Manager, Instructional Technology

Commitment to Mission

This job carries with it the obligation to uphold the Mission of Lone Star College (LSC) in carrying out the duties of the position. A commitment to positive interpersonal behaviors, professional communication, diversity, integrity, leadership, stewardship, respect and accountability to LSC students and employees is essential.

Cultural Beliefs

• One LSC
• Student Focused
• Own It
• Advance Equity
• Cultivate Community
• Choose Learning

The Chronicle of Higher Education’s “Great Colleges to Work For” is designed to recognize colleges that have been successful in creating great workplaces and to further research and understanding of the factors, dynamics and influences that have the most impact on organizational culture at higher education institutions.

Lone Star College was recognized in five areas: Confidence in Senior Leadership; Diversity; Facilities, Workspace & Security; Job Satisfaction; and Work/Life Balance .

Campus Marketing Statement

Lone Star College-System Office, University Park

Lone Star College offers high-quality, affordable academic transfer and career training education to 99,000 students each semester. LSC is training tomorrow’s workforce today and redefining the community college experience to support student success. Stephen C. Head, Ph.D., serves as chancellor of LSC, the largest institution of higher education in the Houston area with an annual economic impact of nearly $3 billion.

LSC, which consists of seven colleges, ten centers, two university centers, Lone Star Corporate College and LSC-Online, is continuously named Great Colleges to Work For by the Chronicle of Higher Education. To learn more, visit LoneStar.edu.

Lone Star College-System Office employees are based at one of two System Office locations; The Woodlands and University Park. Both are the site for multiple administrative departments and system-wide training programs.

Location address is 20515 SH 249 (SH 249 and Louetta Road) Houston, Texas 77070-2607.

Job Description



PURPOSE AND SCOPE:

The Manager, Instructional Technology provides leadership to a team of software developers and instructional technologists with the purpose of creating, implementing, and maintaining technologies which will improve the capabilities of LSC-Online. Applies project management methodology. Manages projects related to evaluation, implementation, development, and maintenance of instructional technologies and software, coordinates the activities of developers and technologists, on-boards and trains new employees, and serves as both a resource and an advocate for the team. Contributes to organization success by responding to requests and helping others accomplish required results.

ESSENTIAL JOB FUNCTIONS:

1. Provides project leadership and supervision, directing and integrating the work of the Instructional Technology team with the work of other teams and departments; Responsible for support, maintenance and scheduling for supported instructional technologies including after-hours support
2. Develops and manages business processes, standard operating procedures, priorities, and employee development plans in accordance with organizational and department goals; Ensures adherence to departmental and industry standards
3. Controls SOP formation in areas of responsibility; Makes decisions based on human resource availability and functional objectives; Plans systems development work in response to planned changes in infrastructure and vendor application support; Maintains and documents projects, tasks, and activities in the system of record
4. Manages staff who provide administrative support to divisions, deans, department chairs, directors, and full-time and part-time faculty by making assignments, setting priorities, and evaluating outcomes; Manages staff who perform complex diagnosis of problems; Provides solutions within area of responsibility while regularly consulting with other technical staff and vendors
5. Trains, counsels, and coaches staff, making recommendations for professional development and keeping current with changes to standards and procedures
6. Develops maintenance plans and projects designed to modify complex systems and/or designs, along with integrated subsystems
7. Provides project management and oversight; designs, writes, tests, implements, and maintains software, including interface applications, task scheduled server-side applets, and tools for testing and delivery of distributed applications
8. Provides technical and administrative support for LSC-Online’s software implementations; Leads College staff to ensure adherence to prevailing programming standards when performing analysis, writing documentation, and testing components; Works with leaderships, business, and operations personnel to ensure business requirements and system needs are met
9. Analyze current and continuing information systems requirements; Coordinators the development and maintenance of internal procedures, tools, and documents to provide a high level of application integrity and availability
10. Maintains and modifies complex systems and/or designs and develops integrated subsystems; Designs and develops programs to address requirements for data conversions
11. Leads system upgrade procedures and other support activities as needed, and participates in development of improvements to help implement change when needed
12. Coordinates systems development work in response to planned changes in infrastructure and vendor application support; Participates in support activities and participates in development of improvements to help implement change when needed
13. Stays current with technological developments in systems and application support, LMS application administration, LMS extensibility, programming best practices, and emerging instructional technology trends; Identifies, develops, and implements administrative best practices
14. Performs active Incident Management during regular business hours and oversees compliance with associated policies and procedures; May oversee work by department staff to ensure processes, procedures, and communication requirements are followed and enforced
15. Responsible for other reasonable, related duties as assigned

KNOWLEDGE, SKILLS AND ABILITIES:

• Proven ability to develop and lead in the development of applications in multiple programming environments; Must have solid programming skills
• Familiarity with security requirements, web services, service-oriented architecture, design patterns, multi-threaded systems, and automated unit testing
• Ability to deal with complex problems that must be broken down into manageable pieces, and the ability to successfully manage the assignment of projects each piece to come to a resolution
• Multi-tasking and prioritization skills
• Ability to utilize knowledge, experience, and available resources, as well as the experiences of a diverse team, to find solutions
• Ability to lead and/or participate in development of improvements and help implement change
• Ability to collaborate with various teams, others in leadership, and functional groups to share relevant information with those who may be affected by decisions
• Ability to lead formal or informal groups to resolve critical issues
• Ability to translate technical or procedural information into specifications or action plans and lead the implementation and management of these plans
• Ability to convey technical or complex information and action plans to others, both in leadership or other functional teams, in non-technical or easily comprehensible terms
• Demonstrated ability to ensure that others comply with established standards within one's own work unit
• Ability to seek opportunities and sets some goals for own development, the development of all direct reports, and the development of the LSC-Online department
• Ability to lead others to success in their professional development
• Able to recognize immediate obstacles to completing department goals and initiate action to address needs without direct supervision
• Ability to promote diversity and maintain a positive attitude in demanding work environment

PHYSICAL ABILITIES:

The environment involves everyday risks or discomforts that require normal safety precautions typical of such places as classrooms, offices, meeting and training rooms, and libraries, College-owned vehicles. This requires use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals. The work area is adequately lighted, heated, and ventilated.

WORK SCHEDULE AND CONDITIONS:

• Equipment used includes, PC workstation running on a LAN in a Microsoft Windows environment, calculator, phone and other general office equipment
• Interface with internal and external contacts as needed to carry out the functions of the position
• Work is performed in a climate-controlled office with minimal exposure to safety hazards
• May be required to work on-call after regular business hours and/or weekends

REQUIRED QUALIFICATIONS:

• Bachelor’s degree and at least 5 years of experience with IT/application support and 4 years of experience with software development, or an equivalent combination of education and experience
• At least 2 years of object-oriented programming experience or an industry standard object-oriented programming certification. Such as: JAVA SE Certified Programmer 1 or Microsoft Certified Professional Developer (MCPD)
• At least 2 years of web development experience or an industry standard web development certification. Such as: CIW: JavaScript Specialist, Web Design Specialist, or Web Foundations Associate

PREFERRED QUALIFICATIONS:

• Experience or Certification which includes:

- SQL

- XML

- SOAP

- JQuery/Javascript/Bootstrap

- HTML5

- .NET 4+

- Visual Studio IDE

- oAuth Framework

- IIS or other web server administration

• Experience working with Learning Management Systems
• Experience working with the Learning Tools Interoperability standard
• End-user support experience
• End-user training experience
• Certified Associate in Project Management (CAPM)

Salary

Hiring salary range is $74,911 - $86,148

Lone Star College provides a hiring salary range for all posted full-time non-faculty positions. Where your salary offer would fall in that range is determined by your related experience and education. Should you receive an offer of employment from Lone Star College, the resume submitted in the application process will be utilized to calculate your salary offer. The information outlined below will provide the Office of Human Resources everything needed to determine an accurate starting salary.

Your resume should provide a complete picture of your work experience. The resume should include the following information for each position listed:

1. Length of time (specific months and years) of employment
2. If the position was full time or part time
3. If the position was paid or unpaid
4. Unofficial transcript for highest earned degree

Additionally, any certifications listed as required or preferred in the Lone Star College job description should be included in the resume submitted.

Benefits Marketing Statement

By joining our top-notch institution, you will enjoy being a part of an organization that offers a supportive, collegial work environment and excellent work/life balance. This includes a full comprehensive and competitive benefits package, a generous number of paid holidays and vacation days, wellness programs, tuition waiver, professional development opportunities and more.

Special Instructions

Go to the Job Search page, click on ‘My Activities’ at the top of the page. Under My Cover Letters and Attachments you will click on ‘Add Attachment.’ Please be sure to put the Job ID# in the title once you name your file for cover letters only, unless you attached your cover letter with your resume.

If you are applying for an Instructional position (i.e. Faculty, Adjunct Faculty, Instructor), please ensure you include the following to be considered: Resume/CV, Cover Letter, Teaching Philosophy, and unofficial transcripts.

You must limit your file name for any attachment to 40 characters or less.

How to Apply

ALL APPLICANTS MUST APPLY ONLINE ONLY

We will not accept application material received via fax, email, mail, or hand delivered.

Postings for part-time and adjunct positions are active for the academic year. By selecting the option to receive notifications on your profile, you will begin receiving electronic communication regarding new opportunities with Lone Star College (LSC).

If selected for an interview, a recruiter will contact you by phone, or email to schedule an interview.

Lone Star College participates in the E-Verify program, under which Lone Star College provides the federal government with information from each new employee's Form I-9 to confirm that the employee is authorized to work in the United States.

More information on the E-Verify program is available at www.dhs.gov/E-Verify .

Lone Star College is an EEO Employer. All positions are subject to a criminal background check.