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Financial Aid Administrator Intermediate - Outreach

University of Michigan
Michigan, United States
$45,000.00 - $49,000.00
Posted date
Oct 1, 2021

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Position Type
Administrative, Student Affairs, Financial Aid
Employment Level
Employment Type
Full Time
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The Office of Financial Aid is in search of an individual to serve as a Financial Aid Administrator and representatives of the University of Michigan. The ideal candidate will assist in outreach efforts, share financial aid information and increase early awareness at high school recruitment activities, University functions, and other community or civic organizations.  

Financial Aid Administrators also work in conjunction with the Office of Undergraduate Admissions, University sponsored outreach and other University departments/units to:

  • Educate and provide support, primarily for prospective and entering students.
  • Assist in the administration of financial aid programs designed to address affordability, expand access and ensure the inclusion of traditionally underserved populations.
  • Provide quality customer service by sharing specific and general information regarding financial aid programs, processing financial aid application materials, and assisting students and their families in making reasonable decisions based on financial aid implications. 

The Financial Aid Administrator Intermediate – Outreach position requires significant travel. Applicants must have the flexibility to travel on short notice and ability to transport/move materials, including printed information packets and brochures, to various events and locations. Any required travel will be subject to U-M restrictions, pending public health guidelines.



Headed by the Interim Vice Provost for Enrollment Management, the Office of Enrollment Management provides campus-wide leadership in executing the strategic recruitment, admission, enrollment, records management and student financial support functions for the university. OEM is committed to envisioning, creating, and sustaining an effort that will lead to the optimal academic, student, and staff experience through the development and implementation of data-driven strategies, collaborative partnerships, and sustained investments in technological resources and a talented and capable workforce. Our reporting units work strategically with the schools and colleges, leveraging expertise and best practices across the Offices of Admissions, New Student Programs, Financial Aid, and the Registrar.

OEM is committed to pursuing deliberate efforts to ensure that our campus is a place where differences are welcomed, different perspectives are respectfully heard and where every individual feels a sense of belonging and inclusion. We know that by building a critical mass of diverse groups on campus including staff, students and creating a vibrant climate of inclusiveness, we can more effectively leverage the resources of diversity to advance our collective capabilities.

For more information about OEM including our diversity, equity and inclusion strategic plan visit the Enrollment Management website.



Represent the Office of Financial Aid at Financial Aid Nights, early awareness and high school recruitment activities, University functions, and other community or civic organization gatherings for those seeking financial aid information.   

Develop and deliver presentations designed to educate and assist students and families in making responsible financial aid decisions. 

Counsel and advise students and families concerning financial aid programs. Exercise professional judgement in individual student situations, referencing university policies and federal regulations governing financial aid. 

Work in collaboration with the Comprehensive Studies Office to provide advising support for prospective and enrolled students and provide seasonal advising at the University of Michigan Detroit Office.

Assist in the administration of financial aid programs designed to address affordability to ensure the inclusion and access of traditionally underserved populations. 



Maintain a thorough knowledge of legislations and regulations governing financial aid programs, need analysis methodology, federal and state tax laws and office policies and procedures. Implement existing financial aid programs and assist in the development of new programs.

Review and process financial aid application documents to determine eligibility.

Maintain complete working knowledge of policies and procedures of the University as a whole to provide a comprehensive student service network. 

Maintain thorough knowledge of Office of Financial Aid need analysis and packaging software.

Utilize the existing University mainframe systems and/or client server software, any supporting applications, and OFA Network applications and software for the accurate and timely completion of processing, counseling, and reporting assignments.



Develop recommendations for the creation and enhancement of new and existing financial aid programs, that impact traditionally underserved students. 

Maintain records and prepare special reports on liaisons assigned.



  • Assist in the development and writing of new procedures, policies, forms, instructions and manuals.
  • Assist in other areas as assigned by unit Assistant Director.
  • Evaluate, resolve, or refer complex problems to Assistant Director for Outreach. 
  • Represent the Office of Financial Aid at professional conferences and workshops.



Functional supervision received from the Assistant Director of Outreach.

General supervision received from the Associate Director for Strategic Initiatives & Partnerships.



Some functional supervision may be exercised over temporary staff.



Please note, there is a need for the selected candidate to secure reliable internet access/wifi due to the current remote work arrangement. This position is typically expected to work on-campus, and new hires may be expected to work both remotely and within the office following public health and University guidelines.



  • Bachelor's degree.
  • Some counseling, student services and/or customer service experience is required.
  • Excellent communication, facilitation and presentation skills.
  • Ability to make independent decisions, appropriately utilize professional judgment and interpret federal/state/institutional regulations, policies and procedures.
  • Ability to manage multiple projects, stay on task and have the ability to prioritize required work to meet deadlines.
  • Overnight travel, evening and weekend work is required.
  • Demonstrated commitment to diversity and equal opportunity.



  • One to three years of financial aid experience.
  • Experience with students and colleagues from diverse ethnic backgrounds.
  • Working knowledge of a large, complex higher education institution.
  • Bilingual, with a preference for Spanish and English speaking skills.
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