Student Services Specialist

Shenandoah University’s Office of Hornet Central is accepting applications for a Student Services Specialist. This is a full-time benefited position located on our main campus in Winchester, Virginia.

Responsibilities:

• Processing registration forms and academic records such as independent study forms and schedule change requests. Solving problems and addressing questions from students regarding registration and course controls (class permissions, closed classes and prerequisites). Collecting and processing university forms related to academic and personal information changes. Assisting students and other stakeholders with the completion of forms and responding to any questions regarding the form’s purpose, and processing time.
• Resolving problems or concerns with student account billing. Answering questions and explaining debits and credits, tuition and fee assessments as well as credit loads and their impact to tuition and refund/credit balance and refund disbursement processes. Providing information and guiding students/families through the online payment process. Assisting students with enrollment in the University’s payment plan.
• Assisting students by providing in-depth financial aid information concerning the Free Application for Federal Student Aid (FAFSA). Assisting students with accepting their financial aid package and providing guidance in completion of entrance loan counseling and the master promissory note. Understanding and explaining different financial aid types: federal, state, institutional, and other funding options to all current and prospective inquiries.
• Processing payments for tuition, fees and other university charges. Reconciling daily cash, credit and check payments. Preparing daily deposit. Processing refunds and account adjustments.

Required Skills

Qualifications:

• An Associate’s degree is required; a Bachelor’s degree is preferred.
• The applicant must have the ability to interact with a diverse student population, faculty, staff and the public. Must have the ability to analyze complex situations accurately and adopt effective courses of action. Must be able to provide superior customer service and efficiency in response to campus and student inquiries in a fast-paced environment. Must have the ability to establish and maintain cooperative working relationships with a variety of individuals.
• Must possess excellent verbal and written communication skills as well as the ability to acquire knowledge of campus procedures, activities, and the overall university organization.
• Demonstrate ability to effectively utilize personal computers to include word processing, spreadsheet, and related software.
• The applicant must possess a valid driver’s license.

Physical Environment and requirements:

• Office environment with light to moderate physical activities, ergonomic workspace conditions

How to Apply:

The complete application will include a cover letter, resume and contact information for three professional references. The review of applications will begin immediately and continue until a qualified candidate is selected.

Shenandoah University is committed to enriching its educational experience and culture through the diversity of its faculty, administration, and staff. All candidates are strongly encouraged to include a statement in their cover letters addressing ways in which they may be able to contribute to that commitment.

**Note: A pre-employment background check, fully vaccinated for COVID-19 or on a University approved medical or religious exemption, as well as a satisfactory driving record will be required as a condition of hire.

At this time, SU is requiring that individuals within certain groups specifically those who have high levels of contact with others at the university or pose a greater risk to our community to be fully vaccinated for COVID-19 by August 1 for Fall 2021 or have at least the first dose by June 1 for groups that will be in person this summer (with full vaccination following as soon as possible), unless they have a SU-approved medical or religious exemption

Shenandoah University values the unique and diverse perspectives of individuals and communities locally and globally and seeks to foster mutual understanding in an inviting community where individuals are welcome and respected. The university does not discriminate on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, physical or mental disability, genetic information, veteran’s status or on any other basis protected under applicable law.

Salary Type
Hourly