Parking Customer Service Specialist

Job Summary

The University of Colorado is searching for a Customer Service Specialist (Accounting Technician II). This position serves as the public face of the organization by welcoming campus guests and regular clients to the main office. This includes greeting guests and listening to understand their individual needs in order to provide a menu of choices that best meets these needs, especially when handling guest complaints. In addition, the incumbent should be able to offer suggestions about campus events and local amenities. This position processes parking payments and handles cash.
The University of Colorado Boulder is committed to building a culturally diverse community of faculty, staff, and students dedicated to contributing to an inclusive campus environment. We are an Equal Opportunity employer, including veterans and individuals with disabilities.

Who We Are

Parking Services (PS) is a department within the Auxiliary Services unit of Finance and Business Strategy (FBS) at the University of Colorado Boulder. The FBS goal is to provide innovative customer service and revenue focused solutions to support our campus and local community clients. Parking Services ensures our collective success by supporting the University of Colorado Boulder’s strategic goals, supporting and investing in our workforce, meeting our fiscal responsibilities as a self-funded university business and planning for a sustainable future.

What Your Key Responsibilities Will Be

• Listen to guest needs in order to provide solutions to satisfy their concerns. Advise guests of remedies to solve problems with their accounts or impounded vehicles.
• Develop knowledge of campus parking facilities, department procedures, and the ability to communicate to a diverse clientele.
• Have discussions about standard permit options, the rationale behind issued parking citations, and general information about campus or local amenities.
• Process transactions related to: permit purchasing, violation payments, refund processing, and account reconciliation.
• Correct errors and advise the Customer Service Manager of errors encountered.
• Maintain an organized work space, balance shift drawers, and process mail.
• Complete other duties as necessary to support the operational readiness and productivity of the department, which could include driving university vehicles.

What We Can Offer

• Annual Compensation: $39,540.

Benefits

The University of Colorado offers excellent benefits , including medical, dental, retirement, paid time off, tuition benefit and ECO Pass. The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment. Learn more about the University of Colorado Boulder .

Be Statements
Be challenged. Be collaborative. Be Boulder.

What We Require

• 1+ years of directly related experience. Relevant education may substitute for experience on a year for year basis.

What You Will Need

• Two or more years of customer service experience.
• Two years of technical accounting experience.
• Two years of college, university, or non-correspondence business school which includes eighteen semester credit hours of accounting or bookkeeping can be substituted for the required experience.

What We Would Like You To Have

• Excellent written and oral communication skills.
• Strong attention to detail and organizational abilities.
• Affinity for a customer service oriented position.

Special Instructions

To apply, please submit the following materials:

1. A current resume.
2. A cover letter that specifically tells us how your background and experience align with the requirements, qualifications, and responsibilities of the position.

We may request references at a later time.

Please apply by October 17, 2021 for consideration.

Note: Application materials will not be accepted via email. For consideration, please apply through CU Boulder Jobs.

Posting Contact Information

Posting Contact Name: Boulder Campus Human Resources

Posting Contact Email: Recruiting@colorado.edu