customer needs, attitude and concerns; provides a positive
environment and personal experience to the student; actively
engages in service quality assessments and follow-up; demonstrates
ability to interpret student need and provide information beyond
what may be asked.
Respects the confidentiality of information or concerns shared by
others and when necessary, states when confidentiality cannot be
compromised; takes responsibility for own mistakes and does not
Adheres to high standards of integrity and honesty; demonstrates
support for the organization’s commitment to public service;
efficiently/effectively/appropriately uses state resources,
complies with laws, rules, policies and procedures.
Takes responsibility and initiative for own work performance and
balancing critical job requirements; reports to work on-time and
ready to perform functions of the position; manages one’s time and
priorities to ensure tasks are completed in a timely and effective
manner; uses systems to organize, prioritize and keep track of
information and/or work in progress; ability to multitask in high
pressure environment; exhibits attention to detail; maintains
accurate and complete electronic and manual records.
Works effectively and productively with others; gives honest and
constructive feedback to other team members; treats all people with
respect, courtesy and consideration; uses motivational techniques
to encourage self and others to identify and reach goals.
Adaptability & Flexibility
Positively responds to change, embracing and using new practices or
values to accomplish goals and solve problems; adapts to changing
business needs, conditions and work responsibilities.
Demonstrates appropriate depth of knowledge in assigned areas;
effectively applies technical knowledge to solve a range of
problems; initiates own learning about software and its
Special Requirements and/or Conditions of
- MS Excel skills to create and manipulate large or complex
spreadsheets using simple to complex formulas, import data from
- MS Work skills using standard functions to create, format,
edit, preview, print and save documents; use mail merge.
- Outlook skills to compose, send and respond to electronic
email; ability to upload documents; utilize calendar and meeting
- Internet skills to navigate the web, find and download
information, and direct others to online resources.
- Ability to meet and maintain security requirements as set by
JBLM security forces.
- Candidate may not be involved as an instructor or student in
any courses, workshops, or tutoring activities in the subject areas
offered by the College Level Examination Program (CLEP).
APPLICATION PROCESS: To be considered for this position,
1. How does this position impact the College's goal to
support all students and to achieve racial and social equity in
pursuit of mission? Please limit your response to a maximum of 500
Terms of Employment
- Meet the required qualifications as outlined in this
- Complete the online application profile at https://www.pierce.ctc.edu/hr.
- Apply for the specific job opening.
- Upload (attach) a cover letter that addresses how you meet the
required qualifications as outlined in this announcement. At Pierce
College, we value culturally competent and compassionate
individuals who bridge diverse backgrounds and perspectives in
support of academic equity and excellence. In your cover letter,
please address how you will support the mission of Pierce College
to create quality educational opportunities for a diverse community
of learners to thrive in an evolving world. Please include in your
response how your previous education and/or professional experience
contribute to your effectiveness in promoting a climate of student
success for a diverse community of learners. (Cover
- Upload (attach) detailed résumé of all educational and
professional experience. (Résumé)
- Transcripts are not required in order to apply for this
position; however, if you are selected for an interview, you will
be asked to bring copies of unofficial transcripts showing
completion of the required level of education. Please upload
current copies of your transcripts, if available. Unofficial copies
of all college and university transcripts must include degree
received and conferral date. International transcripts must include
a foreign transcript evaluation. For a list of approved credential
evaluation services visit: www.naces.org/members.htm (Unofficial
transcripts acceptable for application process; official
required upon hire). (Transcripts)
- Upload (attach) a list of at least two professional references
with names, addresses, telephone numbers, and e-mail addresses.
Letters of recommendation will not be
- Provide a response to the following
question. (Supplemental Questions)
This is a full-time (40 hours per week) classified,
overtime-eligible position with Pierce College District. The
primary work location will be at Joint Base
Lewis-McChord campuses but infrequent travel to Pierce College
campuses or sites may occur. Work hours are between 8:00 a.m. and
5:00 p.m. Monday through Friday with occasional evenings and
weekend work, and occasional travel as required. This position may
be subject to reassignment between campuses or sites.
Salary & Benefits
The starting salary range of this position is $3,294.00 - $3,792.00
a month (dependent upon qualifications), with annual periodic
increments up to $4,398.00. However, your paycheck is just part of
the total compensation package. There is an outstanding benefits
package which is worth an additional value equivalent to about 30%
of your salary. A comprehensive health care benefits package for
you and your dependents includes medical, dental and vision
insurance. Life and long- term disability insurance plans;
vacation, sick and personal leave; reduced tuition; and retirement
benefits are also provided. For more information, please visit our
Benefits and Leave website at: https://www.pierce.ctc.edu/hr-benefits.
Physical Work Environment
This position works in an office setting on an active military
installation. You may be exposed to loud noises due to proximity to
the airfield and firing ranges and may be in proximity to uniformed
personnel with weapons, service animals, or specialized military
equipment. In the office, you may sit for periods of time, or
have frequent interruptions requiring you to get up and down to
assist test candidates, students or visitors.
Applicants with disabilities who require assistance with the
application and employment process will be accommodated to the
extent reasonably possible. Requests should be made to the District
Human Resources Office by calling 253-964-7342. Persons who are
deaf or hard of hearing may dial 711 to place a call through
Washington Relay, the state's free telecommunication access
Screening & Interview Process
Only those candidates who have complied with the application
process and meet the required qualifications will be considered.
Following the review of application materials, the most qualified
candidates will be contacted for an interview. Check the email
account you used for the application process for communication
regarding the status of your application. Application materials
submitted to Pierce College are the property of the College and
will not be returned.
This is a competitive selection process. Your application materials
will be reviewed and evaluated based on the minimum qualifications
listed for the position. Applicants whose qualifications most
closely correspond to the District's needs will be eligible for
further consideration. Notification of application status normally
occurs 4 to 6 weeks after the closing date. Short notice may be
given to applicants to participate in further selection processes
which may include written, oral and performance examinations, and
Conditions of Employment
Per Governor Inslee’s Proclamation 21-14.2 , state employees must be fully vaccinated no later than October
18, 2021. Your vaccine status will be verified
An offer of employment will not carry with it any responsibility or obligation on the part of the District to sponsor
an H-1B visa. In compliance with the Immigration Reform and Control
Act of 1986, proof of authorization to work in the United
States will be required at the time of hire.
Pierce College has adopted a Drug Free Workplace policy. As a condition of employment, employees must agree
to abide by the requirements established in that
This position has been designated as a bargaining unit position
represented by the Washington Public Employee Association
The Pierce College District is an equal opportunity employer. The
Board of Trustees and Pierce College District are committed to
providing equal opportunity and will not discriminate in terms and
conditions of employment and personnel practices. Decisions are
made without regard to race, color, national origin, age, perceived
or actual physical or mental disability, pregnancy, genetic
information, sex, sexual orientation, gender identity, marital
status, creed, religion, honorably discharged veteran or military
status, or use of a trained guide dog or service animal.
For more information about this position or assistance regarding
your application, contact Human Resources at: firstname.lastname@example.org.
Questions regarding equal employment opportunities or
discrimination may be directed to the following:
Sean Cooke, Title IX Coordinator
Holly Gorski, Vice President for
Paula Henson-Williams, District Affirmative Action
APPLICATIONS MAY BE FILED ONLINE AT:
9401 Farwest Drive SW
Lakewood, WA 98498
JBLM Testing and Enrollment Specialist (Program Specialist
2) Supplemental Questionnaire
* 1. 1. How does this
position impact the College's goal to support all students and to
achieve racial and social equity in pursuit of mission? Please
limit your response to a maximum of 500 words.
* Required Question