The Office of Financial Aid is in search of an individual to
serve as a Financial Aid Administrator and representatives of the
University of Michigan. The ideal candidate will assist in outreach
efforts, share financial aid information and increase early
awareness at high school recruitment activities, University
functions, and other community or civic organizations.
Financial Aid Administrators also work in conjunction with the
Office of Undergraduate Admissions, University sponsored outreach
and other University departments/units to:
- Educate and provide support, primarily for prospective and
- Assist in the administration of financial aid programs designed
to address affordability, expand access and ensure the inclusion of
traditionally underserved populations.
- Provide quality customer service by sharing specific and
general information regarding financial aid programs, processing
financial aid application materials, and assisting students and
their families in making reasonable decisions based on financial
The Financial Aid Administrator Intermediate – Outreach position
requires significant travel. Applicants must have the
flexibility to travel on short notice and ability to transport/move
materials, including printed information packets and brochures, to
various events and locations. Any required travel will be subject
to U-M restrictions, pending public health guidelines.
WHO WE ARE:
Headed by the Interim Vice Provost for Enrollment Management,
the Office of Enrollment Management provides campus-wide leadership
in executing the strategic recruitment, admission, enrollment,
records management and student financial support functions for the
university. OEM is committed to envisioning, creating, and
sustaining an effort that will lead to the optimal academic,
student, and staff experience through the development and
implementation of data-driven strategies, collaborative
partnerships, and sustained investments in technological resources
and a talented and capable workforce. Our reporting units work
strategically with the schools and colleges, leveraging expertise
and best practices across the Offices of Admissions, New Student
Programs, Financial Aid, and the Registrar.
OEM is committed to pursuing deliberate efforts to ensure that
our campus is a place where differences are welcomed, different
perspectives are respectfully heard and where every individual
feels a sense of belonging and inclusion. We know that by building
a critical mass of diverse groups on campus including staff,
students and creating a vibrant climate of inclusiveness, we can
more effectively leverage the resources of diversity to advance our
For more information about OEM including our diversity, equity
and inclusion strategic plan visit the Enrollment Management
Represent the Office of Financial Aid at Financial Aid Nights,
early awareness and high school recruitment activities, University
functions, and other community or civic organization gatherings for
those seeking financial aid information.
Develop and deliver presentations designed to educate and assist
students and families in making responsible financial aid
Counsel and advise students and families concerning financial
aid programs. Exercise professional judgement in individual student
situations, referencing university policies and federal regulations
governing financial aid.
Work in collaboration with the Comprehensive Studies Office to
provide advising support for prospective and enrolled students and
provide seasonal advising at the University of Michigan Detroit
Assist in the administration of financial aid programs designed
to address affordability to ensure the inclusion and access of
traditionally underserved populations.
Maintain a thorough knowledge of legislations and regulations
governing financial aid programs, need analysis methodology,
federal and state tax laws and office policies and procedures.
Implement existing financial aid programs and assist in the
development of new programs.
Review and process financial aid application documents to
Maintain complete working knowledge of policies and procedures
of the University as a whole to provide a comprehensive student
Maintain thorough knowledge of Office of Financial Aid need
analysis and packaging software.
Utilize the existing University mainframe systems and/or client
server software, any supporting applications, and OFA Network
applications and software for the accurate and timely completion of
processing, counseling, and reporting assignments.
Develop recommendations for the creation and enhancement of new
and existing financial aid programs, that impact traditionally
Maintain records and prepare special reports on liaisons
OTHER RELATED DUTIES:
- Assist in the development and writing of new procedures,
policies, forms, instructions and manuals.
- Assist in other areas as assigned by unit Assistant
- Evaluate, resolve, or refer complex problems to Assistant
Director for Outreach.
- Represent the Office of Financial Aid at professional
conferences and workshops.
Functional supervision received from the Assistant Director of
General supervision received from the Associate Director for
Strategic Initiatives & Partnerships.
Some functional supervision may be exercised over temporary
Please note, there is a need for the selected candidate to
secure reliable internet access/wifi due to the current remote work
arrangement. This position is typically expected to work on-campus,
and new hires may be expected to work both remotely and within the
office following public health and University guidelines.
- Bachelor's degree.
- Some counseling, student services and/or customer service
experience is required.
- Excellent communication, facilitation and presentation
- Ability to make independent decisions, appropriately utilize
professional judgment and interpret federal/state/institutional
regulations, policies and procedures.
- Ability to manage multiple projects, stay on task and have the
ability to prioritize required work to meet deadlines.
- Overnight travel, evening and weekend work is required.
- Demonstrated commitment to diversity and equal
- One to three years of financial aid experience.
- Experience with students and colleagues from diverse ethnic
- Working knowledge of a large, complex higher education
- Bilingual, with a preference for Spanish and English speaking