Specialist - Residency Focus

Requisition ID: req3364

Job Title: Specialist - Residency Focus

Department: EMSS and M&C

Location: Columbus Campus

Employment Type: Staff

Employment Status: Board Approved

Bargaining Unit: Non-Bargaining Unit

FLSA Status: Non-Exempt

Compensation Type: Hourly

Compensation: $17.52

Schedule: 40 hours per week minimum; Hours may include working outside of a normal workweek schedule on an as needed basis.

Job Description:

The College

Community colleges are uniquely positioned to respond to workforce needs and make higher education an affordable reality. There has never been a better time to join a two-year college, and there’s no better place to do it than at Columbus State. A laser focus on student success and a partnership mindset have established Columbus State as a key talent provider in a thriving regional economy, and a premier community college that is changing the nation’s education and workforce landscapes. With more than 46,000 students across two campuses, at several regional learning centers, and online, Columbus State is the nation’s only institution recognized as an Achieving the Dream (ATD) college, an AACC Guided Pathways institution, and a participant in The Right Signals Initiative through the Lumina Foundation. Columbus State employees at all levels benefit from an engaging, collaborative, and supportive culture that rewards innovation and vision. We provide competitive compensation, comprehensive benefits, and professional development opportunities. We are dedicated to ensuring that the diversity of Columbus State faculty and staff reflects that of our students and region. We are proud to be a central part of a community that embraces differences and celebrates the many cultures, beliefs, and lifestyles that define Central Ohio.

The City

Columbus, Ohio is also home to The Ohio State University and more than 30 other colleges and universities as well as the headquarters of multiple Fortune 500 companies. Columbus is one of America’s fastest-growing cities, offering a wealth of cultural experiences, dining, entertainment, shopping opportunities, and more. That’s why Central Ohio residents find living here so fulfilling, both professionally and personally.

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions described in this position description. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this position description.

Position Summary

Student Central Residency Specialists provide customer service to new and continuing students related to Ohio residency for tuition purposes as well as other aspects of their student record such as financial aid and enrollment. Student Central Residency Specialists assist students electronically, over the phone, and in-person. Student Central Residency Specialists communicate with other student services areas to facilitate the consistent delivery of information and services; and refer students to other departments and resources as appropriate.

Core Competencies Required

Professionalism, Managing Work, Continuous Improvement, Customer/Student/Employee Focus, Collaboration, Quality Orientation, Communication, Adaptability, Continuous Learning, Coaching

ESSENTIAL JOB FUNCTIONS

Student Support

Serves as a College Residency Officer, maintaining responsibility for certifying in-state tuition rates for eligible students. Monitors students in a temporary/contingent residency status and facilitates updates when appropriate. Assists individuals with understanding State of Ohio Residency requirements. Works with new and continuing students, gathering information in order to understand and evaluate their individual circumstances regarding Ohio residency and general college policies and procedures.

Maintains thorough and complete understanding of Ohio Revised Code guidelines related to Ohio residency eligibility, interprets those guidelines relevant College and department policies procedures to ensure compliance and determine best course of action. Reviews incoming information and documentation for completeness, evaluates the documentation confirming satisfaction of Ohio Revised Code requirements making the student eligible for in-state tuition, and responds to student in a timely manner. Displays technical competence working within the student information system, document management/workflow system, and other electronic tools. Conducts outreach and responds to inquiries in-person, via the telephone, and electronically. Provides computer navigation support to students utilizing student portal-related and other electronic tools. Assists students with self-serve processing actions including, but not limited to, course drop/adds, making tuition payments, resetting passwords, etc.

Customer Service

Provides comprehensive customer service in a high volume and challenging, fast-paced environment, resolving most issues on the spot and referring student to appropriate department for further assistance as necessary. Interprets and responds to student inquiries in-person, via the telephone and electronically regarding residency and related matters such as admissions, financial aid, registration and general college policies and procedures. Provides explanation and guidance related to State, College, and department requirements and processes.

Clerical

Tracks all activities, evaluates their effectiveness, and recommends outreach changes and improvements. General duties which may include updating/maintaining the Columbus State residency website, residency application, and residency forms; scanning documents; distributing and processing of mail; updating and ordering forms and various office supplies. Maintain confidentiality of student records and other information.

Diversity, Equity & Inclusion

Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.

Other Duties and Responsibilities

Manages multiple assignments of varying complexity while meeting federal as well as internal regulations and procedures, with the ability to adapt to changing needs of the College and business partners.

Usual Physical Requirements

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions described in this position description. While performing duties of this job, the employee regularly exhibits digital dexterity when entering data into computer. The employee regularly sits for an extended period, and occasionally stands and walks. Employee converses verbally with others in person, by telephone, and electronically. Employee occasionally reaches with hands or arms, climbs or balances and stoops, kneels, crouches or crawls. Vision demands include close, relatively detailed vision when focusing on a computer screen. Employee occasionally lifts or exerts force of up to 25 pounds when moving files, boxes and other materials. With multiple conference spaces as well as meetings across the campus, employee regularly walks outside to other buildings.

Working Conditions

Typical office environment. Regular exposure to moderate noise typical to business offices. Must travel to various Columbus State campuses and sites.

Knowledge, Skills and Abilities: Knowledge of: higher education enrollment services; navigation of computer software, programs and applications related assisting students with their educational needs at the College. Ability to: develop and maintain effective working relationships with associates, supervisors, students and general public; exhibit flexibility in work schedule and job tasks; work independently, demonstrating initiative and follow through; effectively navigate multiple tasks and activities; maintain accurate and complete work records; work effectively with persons of varying cultures and diversity; manage a variety of personalities and situations requiring diplomacy, friendliness, and firmness; answer routine inquiries; maintain confidential and sensitive information; communicate effectively with individuals, small and large groups. Skill in: problem solving; attention to detail; maintaining documentation and records; verbal and written communications; customer service; interpreting Ohio Revised Code and policy information related to Ohio residency guidelines; application of Microsoft Office products, email, and an ability to navigate and coach others in online applications and services.

Minimum Qualifications:

High School Diploma or GED with at least three (3) years progressively responsible clerical experience in the area of the assigned specialized function. State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).