Academic Success Coach
- Employer
- California State University, Dominguez Hills
- Location
- California, United States
- Salary
- Salary Not specified
- Date posted
- Oct 5, 2021
View more
- Position Type
- Administrative, Student Affairs, Student Activities & Services
- Employment Level
- Administrative
- Employment Type
- Full Time
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Academic Success Coach
Job No: 505599
Work Type: Staff
Location: Dominguez Hills
Categories: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Student Services
Position Information
This is a full-time, permanent (probationary) position.
Special Working Conditions:
- Ability to work occasional evenings and weekends.
- Mandatory trainings as required by the California State
University.
- Mandated reporter in compliance with the California Child Abuse
and Neglect Reporting Act.
Conditions of Employment
Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.
The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
Application Deadline & Salary Information
The application deadline is: Monday, October 18, 2021.
The salary range for this classification is: minimum $4,691 - maximum $6,683 monthly.
Major Duties
Under the general direction of the Director of University Advisement Center, the Academic Success Coach plays a key role in supporting the success and persistence of students. The incumbent recruits, interviews, hires, develops and oversees the work of student peer coaches to assist incoming freshmen and transfers to improve their academic and self-management skills by examining learning styles, habits of working, and current difficulties or barriers to success. The incumbent will provide coaching for a caseload to ensure students have the best opportunity to achieve their educational goals and successfully navigate CSUDH Start-to-Finish experience completion plan. The Academic Success Coach uses analytics to determine individual student risk and needs, and to support the development of strategies that assist students in setting and succeeding in an educational pathway.
Qualifications
Required Experience: Possession of these knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required.
A master's degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.
Required Education: Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related.
Preferred Qualifications:
- Master's degree in Education, Student Development, Social Work,
Human Services, Psychology, or related field from a regionally
accredited college or university;
- At least three years of experience with teaching, mentoring,
advising, career counseling, tutoring, and/or providing student
services in a higher education setting, particularly with diverse
student populations.
- Experience working in a community college setting;
- Experience with presentations in a classroom or virtual
setting;
- Experience working with privacy laws and confidentiality
issues;
- Experience in providing effective referrals for students or
clients;.
- Experience with retention management systems, and emerging
social media networks.
Required Knowledge, Skills, and Abilities:
- Incumbent should possess general knowledge of the principles,
practices and trends of the Higher Education Academic Advising
field
- Counseling, risk assessment and handling of academic policies
and procedures;
- Knowledge of Federal, State, or Local agencies and
procedures
- Knowledge of University guidelines and procedures related to
Academic Advising and Executive Orders
- Demonstrated ability to assist individuals in problem solving,
identifying needs, and exploring options;
- Strong follow through, time management and communication
skills;
- Strong computer skills related to database software, MS Word,
MS Excel, Outlook, PowerPoint or comparable presentation software,
and Internet navigation;
- Demonstrated ability to identify and use data for decision
making and recommendations;
- Demonstrated multicultural competence (including an awareness
and understanding of historically underserved populations) and
creating an educational environment that affirms commitment to
equity, diversity, and inclusion;
- Ability to respond positively to change, embracing and using
new practices or values to accomplish goals and solve
problems;
- Ability to think critically, in terms of desired outcomes, not
just reactive, quick solutions; find ways to turn the ideal into
reality; can discuss and project the aspects and impacts of issues
and decisions;
- Ability to communicate effectively (including communication
clarity and frequency, effective listening, providing feedback and
assertive communication);
- Ability to access, evaluate and apply information from a
variety of sources, tools and contexts and adapt to changing
technologies;
- Value organizational diversity; treat others with respect;
promote cooperation; effectively manage relationships. Understand
the uniqueness of self and others and demonstrate openness toward
diverse points of view;
- Ability to anticipate, identify, understand and be responsive
to student needs and expectations;
- Skillfully maintain an open, approachable manner, and treat
others fairly and respectfully. Build constructive working
relationships characterized by a high level of acceptance,
cooperation and mutual respect;
- Ability and desire to work cooperatively with others on a team;
recognize and appreciate the contributions of team members; provide
constructive feedback to team and its members; Respect team and
their individual perspectives;
- Demonstrate responsible personal and professional conduct which
contributes to the overall mission and goals of the organization;
accept personal responsibility for the quality and timeliness of
work; earn trust, respect and confidence from the community.
Responsibilities
55% - Assessment and Coaching
- Assesses initial strengths and challenges in students'
academic, career, and personal pathway by identifying factors that
enhance or prevent academic progress, examines alternatives based
on changing goals, academic progress or personal situation, and
interpreting analytics to guide and empower students to establish
realistic academic and career goals. This includes a transfer or
employment strategy, developing an educational pathway plan, and
referral to program faculty advisors for specific career
guidance.
- Interprets testing results relevant to placement decisions;
determines student readiness for College programs.
- Provides proactive outreach and academic coaching through
intrusive and appreciative advising for students in the CA Promise
Program and those highly at risk to address their individual
learning needs in order to increase achievement and
persistence.
- Recruits, interviews, hires, trains, and oversees 30 student
peer coaches who serve incoming freshmen and transfers to identify
unique learning strengths, develop individual plans for academic
support, and promote self-confidence and independence in areas such
as study skills, time management, test-taking strategies, etc.
Keeps CRLA certification for peer coach program.
- Monitors academic coaching to students in the program by using
e-advising tools to evaluate outstanding academic requirements.
Holistically evaluates the students with outstanding degree
requirements report and uses to support timely graduation, academic
progress, and declaration/change of major for compliance for CA
Promise and at-risk students. Collaborates with advisors on New
Student Orientation, Transfer Student advising, student retention
initiatives, and academic success workshops.
- Facilitates student learning on academic pathway tools to
understand progress towards their degree and support students with
outstanding degree requirements.
- Provides expertise assisting students in choosing a program of
study that achieves their educational and career goals.
- Refers students to campus resources and facilitates a seamless
transition to program faculty advisors; and supports both students
and faculty as necessary to assure comprehensive student
support.
- Communicates with student caseload systematically, frequently,
and intentionally through multiple methods, including but not
limited to face-to-face meetings, college-supported technology
solutions, e-mail, telephone, text messages, and social
media.
- Facilitates registration processes to include, but not limited
to, understanding of course offerings and prerequisite
requirements, degree and transfer requirements, and
institutional/departmental policies.
- Informs students about alternatives, limitations and possible
consequences of academic decisions (e.g. adding, dropping and
withdrawing from courses; change of program, major and/or transfer
institution).
- Maintains up-to-date knowledge about the College's programs and
requirements; consults with contacts at various transfer
institutions regarding course and program transferability,
admission and graduation requirements.
- Designs and coordinates resources to help build student
academic skills through communication, organization, reading &
studying, and educational categories.
- Coordinates and offers programs tied to first-year first time
(freshman and transfers) students' academic success and
persistence, principally through the Dreams Seminar UNV 101 and
Design Your Life UNV 395. Monitors the enrollment for these classes
to support student recruitment for these courses.
- Identifies program requirements using MyCSUDH Academic
Requirement Report link, PeopleSoft and EAB and University
Catalogs. Initiates and coordinates communication for outstanding
degree requirements and deficiencies in current academic
plan.
30% - Retention
- Monitors academic progress of students by analyzing progress
reports, determining eligibility and satisfactory progress toward
degree, identifying current and potential needs or problem areas,
and helping students access college resources (e.g., library,
writing center, tutoring, etc.), including navigating the student
portal to attain self-sufficiency in college transactions.
- Independently utilizes technology for advising and
comprehensive retention plan of student advisees while coordinating
with The California Promise Coordinators and DHFYE advisors to
develop strategic thinking, problem solving, and learning to work
effectively with others as students transition from high school or
community college to the university.
- Provides information, analyzes data, generates written reports
regarding their caseload progress as requested, and contributes to
the development of the UAC effectiveness reports. In addition,
supports CSUDH academic advising goals as articulated in the
Student Advising Learning Outcomes and Graduation Initiative
2025.
- Assists the Director of UAC in designing focused interventions,
program implementation, and creating specialized reports.
- Collaborates with all college personnel to identify creative
solutions to enhance the students' overall educational experience
and to ensure seamless transition to program faculty for academic
mentoring through degree completion.
- Conducts exit interviews with students who withdraw from the
college in order to improve current retention plans and develop new
plans to address emerging issues.
- Ensures student caseload is adhering to their prescribed
pathway and Graduation Plan, particularly through continuous,
on-time enrollment for each semester.
- Regularly integrates learning from professional
development.
10% - Overall Support
- Assists in the development, preparation, and updating of
coaching materials.
- Attends and actively presents updates to the UAC Staff meetings
and other advising related events as appropriate.
- Serves as a co-lead member of the University Advising Council
(UAC).
- Serves as a member of the Graduation Innovation Team
(GIT).
- Serves as an academic advisor in the UAC and strongly supports
students who are undeclared while providing assessments for student
aptitudes, interests, and abilities. Partners with several units on
campus, including but not limited to, Career Center, Faculty
Directors for First Year Experience Program and Transfer Student
Experience and Career Readiness and other on and off campus student
support services.
- Supports with STEPS, Charge on to Graduation and Undeclared
workshops to ensure mandatory program participation.
- Ensures Student Learning Outcomes are being achieved and
measured through a variety of assessments and provides reports to
communicate with campus community regarding program progress.
- Helps streamline efforts of DHFYE, Toro Transfer Program and
support programs.
- Participates in/ or organizes outreach fairs.
- Responds to recommendations related to improvement of advising
and coaching services.
- May represent the department on various internal and external
committees.
- Develops and promotes internal communication and resource
sharing in order to benefit student success.
5% - Performs other duties as assigned.
Closing Statement
California State University, Dominguez Hills, is strongly committed to achieving excellence through a diverse workforce.
California State University Dominguez Hills is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status. For more information or definition of these terms, please visit:
https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf
Individuals with disabilities requesting accommodations under the Americans with Disabilities Act (ADA) may call the Human Resources Office at (310) 243-3771.
Clery Act crime statistics for CSUDH are available at https://www.csudh.edu/dhpd/clery/crime-stats/ , or by calling University Police at (310) 243-3639. Upon appointment, all candidates must furnish proof of eligibility to work in the U.S.
The California State University is Smoke and Tobacco Free. Smoking, Vaping and other Tobacco use are Not Permitted anywhere on University property. Education Code 42356, CCR Title 5, Article 9
Applications Close: 18 Oct 2021
To apply, visit: https://careers.csudh.edu/en-us/job/505599/academic-success-coach
jeid-468b5468a52920469b4ae19d371db926
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