OPS Program Assistant

Florida Gulf Coast University
Florida, United States
Salary Not Specified
Posted Date
Oct 7, 2021

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Position Type
Faculty Positions, Education, Curriculum & Instruction, Administrative, Academic Affairs, Other Academic Affairs, Business & Administrative Affairs, Business & Administrative Support, Student Affairs, Other Student Affairs
Employment Type
Part Time

Job Summary

The OPS Program Assistant assists with daily business operations for Testing and Assessment Services. Maintains the computer lab and procedures. Provides operational support to the office and performs various administrative functions requiring initiative, discretion, confidentiality, and independent judgment.

Job Description

Essential Job Duties

General duties such as:
  • Prepares computerized workstations for testing. Troubleshoots and resolves basic equipment or software problems
  • Responsible for check in and check out of all testing candidates
  • Responsible for administration of all computer-based test candidates
  • Maintains security of testing materials to prevent loss or compromise. Responsible for secure, accurate and prompt return of test materials. Verifies eligibility to test and applicant’s identity
  • Enters test scores and student demographic data into Student System . Works closely with Adaptive Services for testing accommodation needs
  • Explains test registration, test scheduling, and identification requirements for each exam. Ensures appropriate administration of all institutional testing programs by following guidelines set by each program for security and supervision of the test
  • Assists Testing Coordinator to ensure smooth operation of exams administered on Saturdays and on select days with evening hours
Other Duties

Performs other job-related duties as assigned.

Additional Job Description

Required Qualifications
  • High school diploma or equivalent
  • Four years of test center operations and/or test administration experience
  • Experience operating a personal computer and proficient with Microsoft Office (Word, Excel, and Outlook)
  • Must acquire and maintain testing certifications within six months of hire.
Preferred Qualifications
  • Experience in a higher education setting with a strong understanding of organizational practices and culture
  • Experience working in a testing environment
Knowledge, Skills & Abilities

All employees are expected to:
  • Promote a common purpose consistent with stated University goals and demonstrate a commitment to students and the learning environment
  • Possess the knowledge of general written standards and procedures utilized, and read, interpret, and follow procedural and policy manual related to the job tasks
  • Demonstrate the ability to respond to supervision, guidance, and direction in a positive, receptive manner and in accordance with stated policies
  • Provide quality customer service by creating a welcoming and supportive environment
  • Present a professional image in word, action, and attire
  • Demonstrate professionalism in dealing with a diverse population while understanding and respecting each other’s view of the world, personalities and working styles
  • Apply effective techniques to create working relationships with others to achieve common goals; successfully communicates and collaborates with others to achieve goals
  • Demonstrate skills necessary to look at situations and processes critically to make recommendations for improvement

FGCU is an EOE AA /F/Vet/Disability Employer.

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