Front Desk Assistant

Job Summary

The University of Colorado Boulder is encouraging applications for a Front Desk Assistant! This is a front-line position that offers walk-up customer service for Student Affairs Financial Planning & Reporting. This position presents a professional and courteous demeanor to internal and external contacts while communicating face-to-face and via phone. This position will receive cash receipts in the office and collect deposits from various locations on campus for Student Affairs’ departments. Providing a high level of customer service, this role will stay current with policies and procedures to assist customer inquiries. This position uses various software applications to record payments, confirm accuracy of postings, and reconcile transactions.
The University of Colorado Boulder is committed to building a culturally diverse community of faculty, staff, and students dedicated to contributing to an inclusive campus environment. We are an Equal Opportunity employer, including veterans and individuals with disabilities.

Who We Are

Student Affairs Financial Planning and Reporting is a centralized service center for the Division of Student Affairs that provides support in all financial and accounting areas.

We collaborate with departments to understand their operational processes in order to best advise them on appropriate accounting and financial practices. We partner closely with CU’s Campus Controller’s Office, Budget Fiscal Planning, Bursar, Financial Aid, Office of Cash Management, Treasury, and other offices to ensure compliance with laws and policies/procedures.

What Your Key Responsibilities Will Be

Financial Operations:

• Accept payments via phone, mail and walk-in for Graduate and Family Housing (GFH), Residence Halls, Conferences, and other payments related to Student Affairs operations.
• Collect cash and cash equivalents from various locations on central campus, including but not limited to Rec Center, Wardenburg Health Center, Center for Community, GFH and University Memorial Center on an as needed basis.
• Daily cash balancing, currency exchange and deposit processing for Dining cash operations.
• Review and prepare all deposits resulting from above activity for the Bursar’s office.
• Use a change fund for business purposes.
• Create accurate and consistent daily, monthly, and correcting journal entries, referencing financial accounting principles and policies set at system, university, and division levels.
• Reconcile online payments with onsite financial systems.
• Document and provide cash over/short monthly reporting to supervisor and unit management for review.
• Promote ethical and sustainable business practices by identifying training or development opportunities as well as process improvements.
• Participate in working groups as needed to meet business objectives.

Customer Service:

• Offer hospitality as first point of contact to students, parents and all other visitors as a university representative.
• Assess and resolve customers’ requests and direct appropriately.
• Represent the university positively and communicate a passion for Student Affairs Finance core values and operating principles when speaking on the phone, responding to emails or via other communication platforms.
• Maintain a solid understanding of policies and procedures related to Student Affairs Finance and closely-linked departmental and campus partners to ensure consistent and seamless communication with students, parents and external contacts.
• Sustain productive and professional relationships with other departments/internal contacts in order to communicate effectively, and anticipate and solve issues efficiently.
• Exercise critical analysis of operations and communicate to leadership when policies and procedures seem to contradict an environment conducive to student success and standard methodologies.
• Participate in New Student Welcome, Move-In, and other campus events to support Student Affairs and student success.
• Project work as needed to support Student Affairs Finance.

Technology & Software Proficiency:

• Use available technology optimally to fulfill required duties.
• Strive to use available technologies and tools to promote sustainable business practices and improve procedures with a focus on efficiency and accuracy.

What You Should Know

This full-time position is eligible for the following benefits:

• EcoPass for free RTD rides.
• Paid days off: 22 vacation days, 15 sick leave days, and 10 holidays.
• Access to Medical, vision, dental, and life insurance.
• Tuition reimbursement.
• A 10% employer contribution retirement plan.
• Opportunity for career growth!

What We Can Offer

• The annual hiring salary is $39,540.

Benefits

The University of Colorado offers excellent benefits , including medical, dental, retirement, paid time off, tuition benefit and ECO Pass. The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment. Learn more about the University of Colorado Boulder .

Be Statements
Be adventurous. Be curious. Be Boulder.

What We Require

• Two years customer service experience or in front line high volume hospitality industry. Appropriate education will substitute for the required experience on a year-for-year basis.

What You Will Need

• Strong customer services skills.
• Proficient in Excel.
• Highly detail oriented and organized.
• Excellent verbal and written communication skills with experience communicating complex subjects to customers from a diverse set of backgrounds.
• Commitment to diversity, inclusion and equity.
• Excellent time management skills and ability to prioritize tasks.
• Demonstrate a willingness to learn new technologies.

What We Would Like You To Have

• Bachelor’s degree or equivalent work experience.
• Knowledge of FERPA and application in daily work.
• Past experience in cash handling.
• Prior experience in higher education, public administration or a related field.
• Prior experience in a financial environment working with financial management software such as PeopleSoft and/or student management software i.e. StarRez.
• Prior experience of PCI Standards.

Special Instructions

To apply, please submit the following materials:

1. A current resume.

2. A cover letter that specifically tells us how your background and experience align with the requirements, qualifications, and responsibilities of the position.

We may request references at a later time.

Please apply by October 18, 2021, for consideration.

Note: Application materials will not be accepted via email. For consideration, please apply through CU Boulder Jobs.

Posting Contact Information

Posting Contact Name: Boulder Campus Human Resources

Posting Contact Email: recruiting@colorado.edu