Student Enrollment Services Advocate

Specific Duties & Responsibilities:

• Respond to complex questions from students and families that the SEAM cannot address due to division specific practices and/or unique student circumstances.
• Act as liaison for problem solving between SEAM Financial Aid/Student Accounts teams and Carey Business School leadership, faculty, and staff.
• Problem solve related to issues with Carey student records and accounts.
• Manage the department inbox in a responsive and timely manner.
• Responsible for the oversight of administration of institutional aid awards in collaboration with the school’s Admissions and Finance departments, and in coordination with the university Financial Aid team. This includes, but is not limited to, serving as a liaison with program coordinators, problem-solving, data auditing, troubleshooting, and communicating with students.
• Serve as a liaison with SEAM Financial Aid for compliance matters related to institutional aid.
• Serve as a liaison with the Carey Development department for all endowed scholarships.
• Track and review total endowed funds spent per academic and audit regularly.
• Track other credits or hardship funds, in coordination with student affairs.
• Verify data integrity for tuition for special cases and dual degree.
• Provide reports regularly and analyze service level needs with Executive Director for Student Affairs for continuous improvement. Responsible for knowing software applications for running reports and analyzing data to meet service level agreements.
• Assist with graduation student accounts recordkeeping, including processing of graduation holds and communication with registration team.
• Communicate FT/PT rates for each program each semester.
• Update website regularly and as needed (updated rates, fees, etc.)
• Transmit physical and electronic material to the relevant SEAM office in accordance with University data protection and privacy policies.
• Ensure manual tuition changes for special programs or other needs are handled accurately.
• Create and deliver ad hoc reports from Student Information System and SAP, as needed.

• Serve as divisional knowledge resource regarding Registration/Financial Aid/Student Accounts best practices and liaise with Finance, Registration, and Software.
• Ensure that the division maintains compliance with all applicable federal, state, and institutional rules and regulations by utilizing extensive knowledge of information, practices, and procedures to respond to inquiries, questions and ad hoc requests.
• As needed, assist with setup, maintenance, changes, testing, and use of SIS (Student Information System) in coordination with registration, IT, and finance.
• Make Handbook Updates, as needed.
• Participate in internal Carey Data Integrity and Reporting Committee (CDIRC)
• meetings with IT, Admissions, Registration and others for program review and configurations.
• Participate in future implementation or continuous improvement projects as needed.
• Other duties as assigned.

Minimum Qualifications (Mandatory):

• Bachelor’s Degree and at least five years related experience required. Additional experience or education may substitute for required experience to the extent permitted by the JHU equivalency formula.

Preferred Qualifications:

• Previous experience in higher education financial aid and/or student accounts strongly preferred.
• Knowledge of compliance requirements for both financial aid and registration transactions and operations preferred.

Special Knowledge, Skills & Abilities:

• Experience with financial aid as well as student accounts, preferably in a higher education setting.
• Highly skilled customer service capabilities.
• Excellent oral and written communication skills.
• Excellent organization skills,attention to detail, and accuracy.
• Skills in collaboration and working across organizations to meet stakeholder needs and expectations.
• Willingness and ability to learn additional applications as needed.
• Flexibility in dealing with a very diverse culture, and commitment to diversity and to serving the needs of a diverse population.
• Working knowledge of Excel, Word, and Access.
• Experience in the use of enrollment services related software and systems (e.g. SIS, PowerFAIDS, CourseLeaf, OnBase, etc.)

JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience.  Additional related experience may substitute for the required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Classified Title: Student Services Administrator
Working Title: Student Enrollment Services Advocate
Role/Level/Range: ACRP/03/MC
Starting Salary Range: $45,195 - $62,225 annually (commensurate with experience)
Employee group: Full Time
Schedule: Monday - Friday 8:30-5pm plus evenings and weekends as needed to accommodate student needs
Exempt Status: Exempt
Location: JH at Harbor East
Department name: ​​​​​​​Student Services
Personnel area: Carey Business School

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office atjhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons or because the individual is pregnant or attempting to become pregnant. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

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